What users are saying about
51 Ratings
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Score 9.3 out of 100
14 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Nextiva VoIP Call Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

9.2

Webex Contact Center

92%
9.3

Nextiva VoIP Call Center

93%
Nextiva VoIP Call Center ranks higher in 8/13 features

Agent dashboard

9.3
93%
12 Ratings
9.0
90%
3 Ratings

Validate callers

8.7
87%
12 Ratings
10.0
100%
3 Ratings

Outbound response

9.1
91%
9 Ratings
9.5
95%
3 Ratings

Call forwarding

8.9
89%
11 Ratings
9.0
90%
3 Ratings

Click-to-call (CTC)

9.2
92%
10 Ratings
8.5
85%
3 Ratings

Warm transfer

9.7
97%
12 Ratings
9.5
95%
3 Ratings

Predictive dialing

9.0
90%
8 Ratings
10.0
100%
2 Ratings

Interactive voice response

9.5
95%
10 Ratings
10.0
100%
2 Ratings

REST APIs

8.8
88%
10 Ratings
9.0
90%
2 Ratings

Call scripts

8.3
83%
12 Ratings
9.0
90%
2 Ratings

Call tracking

9.0
90%
11 Ratings
8.5
85%
3 Ratings

Multichannel integration

9.7
97%
11 Ratings
10.0
100%
2 Ratings

CRM software integration

9.8
98%
10 Ratings
9.0
90%
2 Ratings

Workforce Optimization (WFO)

9.4

Webex Contact Center

94%
9.5

Nextiva VoIP Call Center

95%
Nextiva VoIP Call Center ranks higher in 5/9 features

Inbound call routing

9.0
90%
10 Ratings
9.5
95%
3 Ratings

Omnichannel inbound routing

9.6
96%
11 Ratings
10.0
100%
2 Ratings

Recording

9.6
96%
11 Ratings
9.0
90%
3 Ratings

Quality management

9.6
96%
10 Ratings
9.0
90%
3 Ratings

Call analytics

9.8
98%
11 Ratings
9.0
90%
3 Ratings

Historical reporting

8.2
82%
11 Ratings
10.0
100%
3 Ratings

Live reporting

9.6
96%
10 Ratings
10.0
100%
3 Ratings

Customer surveys

9.2
92%
10 Ratings
9.0
90%
2 Ratings

Customer interaction analytics

9.6
96%
9 Ratings
10.0
100%
2 Ratings

Attribute Ratings

  • Webex Contact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.7

Webex Contact Center

97%
12 Ratings
8.0

Nextiva VoIP Call Center

80%
4 Ratings

Support Rating

Webex Contact Center

N/A
0 Ratings
10.0

Nextiva VoIP Call Center

100%
1 Rating

Likelihood to Recommend

Cisco

It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs. I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
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Nextiva

Overall I believe Nextiva VoIP Call Center is a solid cloud PBX solution compared to some of the others out there. The cost is similar to most of their competitors but can get pricey depending on all features needed for your companies' operation. Very user-friendly for both basic and admin users with its clean GUI system. The only downside is that even as an admin, some things require support's assistance, and may take a while since their response time isn't the greatest in my opinion.
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Pros

Cisco

  • Simple and easy to use dashboard
  • Auto generation of transcripts
  • AI supporting the operator as a virtual assistant
  • Well suited for a large number of user
  • Customer support
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Nextiva

  • Accommodating customer hotline.
  • Lower rate.
  • User friendly recording portal.
Read full review

Cons

Cisco

  • The chat space could be improved within the call rooms to be able to share quick writings.
  • In international calls there are usually failures, especially audio.
  • Being able to have an unlimited number of users at the same time in basic rooms.
Read full review

Nextiva

  • The admin portal is cumbersome to use and times out too frequently.
  • The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
  • The click-to-call feature inside of our CRM is finicky and often needs resetting.
Read full review

Pricing Details

Webex Contact Center

Starting Price

Editions & Modules

Webex Contact Center editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Talk to Expert

    Nextiva VoIP Call Center

    Starting Price

    $50 per user per month

    Editions & Modules

    Nextiva VoIP Call Center editions and modules pricing
    EditionModules
    Pro501
    Enterprise1002

    Footnotes

    1. per user per month
    2. per user per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    Cisco

    No answers on this topic

    Nextiva

    They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
    Read full review

    Alternatives Considered

    Cisco

    Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
    Read full review

    Nextiva

    Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
    Read full review

    Return on Investment

    Cisco

    • It doesn't take a lot of investment to train new Webex users.
    • Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
    • It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
    Read full review

    Nextiva

    • Set up in over 5 locations nationwide.
    • 300+ users with 75% working remotely.
    • Looking at adding addition 100+ users in the near future due to demand.
    Read full review

    Add comparison