Webex Contact Center vs. Nextiva Contact Center
Webex Contact Center vs. Nextiva Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Nextiva Contact Center | N/A | Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution. | $129 per month per user |
Webex Contact Center | Nextiva Contact Center | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | Nextiva Contact Center | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Webex Contact Center | Nextiva Contact Center | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Webex Contact Center | Nextiva Contact Center | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Nextiva Contact Center | |
---|---|---|
Likelihood to Recommend | 8.6 (23 ratings) | 9.1 (31 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (1 ratings) |
Webex Contact Center | Nextiva Contact Center | |
---|---|---|
Likelihood to Recommend | Cisco | Nextiva |
Pros | Cisco | Nextiva |
Cons | Cisco | Nextiva |
Likelihood to Renew | Cisco No answers on this topic | Nextiva |
Support Rating | Cisco No answers on this topic | Nextiva |
Alternatives Considered | Cisco | Nextiva |
Return on Investment | Cisco | Nextiva |
ScreenShots | Webex Contact Center Screenshots |