What users are saying about
8 Ratings
7 Ratings
8 Ratings
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Score 8 out of 100
7 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • VirtualPBX ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration
  • CloudCall and VirtualPBX are tied in 1 feature set: Mobile apps

Cloud PBX

8.1

CloudCall

81%
9.4

VirtualPBX

94%
VirtualPBX ranks higher in 5/5 features

Hosted PBX

7.7
77%
4 Ratings
9.0
90%
1 Rating

Multi-level Interactive Voice Response (IVR)

8.0
80%
5 Ratings
9.0
90%
1 Rating

User templates

8.5
85%
3 Ratings
10.0
100%
1 Rating

Call reports

8.3
83%
5 Ratings
9.0
90%
1 Rating

Directory of employee names

8.0
80%
4 Ratings
10.0
100%
1 Rating

Call Management

8.3

CloudCall

83%
9.4

VirtualPBX

94%
VirtualPBX ranks higher in 5/5 features

Answering rules

8.8
88%
5 Ratings
10.0
100%
1 Rating

Call recording

9.5
95%
5 Ratings
10.0
100%
1 Rating

Call park

7.3
73%
4 Ratings
9.0
90%
1 Rating

Call screening

7.5
75%
3 Ratings
9.0
90%
1 Rating

Message alerts

8.5
85%
5 Ratings
9.0
90%
1 Rating

VoIP system collaboration

8.1

CloudCall

81%
9.8

VirtualPBX

98%
VirtualPBX ranks higher in 4/4 features

Video conferencing

8.0
80%
3 Ratings
10.0
100%
1 Rating

Audio conferencing

8.3
83%
4 Ratings
10.0
100%
1 Rating

Video screen sharing

8.0
80%
2 Ratings
9.0
90%
1 Rating

Instant messaging

8.3
83%
5 Ratings
10.0
100%
1 Rating

Mobile apps

9.0

CloudCall

90%
9.0

VirtualPBX

90%
CloudCall ranks higher in 2/2 features

Mobile app for iOS

9.0
90%
5 Ratings
9.0
90%
1 Rating

Mobile app for Android

9.0
90%
2 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • VirtualPBX is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CloudCall

80%
5 Ratings
10.0

VirtualPBX

100%
3 Ratings

Likelihood to Renew

CloudCall

N/A
0 Ratings
10.0

VirtualPBX

100%
1 Rating

Support Rating

10.0

CloudCall

100%
2 Ratings

VirtualPBX

N/A
0 Ratings

Likelihood to Recommend

CloudCall

I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
Read full review

VirtualPBX

We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
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Pros

CloudCall

  • Recording
  • Log management
  • IVR
Read full review

VirtualPBX

  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing
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Cons

CloudCall

  • Admin portal could be more user-friendly.
  • Mobile app could be improved i.e., integration with WhatsApp would be good.
  • There are instances (less) where the line will be cutting out and it's quite bad especially when talking with clients.
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VirtualPBX

  • Integration of the application and virtual management features in that area such as High Availability
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Pricing Details

CloudCall

Starting Price

$15 per month per user

Editions & Modules

CloudCall editions and modules pricing
EditionModules
Pro Edition151
Advanced Edition252

Footnotes

  1. per month per user
  2. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required

Additional Details

VirtualPBX

Starting Price

$9 per month

Editions & Modules

VirtualPBX editions and modules pricing
EditionModules
Starter$9.001
Flex$18.002
Pro$24.003
Premier$34.004

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Discount available for annual pricing.

Likelihood to Renew

CloudCall

No answers on this topic

VirtualPBX

Once it works and has retain ROI.....keep it going
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Support Rating

CloudCall

Customer support is always responsive and timely.
Read full review

VirtualPBX

No answers on this topic

Alternatives Considered

CloudCall

It's easy to setup and allows the team to work anywhere i.e., remote-working is exceptional. Mobile app is really easy to use and it integrates well with the PC. Bird-eye view (my most favorite feature) Listen into calls in real-time and link to the CRM
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VirtualPBX

Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
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Return on Investment

CloudCall

  • Makes project work move fast, making the process productive.
  • Keeping record of the calls made for validation or verifications.
  • The only negative impact I feel is when we need support during server errors, which lags sometimes.
Read full review

VirtualPBX

  • We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
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Screenshots

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