Likelihood to Recommend
Certain is very well suited for any type of event or tradeshow that require specific fields from registrants and an automated email sequence to keep them engaged. It's less appropriate for one-off events, since setting up those pages can be quite complex if you're used to the types of Eventbrite/Sympla. If you don't really build event pages regularly, I'd recommend a software that's more simple, which should address what you need.
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If you want to quickly and easily sell tickets to an event without a lot of hassle or absurd fees, this is a great platform. I'm not sure this would work well for complex, multi-tiered ticket sales for events that have thousands of tickets.
Read full review Pros Easy to use and create Easy to pull reports once event has been sent to attendees Great way to gather a lot of information Read full review Affordable. Allows multiple discount codes and multiple price levels. Excellent customer service. WordPress plug-in that worked flawlessly. Read full review Cons Dashboards: It's quite important for leadership to get a visual of what their event registrants look like (with graphs, for example). Now, Certain does not present a feature to create dashboards, so we have to export their reports and create our dashboards ourselves. UX when setting up an event: Now this can be quite complex, as it's not as easy to use or intuitive. Many different tabs with many different sub-items can present a confusing experience for newcomers when building an event. Read full review Online knowledge base could be expanded. I had questions that were not included in the FAQs - but were quickly answered via chat. Read full review Support Rating
Customer support representatives were amazingly responsive to questions. We received replies even outside of their stated available hours. They always understood the question/issue immediately and were very thorough and specific in their explanations and step-by-step instructions. Ticket Tailor customer support is among the best I have seen in any industry. Quick, smart, and always helpful.
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My company selected Certain and continues to use Certain because it is quick, easy, and efficient. We create up to 20 registration links a year and Certain allows us to create templates to copy and create annual event links very fast. I also love that there is someone there to speak to if I ever need assistance
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Ticket Tailor is much more flexible at a much lower price point than
. It was, by far, the most practical and affordable solution. The same functionality with
would have required the more expensive "professional" price level which was prohibitively expensive for our small company, especially in its early stages.
Read full review Return on Investment Certain helps to deliver a great customer experience, since it facilitates automatic email delivery and your company can keep them connected well before or well after an event. Certain presents a wide variety of reports, which perfectly addresses any request for visibility coming from your organization. Certain's configuration settings are quite complex, so our newcomers are not comfortable using the software at first. In case you need a more visual representation of your audience, Certain, unfortunately, does not generate dashboards. Read full review A box office that is easy to use. The ability to cover box office costs by setting a service charge. Seamless integration with our website. Read full review ScreenShots