Ceeview SLA Monitoring & Reporting vs. Spiceworks Help Desk
Ceeview SLA Monitoring & Reporting vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Ceeview SLA Monitoring & Reporting | N/A | Service Level Agreements (SLAs) are essential to any business that wants to ensure they are providing the best possible service to their customers. SLAs define the expected level of service between a supplier and customer and allow for both sides to monitor performance against these agreements. Ceeview is a tool that helps businesses automate the process of monitoring SLAs, by tracking performance in real-time and across all services. This allows businesses to quickly identify… | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Ceeview SLA Monitoring & Reporting | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Ceeview SLA Monitoring & Reporting | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Ceeview SLA Monitoring & Reporting | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Ceeview SLA Monitoring & Reporting | Spiceworks Help Desk | |
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Likelihood to Recommend | Ceeview.com No answers on this topic | Spiceworks Ziff Davis |
Pros | Ceeview.com No answers on this topic | Spiceworks Ziff Davis |
Cons | Ceeview.com No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | Ceeview.com No answers on this topic | Spiceworks Ziff Davis |
Usability | Ceeview.com No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Ceeview.com No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Ceeview.com No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Ceeview.com No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Ceeview.com No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | Ceeview.com No answers on this topic | Spiceworks Ziff Davis |
ScreenShots |