TrustRadius

Lumen Next-Generation SIP Voice Services

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lumen Next-Generation SIP Voice Services
Score 7.6 out of 10
N/A
Lumen Next-Generation SIP Voice Services (formerly CenturyLink® Enterprise Voice SIP Services) provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges. • Enterprise Long Distance • Enterprise Managed Messaging Service • Enterprise Toll Free • International Toll-Free Service (ITFS) •…N/A
Pricing
Lumen Next-Generation SIP Voice Services
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Lumen Next-Generation SIP Voice Services
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Lumen Next-Generation SIP Voice Services
Considered Both Products
Lumen Next-Generation SIP Voice Services
Verified User
Employee
Chose Lumen Next-Generation SIP Voice Services
In terms of comparisons between CenturyLink Enterprises Voice SIP and Flowroute would be the display and formats. In my opinion, CenturyLink has an easier format and can make a difference when it comes to inbound and outbound calls. Of course, every company has its pros and …
EO
Edgard Ocampo
IT system Admin
Chose Lumen Next-Generation SIP Voice Services
I feel like you get better value for your dollar here. They always will let you know if there is a promotion going on or if they have a discounted rate depending on the number of users that you have in your environment. They also make it easy to negotiate rather than having to …
SS
Scott Sundby
CTO (Chief Technical Officer)
Chose Lumen Next-Generation SIP Voice Services
I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP. BCMOne/Nexvortex is an AWESOME SIP provider with better planning, deployment, and technical …
Verified User
Engineer
Chose Lumen Next-Generation SIP Voice Services
CenturyLink [Enterprise Voice SIP] was the incumbent, so switching providers, particularly for our HQ was an overwhelming task for our small team. We did migrate from the legacy CenturyLink voice product EIPT to the new Voice Complete solution as well as upgrade our US and UK …
Craig Nichols | TrustRadius Reviewer
Craig Nichols
Devops Engineer
Chose Lumen Next-Generation SIP Voice Services
We use them all together for different reasons. I would much prefer the support and portal of Bandwidth and Voxbone, but have Lumen in the mix may help me rest better at night.
Verified User
Manager
Chose Lumen Next-Generation SIP Voice Services
Compared to ATT and Verizon, we have gotten much better uptime and pricing is better as well. There is much less red tape when placing orders or getting quotes. Real, actual support is also much closer to the customer, rather than being full of AI assistants and off-shore …
Verified User
Manager
Chose Lumen Next-Generation SIP Voice Services
CenturyLink was the only provider we were able to secure services through at our location.
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Lumen Next-Generation SIP Voice Services
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Score 9.2 out of 10
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Enterprises

No answers on this topic

All AlternativesView all alternatives
User Ratings
Lumen Next-Generation SIP Voice Services
Likelihood to Recommend
7.3
(7 ratings)
Support Rating
7.0
(1 ratings)
User Testimonials
Lumen Next-Generation SIP Voice Services
Likelihood to Recommend
Lumen Technologies (formerly CenturyLink)
CenturyLink SIP is an acceptable solution if you have an on-prem PBX (ShoreTel, Mitel, etc) that accepts SIP. I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP.
SS
Scott Sundby
CTO (Chief Technical Officer)
Read full review
Pros
Lumen Technologies (formerly CenturyLink)
  • Reliable service
  • Supports wide range of key features
  • They do have high levels of support where you can receive real answers
Craig Nichols | TrustRadius Reviewer
Craig Nichols
Devops Engineer
Read full review
Cons
Lumen Technologies (formerly CenturyLink)
  • Lumen-Centurylink has suffered from many noticeable outages in the last few years - this is a blow to their reputation that they still have to recover from.
  • Lumen-CenturyLink does not peer well enough with OTHER carriers - they depend on their own network to give you SIP, which means less true redundancy.
  • Lumen-CenturyLink needs a better customer portal/interface to handle failover, see the real-time status, etc.
SS
Scott Sundby
CTO (Chief Technical Officer)
Read full review
Support Rating
Lumen Technologies (formerly CenturyLink)
SIP service support is definitely improving. A few years ago I would have rated them a 2. Now a 7. But, Lumen still needs a better portal experience to report and see a real-time status. Also to manage SIP failover functions in a WYSIWIG/GUI interface. When Lumen's network breaks in a larger outage, there are long hold times and support is not good.
SS
Scott Sundby
CTO (Chief Technical Officer)
Read full review
Alternatives Considered
Lumen Technologies (formerly CenturyLink)
CenturyLink [Enterprise Voice SIP] was the incumbent, so switching providers, particularly for our HQ was an overwhelming task for our small team. We did migrate from the legacy CenturyLink voice product EIPT to the new Voice Complete solution as well as upgrade our US and UK circuits along with a hardware upgrade of the managed PE routers in each location. We also decided to implement RingCentral in one of our very small international branches but the lack of features is problematic. We still have T1 service in our other international branches but are looking to go full cloud SaaS PBX there, likely through Microsoft Teams, which we already use for messaging. There are some complexities, as we can't port our numbers directly yet and need to set up an additional CUBE router for SIP. Eventually we hope to get to fully SaaS via Teams.
Verified User
Anonymous
Read full review
Return on Investment
Lumen Technologies (formerly CenturyLink)
  • Faster learning
  • Increased numbers of calls
  • Organization of calls
Verified User
Anonymous
Read full review
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