BugHerd vs. SpiraTest

BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.

Incentivized

I think SpiraTest is well suited as a test suite, but in situations where the team is already using multiple products from one particular provider, it may be better to go with that provider's test solution. This is because integrations are very important nowadays, and should be considered when picking your project management software. It should be noted that management selected SpiraTest primarily due to the low cost of the test software. I'm less familiar with other test software in the field, but if cost is an issue, you should take a look at SpiraTest.

Incentivized

• The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
• The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
• The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
• I enjoy the conversations and tagging features within each bug ticket.

Incentivized

• A clean view of test case steps, expected results and the ability to record a result for each step quickly on one page per test set. This really helps testers work through executing manual test cases.
• Hierarchical structure of releases and builds, requirements, and test cases.
• Can quickly build test sets and/or test runs per build/release.
• Simple identification of each test case, requirement, test run, build, release, etc.

• It would be nice if it offered more integrations.
• Workflow could be a little more sophisticated.

Incentivized

• Training can be difficult to find at times.
• Basic reporting can become very verbose unless you set lots of filters and parameters.
• The ability to customize some of the verbiage in the application would help bridge the gap between translating what SpiraTest's testing terminology is and the company culture uses for testing terminology.

Incentivized

BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.

Incentivized

Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.

Incentivized

As promised during product selection, SpiraPlan support has always been quick and helpful. Replies almost always come back in hours (and often in an hour or two). And SpiraPlan's online tech support maintains all support conversations online so no need to look through emails to try to recall repllies.

Incentivized

It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves.

Incentivized

Incentivized

• Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it.

Incentivized

• SpiraTest can be improved in terms of its dashboard and reporting. This will be really helpful for the management as well.

Incentivized