Cin7 vs Informatica MDM

What users are saying about

Score 7.6 out of 10

Based on 3 reviews and ratings

Score 7.3 out of 10

Based on 23 reviews and ratings

Likelihood to Recommend

Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.

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Verified User

Manager in Corporate

Arts and Crafts Company, 1-10 employees

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If your environment is clean and well organized, but at the same time has many application domains with their own data sources, Informatica MDM can be a really good factor in maintaining "single points of truth" for all this data. However, the more application domains you have, the less "clean" your environment becomes. If your application domain landscape consists of multiple technologies (C#, Oracle, JAVA, web-based, windows services, console apps, third-party tools, etc), your environment becomes a real nightmare to maintain unless you implement a service-oriented approach. And this is where Informatica MDM fails completely since it promotes a "point to point" scenario. At least this is my experience. It could be that Informatica MDM supports a service-oriented approach, but I have not seen this. I could be that the developers in my organization who have expert Informatica MDM knowledge are just more "point to point" oriented. But even if that is the case, it's a valid argument against Informatica MDM, since it's already hard enough to find developers who are dedicated to this product, it becomes impossible to find SOA oriented developers.

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Verified User

Employee in Information Technology

Consumer Services Company, 501-1000 employees

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Pros

Powerful reporting that can be customized to fit your needs.
Tons of integrations that help you get up and running quickly.

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Charles Combs

Head of Marketing

molly muttConsumer Goods, 1-10 employees

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Gather data.
Manage data.
Present data to the user.
Correlate data.
Data manipulation.

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Verified User

Director in Information Technology

Financial Services Company, 10,001+ employees

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Cons

Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.

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Verified User

Manager in Corporate

Arts and Crafts Company, 1-10 employees

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Mapping within the tool can be difficult. But that is slated for upgrade with the next version.
Many detailed screens for the developer interface. This makes it hard to find options sometimes.
Address validation sometimes leads to incorrect results. This is my biggest issue with the product.

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Brian Randolph

Data Integration Data Quality Specialist

CARFAXInformation Services, 501-1000 employees

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Support Rating

Cin7 8.2

Based on 4 answers

The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.

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Charles Combs

Head of Marketing

molly muttConsumer Goods, 1-10 employees

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Informatica MDM 8.0

Based on 1 answer

I'm not sure since I never used support. My colleagues never had any issues with it, therefore my rating would be an 8 with a certain range of uncertainty.

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Verified User

Employee in Information Technology

Consumer Services Company, 501-1000 employees

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Alternatives Considered

As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.

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Verified User

Manager in Corporate

Arts and Crafts Company, 1-10 employees

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Less expensive then the competitors, modules are self-sustained and able to function directly. It involves less coding, and a lot of things can be done in house!

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Verified User

Director in Information Technology

Financial Services Company, 10,001+ employees

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Return on Investment

Improved inventory accuracy across all channels.
Sales gains from always showing products as in stock.

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Charles Combs

Head of Marketing

molly muttConsumer Goods, 1-10 employees

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Informatica MDM allowed for a faster standup of our Salesforce environment.
Informatica MDM provided a means to keep our multiple source systems synchronized.
Informatica MDM can be pricey but is definitely a leader in the space.

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Brian Randolph

Data Integration Data Quality Specialist

CARFAXInformation Services, 501-1000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

Cin7 Editions & Modules

Edition

Ecommerce	$295¹
Wholesale	$295¹
Multichannel	$450¹
Ecommerce Plus	$495¹
Wholesale Plus	$495¹
Multichannel Plus	$650¹

per month

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Informatica MDM Editions & Modules

—

Additional Pricing Details

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Cin7

Informatica MDM

Likelihood to Recommend

Cin7

Informatica MDM

Pros

Cin7

Informatica MDM

Cons

Cin7

Informatica MDM

Support Rating

Cin7

Informatica MDM

Alternatives Considered

Cin7

Informatica MDM

Return on Investment

Cin7

Informatica MDM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Cin7 Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Informatica MDM Editions & Modules

Additional Pricing Details

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