Best phone integration ever
January 02, 2024

Best phone integration ever

Genesis Castro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Ai Voice

I use Dialpad on a daily basis and I absolutely love it. It allows me to keep track of all type of communication with my clients and team members. From the basics such as calling and messaging to Ai assistance every step of the way, channels and room meetings organized. Dialpad leveled up our game and we really appreciate how the integrations work perfectly. We do not even have to worry about taking important notes, Dialpad have us covered with transcripts and snipping tools. We tried several services and apps before but Dialpad is a one-way ticket , anyone would be amazed.
  • Transcripts of calls with Ai
  • Different lines and operators organization
  • Messaging
  • Room meetings
  • The previous call window was way better to see full screen.
  • Having the call options down below makes it uncomfortable and users need to take more steps to do thing that used to take just a click or 2.
  • I would like to adjust the left side menu a little more
  • Improved 100% the client communication, we used yo loose important información from them with other systems
  • Team members are all in the same page inside the app and the email follow ups.
With Dialpad there is no need for external apps or VPN to make ir work properly, it connects in one click. It has All in one features to organize your Workflow. Communication is beyond one area but multiple. The audio and video quality stand up and the costumer service is amazing.

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

Imagine you are un a meeting and you need to focus on the topic and don't want to miss a thing but taking notes distracts You. Dialpad can do that for you.

No matter who contacted a client and how, You will be able to keep track of all communication to the same person in one perfectly organized thread

If needed some Quality control, recordings are available.



Dialpad Ai Voice Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
10
Answering rules
8
Call recording
10
Call park
7
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
Not Rated
Voicemail Transcription
5
Mobile app for iOS
Not Rated
Mobile app for Android
7
High quality audio
10
High quality video
7
Calendar integration
7
Meeting initiation
7
Record meetings / events
8
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
9
Team messaging
8
Team document sharing
Not Rated
Call and meeting analytics
Not Rated