Chatfuel vs. Freshworks Customer Service Suite

Chatfuel

5 Reviews and Ratings

Freshworks Customer Service Suite

Freshworks Customer Service Suite

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Chatfuel	Score 9.9 out of 10	N/A	Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.	$15 per month
Freshworks Customer Service Suite	Score 8.0 out of 10	N/A	Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.	$35 per month per agent

Pricing

Chatfuel

Freshworks Customer Service Suite

Editions & Modules

Pro: $15
per month
Free: Free
Premium: Contact sales team

Growth: $29
per month (billed annually) per agent
Pro: $69
per month (billed annually) per agent
Enterprise: $109
per month (billed annually) per agent

Offerings

Pricing Offerings
Chatfuel	Freshworks Customer Service Suite
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

—

More Pricing Information

Community Pulse
	Chatfuel	Freshworks Customer Service Suite
Top Pros	Pro Free option Pro Easy to use Pro Phone numbers	No answers on this topic
Top Cons	Minus Setting it up Minus Time consuming Minus Completely intuitive	No answers on this topic

Best Alternatives
	Chatfuel	Freshworks Customer Service Suite
Small Businesses	IBM watsonx Assistant Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Zoom Contact Center Score 9.2 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Conversica Score 9.5 out of 10	SAP Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Chatfuel	Freshworks Customer Service Suite
Likelihood to Recommend	9.0 (3 ratings)	- (0 ratings)
Support Rating	7.7 (3 ratings)	- (0 ratings)

User Testimonials
	Chatfuel	Freshworks Customer Service Suite
Likelihood to Recommend	Chatfuel Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard. Incentivized Verified User Anonymous Read full review	Freshworks Inc No answers on this topic
Pros	Chatfuel Easy to use without experience Cost vs. benefit ratio very good Integrations possible through API Conversion funnels can be created Incentivized Jorge Guevara Lider Servicio a cliente Read full review	Freshworks Inc No answers on this topic
Cons	Chatfuel Setting it up is time-consuming. Incentivized Verified User Anonymous Read full review	Freshworks Inc No answers on this topic
Support Rating	Chatfuel I haven't dealt with the support channel, so I cannot provide a full review for this Incentivized Verified User Anonymous Read full review	Freshworks Inc No answers on this topic
Alternatives Considered	Chatfuel Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes. Connecting to our API is free from Chatfuel and integration with other providers has an additional cost. AIVO has no option to create conversation flows if not through keywords. Incentivized Jorge Guevara Lider Servicio a cliente Read full review	Freshworks Inc No answers on this topic
Return on Investment	Chatfuel It helped overall with visitor engagement. Incentivized Verified User Anonymous Read full review	Freshworks Inc No answers on this topic
ScreenShots		Freshworks Customer Service Suite Screenshots