Thank you for Chorus
July 27, 2023

Thank you for Chorus

Buck Duncan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus by ZoomInfo

We use Chorus for phone call reviews and demo reviews. We get graded and judged on our cold calls that we are making on a daily basis.
We use the AI to finish our PANUM after a discovery call as well.

Pros

  • Chorus does well with recording calls
  • Chorus helps me better my talking skills with prospects
  • Shows me where I can improve

Cons

  • The AI aspect of what was said during the call
  • The easy of access to the information
  • Quicker response times
  • It helps new reps get the flow of conversations
  • Helps improve positive feedback from managers
  • Shows how your current system is working in comparison to what is being taught
I use the scorecards to see which teammates have the highest closing percentage as well as positive calls. When going for my next position I have been using Chorus to review our top performers so that I can mimic what they are doing. I like the playlists for positive calls as well as follow up calls.
Chorus pares great with our current stack of products. I use zoom info a lot as well and having a software and program that not only tracks how my conversations are going but gives me feedback on it in a timely manner is helpful. In the past I have used google docs and excel to track things and this is much easier.
We have used Chorus to train our new people. this lessens the burden on management and directors of having to personally sit and train each and every new hire.
Our Account Executives can go back and listen to the development teams calls to gage the customers interest based on inflection and what is said.
The zoom info team seems to be quick and responsive if we ever have issues with the software. I have only run into it a couple times the zoom has not transferred information into our CRM software efficiently. This was solved by the end of the week without any other problems arising
I used Google Analytics with Primerica. I payed for it myself to see how my team I was managing was holding up to other teams in the region. Chorus works so much better and if it would have been in my capability to use chorus I would have.

Do you think Chorus by ZoomInfo delivers good value for the price?

Yes

Are you happy with Chorus by ZoomInfo's feature set?

Yes

Did Chorus by ZoomInfo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chorus by ZoomInfo go as expected?

I wasn't involved with the implementation phase

Would you buy Chorus by ZoomInfo again?

Yes

Chorus is really great for going over your calls that might have gone well or poorly. Place to improve your current skills or show how your skills can be used to help others

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