TrueSight Capacity Optimization vs. ServiceNow IT Operations Management

Well suited to physical, local and public cloud systems. Creates good reports for users and directors.

We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.

• Fully automated
• Very simple to use
• Business oriented metrics may be used

• The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
• The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
• With AI driven classification, it's easy to track outage impacts

Incentivized

• Training new users on how to build reports can be time consuming.
• Mapping transactions has proved a bit hard.

• Scan network is limited to their discovery tool, which is costly
• Integration to jamf and ubunto tools
• Agents TCO
• integration to password management tools which are critical for successful scans

Incentivized

because it is the only of its kind of it products. because is siple to implement. because look and feel is very good. because is the first in class

because is very simple to use and
Mathematical correlations are the added value of the tool

is very reliable

absolutly no, is very available and fast

Because i never thanks to be alone

because Moviri is very proessional

is very simple and ready to use

We have used a bespoke tool previously and TSCO is much easier to use and provides greater returns in regards to reporting.

BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.

is very simple to
Horizontal growth

• Only recently purchased but we are seeing positive signs on how this will provide us with ROI.

• With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year
• Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM
• With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90%

Incentivized