25 Ratings
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Score 7.7 out of 100
11 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Cisco Secure Web Appliance (formerly Cisco WSA)

We have both scenarios where we can describe that. For example, in the HQ, where we have about 3,000 users, Cisco IronPort Web Security Appliance is the ideal solution, because we can consolidate all the Internet access, policies, rules, etc. in the same box. However, if you have small offices with a few users, it's hard to justify one big and expensive box that could cost more than the whole office infrastructure.
Eduardo Viero | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

1. For malware, botnet threat detection, and prevention.2. To reduce the risk of information loss.3. To monitor communication within your network.4. To assess potential vulnerabilities and proactively protect endpoints, servers and applications.
Ravinder Beniwal | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

Cisco Secure Web Appliance (formerly Cisco WSA)
Trend Micro Smart Protection Suite, with XGen
8.0
Anti-Exploit Technology
Cisco Secure Web Appliance (formerly Cisco WSA)
Trend Micro Smart Protection Suite, with XGen
8.3
Endpoint Detection and Response (EDR)
Cisco Secure Web Appliance (formerly Cisco WSA)
Trend Micro Smart Protection Suite, with XGen
7.9
Centralized Management
Cisco Secure Web Appliance (formerly Cisco WSA)
Trend Micro Smart Protection Suite, with XGen
8.1
Hybrid Deployment Support
Cisco Secure Web Appliance (formerly Cisco WSA)
Trend Micro Smart Protection Suite, with XGen
8.6
Infection Remediation
Cisco Secure Web Appliance (formerly Cisco WSA)
Trend Micro Smart Protection Suite, with XGen
7.5
Vulnerability Management
Cisco Secure Web Appliance (formerly Cisco WSA)
Trend Micro Smart Protection Suite, with XGen
7.8
Malware Detection
Cisco Secure Web Appliance (formerly Cisco WSA)
Trend Micro Smart Protection Suite, with XGen
8.0

Pros

Cisco Secure Web Appliance (formerly Cisco WSA)

  • SMA gave us central control over multiple servers, simplifying management.
  • Performance of the Appliance VM exceeded that of our old physical appliance-based solution.
  • Convenient licensing for virtualized environments that allows easy scaling.
Anonymous | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

  • Provides better integration across multiple platforms.
  • Automatic and re-settable time for scan.
  • Includes a message security gateway for specific applications like Office 365 SharePoint.
Anonymous | TrustRadius Reviewer

Cons

Cisco Secure Web Appliance (formerly Cisco WSA)

  • The default metrics on the dashboard visualization are not that useful. It is not much customizable too. Some of the dashboard features like load, volume, etc. can have a hide option.
  • The false negatives are more than false positives. A lot of the times, it verdicts the same email as malicious and non-malicious. This can be reduced.
Kuntal Das | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

  • Multiple agents for different pieces of the software and they don't talk.
  • Mac install is super difficult and if I update the OS on a Mac it breaks the OS if Trend Micro Smart is not compatible with that version.
  • Communication drops to the server randomly and has to work with tech support to get it working again.
Anonymous | TrustRadius Reviewer

Usability

Cisco Secure Web Appliance (formerly Cisco WSA)

Cisco Secure Web Appliance (formerly Cisco WSA) 9.0
Based on 1 answer
Because it's one of those products you almost don't realize it exists from the end user. From the administrator perspective, you can do everything on its web interface and it's very intuitive to manage, once you know the concepts behind identities, acls, etc. Also, once you build the control structure, I mean, you link 'local' groups with your own Active Directory groups, as we did here, you don't need to be managing those things on the appliance itself.
Eduardo Viero | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

No score
No answers yet
No answers on this topic

Support Rating

Cisco Secure Web Appliance (formerly Cisco WSA)

Cisco Secure Web Appliance (formerly Cisco WSA) 7.0
Based on 4 answers
Our experience with Cisco's support was terrible. Other than the fact that they don't respond to service-related emails with urgency, they also keep on changing the policies that affected us. Recently, they came up with a new look for the same software, which was insanely slow. Renewal of keys for the old interface took months. Overall, the support was not very friendly from the users' point of view.
Kuntal Das | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

Trend Micro Smart Protection Suite, with XGen 8.0
Based on 8 answers
I have only had to contact technical support once, which in itself shows what a good product this is, and I received spot-on advice from the person I contacted.
Melissa Cartee | TrustRadius Reviewer

Alternatives Considered

Cisco Secure Web Appliance (formerly Cisco WSA)

At home I have a McAfee service that does similar tasks and helps manage the users of my internet. McAfee seems more user friendly and easier to set exceptions.
Anonymous | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

Everything I've used and installed before and since has been easier to implement and support. TM had attractive pricing, however, that was negated by the overall experience.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Secure Web Appliance (formerly Cisco WSA)

  • Security! Security! Security! We are financial company that work with very sensitive information. A lot of unsafe traffic was blocked on the Cisco IronPort WSA over years of using it. We did not earn on it but absolutely sure that we did not lose 'gazillion' of dollars being infected or scammed.
  • Easy to configure and use, no need to teach new personnel how work with this product (hopefully saving time = saving money).
  • Unfortunately the price of license subscription made financial managers push IT dept. to look for something cheaper.
Valery Mezentsau | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

  • We have stopped multiple infections of ransomware from spreading.
  • Lost some productivity when database crashed
  • Updates tend to slow system down
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Secure Web Appliance (formerly Cisco WSA)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trend Micro Smart Protection Suite, with XGen

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Secure Web Appliance (formerly Cisco WSA)
7.5
Trend Micro Smart Protection Suite, with XGen
7.9

Usability

Cisco Secure Web Appliance (formerly Cisco WSA)
9.0
Trend Micro Smart Protection Suite, with XGen

Support Rating

Cisco Secure Web Appliance (formerly Cisco WSA)
7.0
Trend Micro Smart Protection Suite, with XGen
8.0

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