What users are saying about
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Top Rated
316 Ratings

Chorus.ai

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Top Rated
316 Ratings
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Score 8.8 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Chorus.ai

I believe that it is better suited to Exchange Online or Google rather an on-premises mail servers. As a security company, we have stringent requirements around data privacy especially when engaging with prospects. It was a challenge getting internal alignment and approval of the technology, but now that it's in, we are pleased that we made the effort.
Giulio Magni | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Chorus.ai
Fathom Customer Care
6.2
Agent dashboard
Chorus.ai
Fathom Customer Care
7.0
Validate callers
Chorus.ai
Fathom Customer Care
6.0
Outbound response
Chorus.ai
Fathom Customer Care
6.0
Call forwarding
Chorus.ai
Fathom Customer Care
6.0
Click-to-call (CTC)
Chorus.ai
Fathom Customer Care
7.0
Warm transfer
Chorus.ai
Fathom Customer Care
7.0
Predictive dialing
Chorus.ai
Fathom Customer Care
6.0
Interactive voice response
Chorus.ai
Fathom Customer Care
6.0
REST APIs
Chorus.ai
Fathom Customer Care
6.0
Call scripts
Chorus.ai
Fathom Customer Care
6.0
Call tracking
Chorus.ai
Fathom Customer Care
6.0
Multichannel integration
Chorus.ai
Fathom Customer Care
6.0
CRM software integration
Chorus.ai
Fathom Customer Care
5.0

Workforce Optimization (WFO)

Chorus.ai
Fathom Customer Care
5.2
Inbound call routing
Chorus.ai
Fathom Customer Care
4.0
Omnichannel inbound routing
Chorus.ai
Fathom Customer Care
6.0
Recording
Chorus.ai
Fathom Customer Care
5.0
Quality management
Chorus.ai
Fathom Customer Care
5.0
Call analytics
Chorus.ai
Fathom Customer Care
5.0
Historical reporting
Chorus.ai
Fathom Customer Care
5.0
Live reporting
Chorus.ai
Fathom Customer Care
5.0
Customer surveys
Chorus.ai
Fathom Customer Care
5.0
Customer interaction analytics
Chorus.ai
Fathom Customer Care
7.0

Pros

Chorus.ai

  • Very smart AI is able to easily identify key words.
  • Don't love the monologue rating as with certain roles there are explanations that are required and feels like it dings us when giving product demos or explaining a specific service or support piece.
  • Easy to tag managers and see comments and suggestions.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

Chorus.ai

  • Honestly as an AM I love it. Maybe more prompts for new users based on their role.
  • More integrations to larger partners, Slack, etc.
  • Maybe a way to build a database and send me alerts of calls that relate to my job based on.... not sure what factors, but for me... New products that we are launching and how my team is pitching them.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Likelihood to Renew

Chorus.ai

Chorus.ai 6.7
Based on 4 answers
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
Robert Peterson III | TrustRadius Reviewer

Fathom Customer Care

No score
No answers yet
No answers on this topic

Usability

Chorus.ai

Chorus.ai 7.3
Based on 3 answers
Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

No score
No answers yet
No answers on this topic

Support Rating

Chorus.ai

Chorus.ai 8.6
Based on 4 answers
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Implementation Rating

Chorus.ai

Chorus.ai 7.3
Based on 2 answers
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
Robert Peterson III | TrustRadius Reviewer

Fathom Customer Care

No score
No answers yet
No answers on this topic

Alternatives Considered

Chorus.ai

I personally did not select Chorus, but it does a great job! I used to use Gong at my previous company, and I liked that too. I have found that Chorus' transcript tool does a better job of translating the script of the call
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

Chorus.ai

  • While difficult to quantify, Chorus has allowed us to get competitive insights and help inform our product strategy, which invariably wins us more deals.
  • By doing "tape reviews" with the broader teams, we're able to scale best practices and provide actionable feedback for reps, concretely improving their performances.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Screenshots

Pricing Details

Chorus.ai

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Chorus.ai Editions & Modules

Additional Pricing Details
We only charge for recorders i.e. users who want their meetings recorded. For anyone else (who only wants to access others' recordings / use the data points) the platform is free.

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Chorus.ai
8.9
Fathom Customer Care
8.0

Likelihood to Renew

Chorus.ai
6.7
Fathom Customer Care

Usability

Chorus.ai
7.3
Fathom Customer Care

Support Rating

Chorus.ai
8.6
Fathom Customer Care
8.0

Implementation Rating

Chorus.ai
7.3
Fathom Customer Care

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