What users are saying about
24 Ratings
27 Ratings
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Score 9 out of 100
24 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Cisco Secure Email

It [is] simple and straightforward. Once it is installed, I have had zero issues. No pin numbers, codes, passwords to remember, etc. It significantly reduced spam and email-based malware/ransomware exposures. This has made our environment more secure to end-users and has made the IT department more efficient.
Shubham Singh | TrustRadius Reviewer

Darktrace

Darktrace would be well suited to any environment really; the only constraint would be the budget. The cost scales on the number of devices to be monitored by the product, so it can be quite expensive in larger environments. Any company that would benefit from having 24/7 monitoring of their network would find that this product would suit that need perfectly. It can also create a number of reports, which is useful if you have any requirement to present periodic figures and statistics for your network. There are also additional features available and in development such as Antigena, which can be configured to allow potential threats to be automatically mitigated; it can block connections to a certain address, using certain ports, or it can enforce "normal behaviour" where it will only allow a machine to communicate in a way that Darktrace has observed before and considers normal. This has huge benefits particularly for 24/7 organisations where you don't have the ability to have someone monitoring the network personally at all times, as it could stop a malware outbreak in its tracks.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Secure Email Gateway

Cisco Secure Email
8.5
Darktrace
Anti-malware
Cisco Secure Email
8.5
Darktrace
Cusomizability
Cisco Secure Email
8.4
Darktrace
Data Loss Protection
Cisco Secure Email
8.4
Darktrace
Threat Detection
Cisco Secure Email
8.7
Darktrace
Sandboxing
Cisco Secure Email
8.2
Darktrace
End-to-End Encryption
Cisco Secure Email
8.9
Darktrace
Management Tools
Cisco Secure Email
8.4
Darktrace

Pros

Cisco Secure Email

  • There is so much to like about Cisco Secure Email. First, the software is easy to use - anybody can understand it
  • The software offers best security against all manner of email attacks.
  • Cisco Secure Email makes it easy to send secure emails.
  • It is an affordable solution for email security
Anonymous | TrustRadius Reviewer

Darktrace

  • It did an ok job of analyzing and collecting data. It used a span (mirrored) port and then using its own algorithm developed flow records.
  • It did an ok job of segmenting traffic into networks - not always correctly, but ok.
  • It tried to identify devices by type - once again, it did ok, but not that great.
Matthew Frederickson | TrustRadius Reviewer

Cons

Cisco Secure Email

  • Email blocking using header-from address.
  • Spam reporting to Cisco needs to be improved.
  • Clustering: active-active mode would be nice.
  • Creating filters from GIU.
  • Filters samples or database built-in the box would be super nice.
Anonymous | TrustRadius Reviewer

Darktrace

  • False positives. Darktrace uses "AI" to create its alerts for "unusual" or "malicious" activity. It is very common to see an alert for completely benign and normal device behavior - PC tries to print for the first time in a while, for example.
  • Antigena actions. To some extent, this is a continuation of the previous point. Darktrace can break the network connectivity of the suspected device automatically. The excessive number of false positives makes administrators reluctant to use this feature, though. Also, the default Antigena actions are not relevant to real-world problems as I saw them in my experience with Darktrace.
Anonymous | TrustRadius Reviewer

Usability

Cisco Secure Email

Cisco Secure Email 8.7
Based on 4 answers
Good interface, easy to use and set up. If there were any issues, there is very good documentation and videos that one can follow for additional setup and best practices. As typical with most Cisco solutions, there are more features than needed for our purposes but good to know they are there in case of future needs
Victor Lau | TrustRadius Reviewer

Darktrace

No score
No answers yet
No answers on this topic

Support Rating

Cisco Secure Email

Cisco Secure Email 8.6
Based on 5 answers
Strong support with fast response. TAC can suggest best mail policy regarding customer challenges Some cases they need to do patch directly to appliance. TAC does not need to remote the appliance through our laptop. They use secure connection to appliance, check the logs and response through the problems
Budi Ezeddin | TrustRadius Reviewer

Darktrace

Darktrace 9.5
Based on 4 answers
Any time I have had any issue with Darktrace, I've been able to contact an engineer through their support desk, and I have always had a very speedy response. Even when the issue has been caused by something outside of the Darktrace devices, they have still been very keen to try to help and identify what the problem was. The customer portal also has a large number of videos and guides that you can use to educate yourself on the product
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Secure Email

Cisco Secure Email gives granular control over configuring the rules and policies for organization users. Additionally, it's available with on-premise support, which is where other solutions lack. It gives complete protection for emails with next-generation malware protection, file reputation, and sandboxing technologies. It can also give you control over outgoing emails.
Chandan Singh Rathore | TrustRadius Reviewer

Darktrace

We have not evaluated others as they seem to be in their own class.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Secure Email

  • Small percent of malicious content is being allowed into the environment.
  • Fewer interruptions to the workplace.
  • Processing time is transparent to the email pipeline.
Anonymous | TrustRadius Reviewer

Darktrace

  • We had an ROI just during the POC. DarkTrace helped us identify a ransomware attack and we stopped it before it happened.
  • The weekly reports more than pay for itself within the first few months.
  • The powerful search capability helps us solve problems where other solutions fall short.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Secure Email

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Darktrace

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Secure Email
8.7
Darktrace
9.4

Likelihood to Renew

Cisco Secure Email
8.6
Darktrace

Usability

Cisco Secure Email
8.7
Darktrace

Support Rating

Cisco Secure Email
8.6
Darktrace
9.5

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