Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.
N/A
Pricing
Cisco Webex Support (discontinued)
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Cisco Webex Support
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
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Community Pulse
Cisco Webex Support (discontinued)
Considered Both Products
Cisco Webex Support
Verified User
Manager
Chose Cisco Webex Support (discontinued)
I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those …
Verified User
Director
Chose Cisco Webex Support (discontinued)
Cisco Webex Support has a dedicated support team for all users. Finding dedicated support for the other platforms seems to be automated chat before speaking with an actual person.
The only reason I chose Cisco Webex is because it had automatic attendance feature. But it is of no use if you cannot conduct your meetings due to delay in their response to issues addressed.
Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more …
GoToAssist was the product we used previously that we replaced with WebEx Support Center. While GoToAssist is certainly a good product and it worked quite well for us, we as a team feel that WebEx Support Center is a more robust overall product. They have a great deal of …