Webex Contact Center vs. ServiceNow Customer Service Management
Webex Contact Center vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Webex Contact Center | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Webex Contact Center | ServiceNow Customer Service Management | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Webex Contact Center | ServiceNow Customer Service Management | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 8.6 (23 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Webex Contact Center | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Cisco | ServiceNow |
Pros | Cisco | ServiceNow |
Cons | Cisco | ServiceNow |
Usability | Cisco No answers on this topic | ServiceNow |
Support Rating | Cisco No answers on this topic | ServiceNow |
Alternatives Considered | Cisco | ServiceNow |
Return on Investment | Cisco | ServiceNow |
ScreenShots | Webex Contact Center Screenshots |