Webex Contact Center vs. AgentHub
Webex Contact Center vs. AgentHub
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
AgentHub | N/A | Vistio AgentHub's live on-screen guidance aims to eliminate guesswork and stress so agents can confidently, quickly, and accurately resolve any customer inquiry. Through interactive and rules-based scripting, AgentHub is designed to put the right answers at agents’ fingertips right when they need it—allowing them to navigate interactions, regardless of their experience level. Vistio states the result is specific and measurable improvements in KPIs in just 90 days. | N/A |
Webex Contact Center | AgentHub | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | AgentHub | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | AgentHub | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | AgentHub | |
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Likelihood to Recommend | 8.6 (30 ratings) | - (0 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Usability | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | AgentHub | |
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Likelihood to Recommend | Cisco | Vistio No answers on this topic |
Pros | Cisco | Vistio No answers on this topic |
Cons | Cisco | Vistio No answers on this topic |
Usability | Cisco | Vistio No answers on this topic |
Alternatives Considered | Cisco | Vistio No answers on this topic |
Return on Investment | Cisco | Vistio No answers on this topic |
ScreenShots | Webex Contact Center Screenshots | AgentHub Screenshots |