Chose Webex Contact Center
Have not performed any Five9 deployments so I am not 100% sure how they differ but the Webex Contact Center solution is very robust and well thawed out.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Webex Calling | N/A | Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices. | $11.95 per month per user |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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Webex Contact Center | Webex Calling | |
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Ask people about this product | See helpful people who have experience with this product | |
Considered Both Products | Webex Contact Center | Webex Calling |
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Cloud PBX |
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Call Management |
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Unified Communications Platform and Collaboration |
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Webex Contact Center | Webex Calling | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Nextiva Score 9.2 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Nextiva Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Webex Calling | |
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Likelihood to Recommend | 8.5 (23 ratings) | 7.9 (161 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 9.8 (2 ratings) |
Usability | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (3 ratings) |
Webex Contact Center | Webex Calling | |
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Likelihood to Recommend | Cisco | Cisco |
Pros | Cisco | Cisco |
Cons | Cisco | Cisco |
Likelihood to Renew | Cisco No answers on this topic | Cisco |
Usability | Cisco No answers on this topic | Cisco |
Support Rating | Cisco No answers on this topic | Cisco |
Alternatives Considered | Cisco | Cisco |
Return on Investment | Cisco | Cisco |
ScreenShots | Webex Contact Center Screenshots | Webex Calling Screenshots |