What users are saying about
2 Ratings
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Score 8 out of 100
18 Ratings
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Score 7.1 out of 100

Feature Set Ratings

  • CloudCall ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration
  • FreeConferenceCall.com ranks higher in 1 feature set: Mobile apps

Cloud PBX

10.0

CloudCall

100%
8.8

FreeConferenceCall.com

88%
CloudCall ranks higher in 5/5 features

Hosted PBX

10.0
100%
1 Rating
9.0
90%
3 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
10.0
100%
2 Ratings

User templates

10.0
100%
1 Rating
7.5
75%
2 Ratings

Call reports

10.0
100%
1 Rating
8.5
85%
8 Ratings

Directory of employee names

10.0
100%
1 Rating
N/A
0 Ratings

Call Management

9.6

CloudCall

96%
8.2

FreeConferenceCall.com

82%
CloudCall ranks higher in 5/5 features

Answering rules

10.0
100%
1 Rating
8.0
80%
1 Rating

Call recording

10.0
100%
1 Rating
8.9
89%
8 Ratings

Call park

9.0
90%
1 Rating
8.0
80%
2 Ratings

Call screening

10.0
100%
1 Rating
8.0
80%
3 Ratings

Message alerts

9.0
90%
1 Rating
8.0
80%
4 Ratings

VoIP system collaboration

9.0

CloudCall

90%
7.6

FreeConferenceCall.com

76%
CloudCall ranks higher in 2/4 features

Audio conferencing

8.0
80%
1 Rating
7.5
75%
10 Ratings

Instant messaging

10.0
100%
1 Rating
8.3
83%
3 Ratings

Video conferencing

N/A
0 Ratings
6.2
62%
6 Ratings

Video screen sharing

N/A
0 Ratings
8.5
85%
5 Ratings

Mobile apps

7.0

CloudCall

70%
8.9

FreeConferenceCall.com

89%
FreeConferenceCall.com ranks higher in 2/2 features

Mobile app for iOS

7.0
70%
1 Rating
8.9
89%
2 Ratings

Mobile app for Android

N/A
0 Ratings
8.9
89%
2 Ratings

Attribute Ratings

  • CloudCall is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.0

CloudCall

80%
1 Rating
6.8

FreeConferenceCall.com

68%
12 Ratings

Likelihood to Renew

CloudCall

N/A
0 Ratings
10.0

FreeConferenceCall.com

100%
1 Rating

Usability

CloudCall

N/A
0 Ratings
10.0

FreeConferenceCall.com

100%
1 Rating

Support Rating

10.0

CloudCall

100%
2 Ratings
9.5

FreeConferenceCall.com

95%
6 Ratings

Implementation Rating

CloudCall

N/A
0 Ratings
10.0

FreeConferenceCall.com

100%
2 Ratings

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

FreeConferenceCall.com

FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
Chris Martino | TrustRadius Reviewer

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

FreeConferenceCall.com

  • The online portal to access call details and recordings is very easy to use.
  • The functions that are offered beyond the free plan are competitive with other providers.
  • I feel that our calls are secure with our own personal access codes and the same number always being used.
Amy O'Day | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

FreeConferenceCall.com

  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
Anonymous | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

FreeConferenceCall.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

CloudCall

No score
No answers yet
No answers on this topic

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It is so user friendly.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Usability

CloudCall

No score
No answers yet
No answers on this topic

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

FreeConferenceCall.com

FreeConferenceCall.com 9.5
Based on 6 answers
I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Implementation Rating

CloudCall

No score
No answers yet
No answers on this topic

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 2 answers
It's a no brainer!
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

FreeConferenceCall.com

So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Doug Mancosky | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

FreeConferenceCall.com

  • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
  • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
  • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
Amy O'Day | TrustRadius Reviewer

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