What users are saying about
2 Ratings
4 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

VirtualPBX

I wouldn't recommend it for use with SIP extensions or over 10 users. SIP is too unreliable (not Virtual PBX's fault) and [for] over 10 users it gets too expensive for a small office or home office (SOHO).
Jody Thomas | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
VirtualPBX
Hosted PBX
CloudCall
10.0
VirtualPBX
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
VirtualPBX
User templates
CloudCall
10.0
VirtualPBX
Call reports
CloudCall
10.0
VirtualPBX
Directory of employee names
CloudCall
10.0
VirtualPBX

Call Management

CloudCall
9.6
VirtualPBX
Answering rules
CloudCall
10.0
VirtualPBX
Call recording
CloudCall
10.0
VirtualPBX
Call park
CloudCall
9.0
VirtualPBX
Call screening
CloudCall
10.0
VirtualPBX
Message alerts
CloudCall
9.0
VirtualPBX

VoIP system collaboration

CloudCall
9.0
VirtualPBX
Audio conferencing
CloudCall
8.0
VirtualPBX
Instant messaging
CloudCall
10.0
VirtualPBX

Mobile apps

CloudCall
7.0
VirtualPBX
Mobile app for iOS
CloudCall
7.0
VirtualPBX

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

VirtualPBX

  • Ease of deployment
  • Common management thru common virtual management tools
  • Ease to maintain
Anonymous | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

VirtualPBX

  • Integration with web conferencing service
  • Voice to text translation for VM
  • Mobile application for voice mail and configuration changes
Jody Thomas | TrustRadius Reviewer

Likelihood to Renew

CloudCall

No score
No answers yet
No answers on this topic

VirtualPBX

VirtualPBX 10.0
Based on 1 answer
Once it works and has retain ROI.....keep it going
Anonymous | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

VirtualPBX

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

VirtualPBX

Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
Jody Thomas | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

VirtualPBX

  • Faster ROI
  • Lower maintenance costs
  • Common processes (less training)
Anonymous | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CloudCall Editions & Modules

Additional Pricing Details

VirtualPBX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

VirtualPBX Editions & Modules

Edition
Flex$14.991
Essentials$19.991
Advanced$24.991
Enterprise$36.991
300 Minutes$29.992
500 Minutes$39.992
1000 Minutes$49.992
  1. per user, per month
  2. per month (unlimited users)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudCall
8.0
VirtualPBX
9.0

Likelihood to Renew

CloudCall
VirtualPBX
10.0

Support Rating

CloudCall
10.0
VirtualPBX

Add comparison