11 Ratings
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Score 7.2 out of 100
145 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Broadcom Unified Infrastructure Management

Well Suited:- Multiple units (you may split Nimsoft per Groups, companies, etc.)- When your Business Teams NEED Dashboards (they'll love it after they learn how to use, for example, if they discover that the may even run SQL queries together with monitor the webpage of the application, and display business data)Less appropriate:- If you are beginning to monitor your environment (because you need to know your environment at least a little bit to check if the entire set of monitoring Nimsoft plugins will really help you or you will only use it to ping your application)- If you don't have at least one (i do recommend 2 or 3 after some short time) people dedicated to deploy and fine-tune the monitoring. The tool is really good, but if you don't have anyone working on it, you will notice that you're spending money in an elephant to kill an ant or worst, that you passed the entire year, and still have the same problems of the last year, cause no one put the hands enough time in the tool. I saw this happening during the first year when I was the only one working with the tool and still supporting the entire team.
Anonymous | TrustRadius Reviewer

ConnectWise Automate

We heavily rely on it's automation and ability to run script for pushing additional tools and fixes to client end points. However, creating scripts is not particularly intuitive. We have only 1 person on staff that can setup scripts, and we have to use an outside vendor for more advanced work. We recently started using AutoElevate to handle UAC, and we have a script that allows us to push it to new client end points easily.
Erik Metzler | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Broadcom Unified Infrastructure Management
ConnectWise Automate
8.1
Remote monitoring
Broadcom Unified Infrastructure Management
ConnectWise Automate
8.0
Network device monitoring
Broadcom Unified Infrastructure Management
ConnectWise Automate
7.6
Multiple Server Monitoring
Broadcom Unified Infrastructure Management
ConnectWise Automate
8.2
Multi-device monitoring
Broadcom Unified Infrastructure Management
ConnectWise Automate
8.4
Automated alerts and notifications
Broadcom Unified Infrastructure Management
ConnectWise Automate
8.3

Management Tasks

Broadcom Unified Infrastructure Management
ConnectWise Automate
7.8
Patch Management
Broadcom Unified Infrastructure Management
ConnectWise Automate
7.5
Service configuration management
Broadcom Unified Infrastructure Management
ConnectWise Automate
7.7
Software and hardware inventory
Broadcom Unified Infrastructure Management
ConnectWise Automate
8.5
Policy-based automation
Broadcom Unified Infrastructure Management
ConnectWise Automate
7.7

Reporting

Broadcom Unified Infrastructure Management
ConnectWise Automate
7.9
Performance data reports
Broadcom Unified Infrastructure Management
ConnectWise Automate
8.2
Customizable reporting
Broadcom Unified Infrastructure Management
ConnectWise Automate
8.6
Data visualization
Broadcom Unified Infrastructure Management
ConnectWise Automate
7.8
Risk analysis
Broadcom Unified Infrastructure Management
ConnectWise Automate
7.0

Security

Broadcom Unified Infrastructure Management
ConnectWise Automate
7.3
Data backup and recovery
Broadcom Unified Infrastructure Management
ConnectWise Automate
6.1
Antivirus and malware management
Broadcom Unified Infrastructure Management
ConnectWise Automate
7.4
Adinistraor access control
Broadcom Unified Infrastructure Management
ConnectWise Automate
8.5

Pros

Broadcom Unified Infrastructure Management

  • Ease of management
  • Unified platform
  • Depth of infrastructure management. Has numerous probes which can help you monitor every aspect of your environment.
Anonymous | TrustRadius Reviewer

ConnectWise Automate

  • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
  • Computer/server monitoring with thresholds and warning
  • Search - tracking down computers when you have many by name, logged in user, IP
  • End user ticket raising is built into the tray icon which make access really easy
Anonymous | TrustRadius Reviewer

Cons

Broadcom Unified Infrastructure Management

  • I'd like to see improvements in inventory management. Currently node management isn't as efficient as I'd like.
  • I also see a big opportunity to offer greater customization in the Detail Tab. I'd like the ability to pick and chose which metrics are displayed by default in the Detail Tab snapshot.
Abe Shaker | TrustRadius Reviewer

ConnectWise Automate

  • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
  • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
Adam Friedli | TrustRadius Reviewer

Likelihood to Renew

Broadcom Unified Infrastructure Management

Broadcom Unified Infrastructure Management 9.0
Based on 1 answer
Meets our business requirements
Anonymous | TrustRadius Reviewer

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

Usability

Broadcom Unified Infrastructure Management

Broadcom Unified Infrastructure Management 9.0
Based on 1 answer
Easy to configure and use.
Anonymous | TrustRadius Reviewer

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

Performance

Broadcom Unified Infrastructure Management

No score
No answers yet
No answers on this topic

ConnectWise Automate

ConnectWise Automate 3.0
Based on 8 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

Support Rating

Broadcom Unified Infrastructure Management

Broadcom Unified Infrastructure Management 9.0
Based on 2 answers
Exceed Expectations.
Anonymous | TrustRadius Reviewer

ConnectWise Automate

ConnectWise Automate 8.2
Based on 26 answers
ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses.It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
Asfer Bin Saleh | TrustRadius Reviewer

Online Training

Broadcom Unified Infrastructure Management

No score
No answers yet
No answers on this topic

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Implementation Rating

Broadcom Unified Infrastructure Management

Broadcom Unified Infrastructure Management 9.0
Based on 2 answers
Plan it out based on your requirements.
Anonymous | TrustRadius Reviewer

ConnectWise Automate

ConnectWise Automate 7.3
Based on 2 answers
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

Alternatives Considered

Broadcom Unified Infrastructure Management

All tools have their own gaps , some seem to do more than others, some just work better. With UIM we have found a sweet spot with features, price point, pros, cons, etc
Todd Adams | TrustRadius Reviewer

ConnectWise Automate

The Continuum RMM is very simplistic in comparison to Automate. The scripting engine in Continuum doesn't compare at all with the scripting in Automate. Continuum has a single level of agent grouping (all agents for a client are in a single group). For clients that have 100's of endpoints across many locations this gets messy. In Automate, you can create 'sites' under each client and move systems into them to not only organize, but to allow running of scripts on those groups.Unlike Continuum, Automate allows you to dynamically add systems to groups. Each group can be configured to run certain scripts, perform tasks or monitor for something specific. An example would be servers with SQL server. You could add these to a group based on SQL being installed and then monitor for specific SQL related events. The remote control in Automate has proven to be much faster and more reliable than LogMeIn that is used in Continuum.
David Wertz, CHSP | TrustRadius Reviewer

Return on Investment

Broadcom Unified Infrastructure Management

  • Business Units love It - Good for them, but worse for the IT Team until we share the responsibility of the dashboards.
  • If no one put their hands on it, it will take some time to give results. I'm talking about environments with 400 devices, for example, in something about 6 months to one year, if no one is dedicated, and depending on the consulting company. Some, even certified by CA, was not good. If possible, try to use CA services directly.
  • IT Teams, after they start to notice that the tool really work, will want to monitor everything. Depending on the company, this will be more or less easy to measure, as ROI. And I'm telling this because usually IT teams don't know how to sell them to C-Levels, and the tool, because of the price, is always a motivation to questions like: "What is this tool? Do you really need it? Is there another way to monitor this?"
Anonymous | TrustRadius Reviewer

ConnectWise Automate

  • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
  • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
  • We found the pricing to be very competitive.
  • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
Anonymous | TrustRadius Reviewer

Screenshots

Broadcom Unified Infrastructure Management

Pricing Details

Broadcom Unified Infrastructure Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Broadcom Unified Infrastructure Management Editions & Modules

Additional Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Automate Editions & Modules

Edition
Implementation Fee$700
Agents$1.00-$6.002
  1. none
  2. per month/per agent
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Broadcom Unified Infrastructure Management
7.0
ConnectWise Automate
8.1

Likelihood to Renew

Broadcom Unified Infrastructure Management
9.0
ConnectWise Automate
8.0

Usability

Broadcom Unified Infrastructure Management
9.0
ConnectWise Automate
3.2

Performance

Broadcom Unified Infrastructure Management
ConnectWise Automate
3.0

Support Rating

Broadcom Unified Infrastructure Management
9.0
ConnectWise Automate
8.2

Online Training

Broadcom Unified Infrastructure Management
ConnectWise Automate
7.1

Implementation Rating

Broadcom Unified Infrastructure Management
9.0
ConnectWise Automate
7.3

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