Cisco's Meraki MR Series is a wireless LAN solution.
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Extreme Wireless Access Points
Score 7.9 out of 10
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Extreme Networks' Wireless Access Points (or ExtremeWireless) are designed to provide performance in the most demanding environments with the latest Wi-Fi technologies including 6 GHz, OFDMA, MU-MIMO, and software-defined dual 6 GHz radios.
The Cisco Meraki MR Wireless Access Points is a good solution although not for everyone. Cost wise it is more expensive than competition. Technically speaking, if you are going for a full Cisco Meraki solution from firewall, switches, WAP, and management app, it requires a solid technical understanding of where each part and piece falls. If you have the money and the technical capabilities (in house or outsourced) then it is a solid platform that leans on Cisco's respectable history in the communications and infrastructure industry.
The Extreme access point solution has been used in the cooperative scenario with VLANs for employees in access through 802.1x authentication and also for guests through the captive portal that allows access of people for a limited time and prior registration. The equipment has great performance and connection speed and supports a high density of users connected at the same time without lag and crashes. The management of this equipment is being carried out through software with cloud management and is accessed by our infrastructure team to configure and monitor alerts.
It's cloud based, so as long as we have an internet connection, we can access it. Whenever we push a change, it's one stop like a single pane of glass to manage all our equipment. And so that's what I liked about it.
So the Cisco Meraki MR Wireless Access Points dashboard, it's a little bit like comparing Apple and Android. So with Android you can do a lot more configuration, whereas with Meraki there are a lot of assumptions about a radio resource management. There are a lot of assumptions around, for instance, when it does a heat map, it's a heat map, which is a population density rather than a wireless coverage heat map. So that can cause confusion because normally when you look at heat map, you're looking at, that is a metric for how well it's performing rather than how many devices are using it. So I think that's always at the bone of contention around one of the things it can do.
In my experience, licensing has become a nightmare. Licensing must be tied to a device, they also won't let you activate used units from other companies if they are donated or purchased third-party.
Customer service is outsourced overseas.
In my experience, technicians are incentivized to close tickets quickly - whether the issue has been fixed or not - which can be frustrating to work with.
It is a solution that works very well. It is almost like setup and forget, since the solution works. When issues occur, documentation is available with detailed steps on how to solve this problems you are facing, of course Technical Support is always ready to help. We have had instances where an Access Point fails and within 2 days we have the replacement
To get basic functionality doesn't take long. Set up a new Meraki Dashboard activate the licenses and get internet connection for the APs and you are more or less done. The Dashboard will find your items and you're good to go.
We have not had any issues with the Meraki WiFi Access Point hardware but we did encounter a problem with a Meraki LAN switch that failed to power up. Upon a email into the Meraki Support, they promptly called back and we went over some quick tests to determine a power supply problem. A replacement LAN switch was sent to me the next day.
Support was always responsive and willing to help, but at times did not know when to call it and send a replacement to stop the bleeding. I respect that fact that they wanted to get the solution working, and the wanting to learn more and understand, but at times you cant do that at the expense of the customer.
There were documents that detailed how the WiFi Access Point was to be installed and mounted. The only issue was to cable the device, we use a third party for this type of work and typically has to be performed after normal business hours. Other than that, the installation was easy.
We were more on a Cisco Wireless Controller set up, which takes a lot longer to control and that's why we've actually gone through a cloud-based product, which is very easy compared with the old traditional way that we used to have. It's more ease of software. They've got very similar features, but it's easy to set up and maintain into the future.
The Aerohive wireless devices are comparable to Cisco's wireless solution, in regard to performance, features, and management. But the cost of utilizing Cisco Wireless Access Points versus using the Aerohive access points is staggering. Since our wireless access points do not maintain a constant heavy load, we chose a more cost effective solution and have not had many issues with them.
As far as I know, it's 10. I mean, because like I said, I manage stuff in the south. I have coworkers that manage it in the north. And so the scalability of it to be able to be go in and see the configurations of the ones in the north as well as they can see in the south. So across the board, it works really well for how widespread out it is.
Uptime has improved significantly. The dashboard automatically keeps devices up to date by scheduling upgrades at remote times (say 2am on a Sunday)
Swapping to Cisco Meraki MR Wireless Access Points has reduced the management overhead. No more long controller software hardware upgrades and obviously no more need for beefy central controllers.
