What users are saying about
7 Ratings
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Top Rated
335 Ratings
7 Ratings
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Score 5.8 out of 100

Dialpad Talk

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Top Rated
335 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Call Management

    6.6

    CallHippo

    66%

    Dialpad Talk

    Feature Set Not Supported
    N/A
    CallHippo ranks higher in 3/3 features

    Answering rules

    6.8
    68%
    5 Ratings
    N/A
    0 Ratings

    Call recording

    5.9
    59%
    5 Ratings
    N/A
    0 Ratings

    Call park

    7.1
    71%
    5 Ratings
    N/A
    0 Ratings

    Mobile apps

    5.6

    CallHippo

    56%

    Dialpad Talk

    Feature Set Not Supported
    N/A
    CallHippo ranks higher in 1/1 features

    Mobile app for Android

    5.6
    56%
    5 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Dialpad Talk is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • CallHippo and Dialpad Talk are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    5.0

    CallHippo

    50%
    5 Ratings
    8.6

    Dialpad Talk

    86%
    216 Ratings

    Likelihood to Renew

    7.4

    CallHippo

    74%
    2 Ratings
    7.4

    Dialpad Talk

    74%
    5 Ratings

    Usability

    CallHippo

    N/A
    0 Ratings
    7.7

    Dialpad Talk

    77%
    20 Ratings

    Support Rating

    1.0

    CallHippo

    10%
    1 Rating
    6.4

    Dialpad Talk

    64%
    73 Ratings

    Implementation Rating

    CallHippo

    N/A
    0 Ratings
    5.9

    Dialpad Talk

    59%
    2 Ratings

    Likelihood to Recommend

    CallHippo

    Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
    Read full review

    Dialpad

    The "Do Not Disturb" does not always sync between the app and site. We had an employee who was not receiving calls or notifications despite having their system set up correctly. It turned out that Do Not Disturb was turned on, but only on the desktop site, which we do not use in our organization. It would be more helpful if these had synced correctly. It would also be helpful if employees could set their own working hours as we have folks in different time zones on different schedules.
    Read full review

    Pros

    CallHippo

    • No positive sides at all.
    Read full review

    Dialpad

    • I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
    • It keeps all of my voicemails & transcriptions in one place.
    • The desktop login allows me to access everything as well.
    Read full review

    Cons

    CallHippo

    • Waiting for iOS mobile app
    Read full review

    Dialpad

    • lots of quirks.. seems to be a lot of random problems that aren't addressed quickly enough
    • Notify users of outages and let them know when outages are repairs
    • simplify the way that numbers/ offices/ departments and individual users is done. I have been using the service for about 2 years and still dont understand the difference
    Read full review

    Pricing Details

    CallHippo

    Starting Price

    Editions & Modules

    CallHippo editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional 5$

      Additional Details

      Dialpad Talk

      Starting Price

      $0

      Editions & Modules

      Dialpad Talk editions and modules pricing
      EditionModules
      Standard$20.001
      Pro$30.002
      EnterpriseContact sales team3

      Footnotes

      1. per user/per month
      2. per user/per month
      3. none

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      CallHippo

      It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
      Read full review

      Dialpad

      As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
      Read full review

      Usability

      CallHippo

      No answers on this topic

      Dialpad

      The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
      Read full review

      Support Rating

      CallHippo

      Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
      Read full review

      Dialpad

      1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
      2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
      3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
      Read full review

      Implementation Rating

      CallHippo

      No answers on this topic

      Dialpad

      Everything went as expected with no issues
      Read full review

      Alternatives Considered

      CallHippo

      All of them. This seemed to be the best until they got us down.
      Read full review

      Dialpad

      While every service has its own unique features and others have tools that Dialpad Talk doesn't... the ease of use Dialpad Talk offers makes up for any flashy tool they don't have at this time
      Read full review

      Return on Investment

      CallHippo

      • Call to all countries supported making it easy to connect.
      • Last resort to make calls
      • Easy to use
      Read full review

      Dialpad

      • Saves me time with a downloadable transcript for call documentation.
      • All calls are automatically recorded, which provides proof of what was said.
      • Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator.
      Read full review

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