ChurnZero vs. ServiceSource Customer Success
ChurnZero vs. ServiceSource Customer Success
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChurnZero | N/A | ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer… | N/A | |
ServiceSource Customer Success | N/A | The ServiceSource Customer Success platform is issued by ServiceSource International, a public San Francisco based company, dedicated to reducing churn from subscription customers. To that end it contains customer engagement health metrics and alerts to bring attention to customers in jeopardy, integration with the company's Revenue Analytics engine to refine metrics and concomitant retention efforts intelligently. As a larger, older company in the customer success arena, ServiceSource boasts… | N/A |
ChurnZero | ServiceSource Customer Success | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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ChurnZero | ServiceSource Customer Success | |
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Top Pros | No answers on this topic | |
Top Cons |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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ChurnZero | ServiceSource Customer Success | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChurnZero | ServiceSource Customer Success | |
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Likelihood to Recommend | 8.0 (226 ratings) | - (0 ratings) |
Likelihood to Renew | 8.7 (5 ratings) | - (0 ratings) |
Usability | 6.1 (130 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 5.8 (122 ratings) | - (0 ratings) |
In-Person Training | 6.4 (1 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (3 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Ease of integration | 7.3 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
ChurnZero | ServiceSource Customer Success | |
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Likelihood to Recommend | ChurnZero | ServiceSource International No answers on this topic |
Pros | ChurnZero | ServiceSource International No answers on this topic |
Cons | ChurnZero | ServiceSource International No answers on this topic |
Likelihood to Renew | ChurnZero | ServiceSource International No answers on this topic |
Usability | ChurnZero | ServiceSource International No answers on this topic |
Reliability and Availability | ChurnZero | ServiceSource International No answers on this topic |
Support Rating | ChurnZero | ServiceSource International No answers on this topic |
Online Training | ChurnZero | ServiceSource International No answers on this topic |
Implementation Rating | ChurnZero | ServiceSource International No answers on this topic |
Alternatives Considered | ChurnZero | ServiceSource International No answers on this topic |
Scalability | ChurnZero | ServiceSource International No answers on this topic |
Return on Investment | ChurnZero | ServiceSource International No answers on this topic |
ScreenShots | ChurnZero Screenshots |