TrueSight Capacity Optimization vs. ServiceNow IT Operations Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TrueSight Capacity Optimization
Score 9.0 out of 10
N/A
BMC's TrueSight Capacity Optimization is an infrastructure capacity planning option.N/A
ServiceNow IT Operations Management
Score 8.2 out of 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
Pricing
TrueSight Capacity OptimizationServiceNow IT Operations Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
TrueSight Capacity OptimizationServiceNow IT Operations Management
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
TrueSight Capacity OptimizationServiceNow IT Operations Management
Top Pros
Top Cons
Best Alternatives
TrueSight Capacity OptimizationServiceNow IT Operations Management
Small Businesses
Veeam ONE
Veeam ONE
Score 8.4 out of 10

No answers on this topic

Medium-sized Companies
Veeam ONE
Veeam ONE
Score 8.4 out of 10
Splunk Enterprise
Splunk Enterprise
Score 8.5 out of 10
Enterprises
VMware Aria Operations
VMware Aria Operations
Score 8.6 out of 10
Splunk Enterprise
Splunk Enterprise
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TrueSight Capacity OptimizationServiceNow IT Operations Management
Likelihood to Recommend
9.0
(2 ratings)
9.1
(2 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
9.1
(1 ratings)
-
(0 ratings)
Availability
8.2
(2 ratings)
-
(0 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
8.2
(2 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(2 ratings)
-
(0 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
8.2
(1 ratings)
-
(0 ratings)
Product Scalability
8.2
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
TrueSight Capacity OptimizationServiceNow IT Operations Management
Likelihood to Recommend
BMC Software Inc.
Well suited to physical, local and public cloud systems. Creates good reports for users and directors.
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ServiceNow
We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
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Pros
BMC Software Inc.
  • Fully automated
  • Very simple to use
  • Business oriented metrics may be used
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ServiceNow
  • license management
  • Integrate with other tools
  • Dashboards
  • Change Management - impact analysis
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Cons
BMC Software Inc.
  • Training new users on how to build reports can be time consuming.
  • Mapping transactions has proved a bit hard.
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ServiceNow
  • A lot of flexibility in the licensing options which can get overwhelming.
  • They are just starting to get into helping with DevOps so I don't have as much experience there but it's a challenge for us.
  • Pricing negotiations - although that can be pretty much every vendor.
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Likelihood to Renew
BMC Software Inc.
because it is the only of its kind of it products. because is siple to implement. because look and feel is very good. because is the first in class
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ServiceNow
No answers on this topic
Usability
BMC Software Inc.
because is very simple to use and
Mathematical correlations are the added value of the tool
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ServiceNow
No answers on this topic
Reliability and Availability
BMC Software Inc.
is very reliable
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ServiceNow
No answers on this topic
Performance
BMC Software Inc.
absolutly no, is very available and fast
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ServiceNow
No answers on this topic
Support Rating
BMC Software Inc.
Because i never thanks to be alone
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ServiceNow
No answers on this topic
In-Person Training
BMC Software Inc.
because Moviri is very proessional
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ServiceNow
No answers on this topic
Implementation Rating
BMC Software Inc.
is very simple and ready to use
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ServiceNow
No answers on this topic
Alternatives Considered
BMC Software Inc.
We have used a bespoke tool previously and TSCO is much easier to use and provides greater returns in regards to reporting.
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ServiceNow
We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!
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Scalability
BMC Software Inc.
is very simple to
Horizontal growth
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ServiceNow
No answers on this topic
Return on Investment
BMC Software Inc.
  • Only recently purchased but we are seeing positive signs on how this will provide us with ROI.
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ServiceNow
  • Eliminated a lot of manual processes with automation and sharing information across team.
  • Cleaned up our CMDB from well below 40% accurate to well over 90%.
  • AIOps finding anomalies and tying them to service maps.
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ScreenShots

TrueSight Capacity Optimization Screenshots

Screenshot of Capacity pool views.