Cisco Secure Web Appliance vs. Trend Micro Smart Protection Suite, with XGen

We have both scenarios where we can describe that. For example, in the HQ, where we have about 3,000 users, Cisco IronPort Web Security Appliance is the ideal solution, because we can consolidate all the Internet access, policies, rules, etc. in the same box. However, if you have small offices with a few users, it's hard to justify one big and expensive box that could cost more than the whole office infrastructure.

Incentivized

The best [way] for Trend Micro [Smart Protection Suite, with XGen] to stand out, would be to install it throughout the network, both computers and servers[.] I recommend this solution for both small companies and very large companies since currently the security of our data is very critical and many times the costs that they lead to when suffering from an attack are too high. [A] system like this is worth investing in.

• SMA gave us central control over multiple servers, simplifying management.
• Performance of the Appliance VM exceeded that of our old physical appliance-based solution.
• Convenient licensing for virtualized environments that allows easy scaling.

Incentivized

• Real time threat intelligence using updates from global threat intelligence network.
• Advanced built-in threat detection and response capabilities.
• Ability to detect advanced malware, behavior and communications.
• Flexibility to deploy with on-premise or cloud or hybrid.
• Single management console to manage all layers of security.

Incentivized

• I think that the interface could need updates to adapt it to a much more current system, achieve quick access to necessary tools and adapt the platform to a much more customizable and comfortable system to work with.
• It is undoubtedly a platform that is worth having, however, the license costs could be better adjusted to small businesses so that it can be accessed more easily.
• It could be a bit complex to use, the use of codes is quite extensive, it could be adjusted to something much more practical but just as efficient.

Incentivized

• Documentation is something that can be improved here.
• Licensing is overly complex and needs to be improved for different features/variations.
• Install is difficult.

Incentivized

Because it's one of those products you almost don't realize it exists from the end user. From the administrator perspective, you can do everything on its web interface and it's very intuitive to manage, once you know the concepts behind identities, acls, etc. Also, once you build the control structure, I mean, you link 'local' groups with your own Active Directory groups, as we did here, you don't need to be managing those things on the appliance itself.

Incentivized

Our experience with Cisco's support was terrible. Other than the fact that they don't respond to service-related emails with urgency, they also keep on changing the policies that affected us. Recently, they came up with a new look for the same software, which was insanely slow. Renewal of keys for the old interface took months. Overall, the support was not very friendly from the users' point of view.

Incentivized

I have only had to contact technical support once, which in itself shows what a good product this is, and I received spot-on advice from the person I contacted.

Incentivized

At home I have a McAfee service that does similar tasks and helps manage the users of my internet. McAfee seems more user friendly and easier to set exceptions.

Incentivized

Everything I've used and installed before and since has been easier to implement and support. TM had attractive pricing, however, that was negated by the overall experience.

• Security! Security! Security! We are financial company that work with very sensitive information. A lot of unsafe traffic was blocked on the Cisco IronPort WSA over years of using it. We did not earn on it but absolutely sure that we did not lose 'gazillion' of dollars being infected or scammed.
• Easy to configure and use, no need to teach new personnel how work with this product (hopefully saving time = saving money).
• Unfortunately the price of license subscription made financial managers push IT dept. to look for something cheaper.

Incentivized

• We have stopped multiple infections of ransomware from spreading.
• Lost some productivity when database crashed
• Updates tend to slow system down

Incentivized