ChangeGear Service Desk vs. Zendesk Suite
ChangeGear Service Desk vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChangeGear Service Desk | Mid-Size Companies (51-1,000 employees) | Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021). | $0 Per Seat per Month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
ChangeGear Service Desk | Zendesk Suite | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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ChangeGear Service Desk | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChangeGear Service Desk | Zendesk Suite | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | 8.0 (1 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
ChangeGear Service Desk | Zendesk Suite | |
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Likelihood to Recommend | Serviceaide | Zendesk |
Pros | Serviceaide | Zendesk |
Cons | Serviceaide | Zendesk |
Likelihood to Renew | Serviceaide No answers on this topic | Zendesk |
Usability | Serviceaide | Zendesk |
Reliability and Availability | Serviceaide No answers on this topic | Zendesk |
Performance | Serviceaide No answers on this topic | Zendesk |
Support Rating | Serviceaide No answers on this topic | Zendesk |
Online Training | Serviceaide No answers on this topic | Zendesk |
Implementation Rating | Serviceaide No answers on this topic | Zendesk |
Alternatives Considered | Serviceaide | Zendesk |
Return on Investment | Serviceaide | Zendesk |
ScreenShots | ChangeGear Service Desk Screenshots | Zendesk Suite Screenshots |