TrueSight Capacity Optimization vs. ServiceNow IT Operations Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TrueSight Capacity Optimization
Score 9.0 out of 10
N/A
BMC's TrueSight Capacity Optimization is an infrastructure capacity planning option.N/A
ServiceNow IT Operations Management
Score 8.7 out of 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
Pricing
TrueSight Capacity OptimizationServiceNow IT Operations Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
TrueSight Capacity OptimizationServiceNow IT Operations Management
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
TrueSight Capacity OptimizationServiceNow IT Operations Management
Top Pros
Top Cons
Best Alternatives
TrueSight Capacity OptimizationServiceNow IT Operations Management
Small Businesses
Veeam ONE
Veeam ONE
Score 8.5 out of 10

No answers on this topic

Medium-sized Companies
Veeam ONE
Veeam ONE
Score 8.5 out of 10
Splunk Enterprise
Splunk Enterprise
Score 8.5 out of 10
Enterprises
vRealize Operations (discontinued)
vRealize Operations (discontinued)
Score 9.2 out of 10
Splunk Enterprise
Splunk Enterprise
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TrueSight Capacity OptimizationServiceNow IT Operations Management
Likelihood to Recommend
9.0
(2 ratings)
9.1
(5 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
9.1
(1 ratings)
8.0
(2 ratings)
Availability
8.2
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
8.2
(1 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
8.2
(1 ratings)
-
(0 ratings)
Product Scalability
8.2
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
TrueSight Capacity OptimizationServiceNow IT Operations Management
Likelihood to Recommend
BMC Software Inc.
Well suited to physical, local and public cloud systems. Creates good reports for users and directors.
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ServiceNow
[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.
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Pros
BMC Software Inc.
  • Fully automated
  • Very simple to use
  • Business oriented metrics may be used
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ServiceNow
  • In platform expertise and workflows, so we don't allows have to build everything from scratch.
  • Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
  • Increased investment in AIOps and automation
  • Relatively fast time to value with out-of-the-box capabilities and automation.
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Cons
BMC Software Inc.
  • Training new users on how to build reports can be time consuming.
  • Mapping transactions has proved a bit hard.
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ServiceNow
  • With the introduction of AIOps, we hope triaging outage impact can become more proactive
  • The UI could be greatly enhanced and simplified for daily operations
  • ServiceNow API access licenses are usually very limited bottlenecking use cases to build dashboards out from it
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Likelihood to Renew
BMC Software Inc.
because it is the only of its kind of it products. because is siple to implement. because look and feel is very good. because is the first in class
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ServiceNow
No answers on this topic
Usability
BMC Software Inc.
because is very simple to use and
Mathematical correlations are the added value of the tool
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ServiceNow
As previously mentioned, the learning curve is pretty steep as there is a lot of "buttons and knobs" in this component.
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Reliability and Availability
BMC Software Inc.
is very reliable
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ServiceNow
No answers on this topic
Performance
BMC Software Inc.
absolutly no, is very available and fast
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ServiceNow
No answers on this topic
Support Rating
BMC Software Inc.
Because i never thanks to be alone
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ServiceNow
No answers on this topic
In-Person Training
BMC Software Inc.
because Moviri is very proessional
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ServiceNow
No answers on this topic
Implementation Rating
BMC Software Inc.
is very simple and ready to use
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ServiceNow
No answers on this topic
Alternatives Considered
BMC Software Inc.
We have used a bespoke tool previously and TSCO is much easier to use and provides greater returns in regards to reporting.
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ServiceNow
We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!
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Scalability
BMC Software Inc.
is very simple to
Horizontal growth
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ServiceNow
No answers on this topic
Return on Investment
BMC Software Inc.
  • Only recently purchased but we are seeing positive signs on how this will provide us with ROI.
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ServiceNow
  • Increased business value: We have managed to eliminate custom solutions and the accompanying infrastructure, lowering the overall cost and effort of managing legacy solutions. Centralizing our service-desk operations within ServiceNow IT Operations Management streamlines licensing and maintenance for increased simplicity and cost savings.
  • Reduced service-desk management effort: The automation features we have put in place have decreased the amount of work our helpdesk agents need to do, especially for boring or repetitive tasks. AI and machine-learning capabilities have enhanced inherent decision-making, minimized the risk of human error, and allowed our helpdesk agents to dedicate their time to tasks that require their expertise. For instance, our automation accurately routes incidents 80 percent of the time, resulting in significant time and effort saved.
  • Reduced mean time to resolution: As we incorporate new features and update the agent support experience, we are consistently seeing a decrease in resolving incidents. In our pilot project, ServiceNow IT Operations Management Predictive Intelligence lowered MTTR by over 10 percent, on average. Using this data, we are expanding the use of Predictive Intelligence across a larger scope for Global Helpdesk.
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ScreenShots

TrueSight Capacity Optimization Screenshots

Screenshot of Capacity pool views.