TrueSight Capacity Optimization vs. ServiceNow IT Operations Management

Well suited to physical, local and public cloud systems. Creates good reports for users and directors.

We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.

• Fully automated
• Very simple to use
• Business oriented metrics may be used

• license management
• Integrate with other tools
• Dashboards
• Change Management - impact analysis

Incentivized

• Training new users on how to build reports can be time consuming.
• Mapping transactions has proved a bit hard.

• A lot of flexibility in the licensing options which can get overwhelming.
• They are just starting to get into helping with DevOps so I don't have as much experience there but it's a challenge for us.
• Pricing negotiations - although that can be pretty much every vendor.

because it is the only of its kind of it products. because is siple to implement. because look and feel is very good. because is the first in class

because is very simple to use and
Mathematical correlations are the added value of the tool

is very reliable

absolutly no, is very available and fast

Because i never thanks to be alone

because Moviri is very proessional

is very simple and ready to use

We have used a bespoke tool previously and TSCO is much easier to use and provides greater returns in regards to reporting.

We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!

Incentivized

is very simple to
Horizontal growth

• Only recently purchased but we are seeing positive signs on how this will provide us with ROI.

• Eliminated a lot of manual processes with automation and sharing information across team.
• Cleaned up our CMDB from well below 40% accurate to well over 90%.
• AIOps finding anomalies and tying them to service maps.