BrightHR vs. Emburse Chrome River

For a new part of our business, we have input staff details on Bright HR. There have been times when calls have been made to the helpline for guidance. It does not take long to get to know the staff you are speaking to. In relation to the query addressed with a team member today the service was excellent. Matthew has a great depth of knowledge of the system and works through the shift and annual leave calculations at the click of a finger. Thank you Mathew for your support, you are a star!

The Emburse Chrome River is well suited for tracking expenses and reimbursement. The compliance part of the software makes the task very easy to ensure all the reports that are being used within the company are updated and easy to verify. The Automating invoice processing makes some redundant task easy to execute.

Incentivized

• When a query has been dealt with via the helpline an email confirming the outcome is often issued which is great for reference at any time.
• The system is easy to use and the screens are clutter free.
• The support service offered is easy to access and the staff are friendly and helpful.

• [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
• The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
• [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.

Incentivized

• Direct-dial telephone numbers rather than going through the Peninsula helpline numbers.
• Setting up annual leave profiles often needs the assistance of a Bright HR representative when staff works quirky shifts. Providing examples of how to set the system up in user guides may help to set the system upright the first time.

• Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
• Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.

Incentivized

Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.

I would rate Chrome River Expense a 10 because, as I mentioned before, it is very simple and easy to use. This is important from an administrative point-of-view as well as for the field employee. Being a general contractor, it makes it all the better for our employees to use a program that is easy to understand and requires little time and effort. It has made tracking expenses very simple and has been well received by the entire company.

Incentivized

The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River

Incentivized

System runs normal pretty much all the time. Does not slow any other systems down.

Incentivized

This has been easy for me because we have a rep that contacts the supporters for this product to correct any issues we may have with the software or changes needed to help out employees use Chrome River easier. This from my understanding has been a hit or miss kind of interaction with our rep and Chrome River.

Incentivized

The software is very user friendly, so the online training was easy to pickup for everyone.

Incentivized

Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.

Incentivized

I chose BrightHR as it offered a one-stop platform for HR management for which we have dedicated UK and ROI HR specialists who not only give HR advice but also write policies and handbooks, etc. They are a one-stop-shop, which was very important as when I signed the contract I did not have an HR person in my team and they were essentially my back office. Also, by signing up, I got access to Bright Safe too; which is great as again it's a one-stop-shop for Health and Safety in the workplace. So I can roll out toolbox talks, training, and accident management.

Incentivized

It's the [industry-leading] software for Enterprise level organizations with [large-scale] teams and financial responsibilities. The software has the most robust set of tools and pays for itself with the amount of time it saves. Many newer alternatives have sprouted up but I don't know that we would ever trust another software to do our Expense Tracking and Management.

Incentivized

It's very easy software to design to your needs.

Incentivized

• Saved admin time in filing and then searching for documents.
• Saved admin time in chasing for managers' approvals for holiday requests.
• Saved admin time in chasing managers/employees to update their profiles.

Incentivized

• We have seen a return on approver time of nearly 60% meaning our approvers have tripled their output.
• We have had feedback from our users that time spent creating expenses has gone from an average of 2 hours to perhaps 20 minutes, tops.
• We have seen in our dashboards that the Emburse Certify Suite of tools has returned an average savings of over $500K a year.

Incentivized