ClickTime vs. TMetric

We love how customizable ClickTime is for tracking billable client and program hours. It does a great job of reporting each pay period. We simply wish the mobile interface was more feature-rich. Because we can only specify how long someone worked (and not the specific time of day those hours were at) on the mobile platform it makes it very difficult for us to tell if someone was working inside or outside of their standard business contract day.

We started using TMetric in 2016, then re-evaluated our choice in 2018 in a beauty contest with its primary competitors. Our conclusion at that time was TMetric was the only solution that would meet all of our needs.

• Easy to use once you get the hang of it.
• Many useful features in one place.
• Many options available when needing to drill-down in detail or analyze time categories.

• Time tracking
• Project management
• Detailed reports

• The ClickTime app works very well and is simple to use, however, I wish to see regular updates to improve the design and the layout of the app.
• The custom reports and templates for reporting hours or expense report should be updated regularly to include more custom reports.
• Overall, ClickTime does a good job, just a bit of work on the website design and ClickTime App would make the experience feel better while using it.

• The inability to add time into the future, such as planned PTO days and holidays.
• At times, the settings can be difficult to find and navigate, but that just takes some time.
• It would be nice if the web app and the desktop weren't two separate apps. If the web app had the ability to capture what you were working on, that would be fantastic, and there wouldn't be a need for a second app!

I think usability is where this product really shines. It just plain works. It's snappy, intuitive, and gets the job done. It is incredibly easy to use with a color-coded tagging system. It very clearly details out your breaks VS billable time, and gives you detailed reports that are useful when talking with clients and/or meeting with stakeholders.

We have had a good response from ClickTime when we have needed to ask questions.

During 4 years, we have not needed much support, but when we did, the responses were fast and effective (although not always written in the most comprehensible English).

ClickTime is the first product of its kind I have had to use at work. Previous methods were always based in Excel documents and involved a lot more manual and redundant work for the same end result. It would be great if there were a better tie to our project management tools for time estimation, but it does the trick.

Many of the team members think that the UX of TMetric is better and easy.

• Allows us to bill 100% of time spent on each job
• Allows us to analyze time spent on "flat billing" jobs and make adjustments to those set rates as needed
• Takes very little time to manage and enter time

• Estimate project time more easily without the need to postpone dates.
• Reports clearly show how was our spending on tasks.
• Brought individual aware about improving tasks time.