Cisco Webex Experience Management (discontinued) vs. eGain
Cisco Webex Experience Management (discontinued) vs. eGain
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Webex Experience Management (discontinued) | Mid-Size Companies (51-1,000 employees) | Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available. | N/A | |
eGain | N/A | eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase for agent enablement and/or customer self-service. It can be integrated with Cisco Unified Contact Center Enterprise to extend Cisco's voice capabilities with web self-service, chat, knowledgebase, and… | N/A |
Cisco Webex Experience Management (discontinued) | eGain | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Cisco Webex Experience Management (discontinued) | eGain | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Cisco Webex Experience Management (discontinued) | eGain | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Webex Experience Management (discontinued) | eGain | |
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Likelihood to Recommend | 9.0 (13 ratings) | 7.0 (1 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (1 ratings) | - (0 ratings) |
Cisco Webex Experience Management (discontinued) | eGain | |
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Likelihood to Recommend | Discontinued Products | eGain Corporation |
Pros | Discontinued Products | eGain Corporation |
Cons | Discontinued Products | eGain Corporation |
Likelihood to Renew | Discontinued Products | eGain Corporation No answers on this topic |
Usability | Discontinued Products | eGain Corporation No answers on this topic |
Support Rating | Discontinued Products | eGain Corporation No answers on this topic |
Alternatives Considered | Discontinued Products | eGain Corporation |
Return on Investment | Discontinued Products | eGain Corporation |
ScreenShots |