Cofense Triage vs. Proofpoint Threat Response Auto-Pull

The tool is very helpful in improving Phishing detection capabilities as it streamlines the process of analyzing user reports a lot. Besides it has a built-in mechanism of rating reporters(end-users) based on their historical performance. Downside - tool requires continuous resource investment to deliver best result. Tool is not helping too much in improving user-education, because automated response process is not immediate and is prone to errors

Incentivized

If your email admins spend time manually pulling malicious emails, this tool will save them countless hours of work and will do it for them 24 x 7. So if a user receives a malicious email after-hours, TRAP will auto pull it from the affected user's mailbox and potentially save you from an IT disaster.

Incentivized

• Separating links and attachments contained in the email, and checking to see if they are known malicious.
• Clustering like emails to save time when responding.
• Providing risks scores with each cluster to give an estimate on which clusters should be addressed first.

Incentivized

• Auto pull works great, even with our hybrid situation with 2 on premise exchange organizations.
• Reporting is good, nice graphs of all the actions.

Incentivized

• There are too many interdependent pieces which you have to acquire separately.
• I think Cofense has a lot of capabilities and usefulness, but I think it's too a la carte.
• We own Cofense and PhishMe currently and there are some gaping holes that require additional licensing to close.

Incentivized

• Learning curve is steep.
• Interface can be clunky.
• Some interface items seem counter-intuitive.

Incentivized

Cofense is stable and provides easy to use solution to aid the investigation of emails as well as managing simulated phishing campaigns.

Incentivized

The interface is easy and intuitive.

Incentivized

It's easy to use and requires very little administrator hands on.

Incentivized

We've experienced zero downtime.

Incentivized

No slowness seen.

Incentivized

They are quick to respond and have talented support personnel.

Incentivized

Training was through, relevant and easy to follow.

Incentivized

The other product had a lot of fails on the auto-processing and did not integrate well with our current environment. One issue had to do with the way it sends the submissions to its processing engine—our email gateway configuration would have blocked this traffic. I also did not like the user interface.

Incentivized

I have never evaluated TRAP against another product.

Incentivized

We've experienced zero downtime

Incentivized

• Due to the integration potential, large amounts of time are saved on a daily basis.
• Incident response time has dropped due to the increased information available by having access to phishing emails directly.
• Staff are able to effectively learn how multiple tools in our environment are used by mastering Triage. This has decreased training time greatly and increased the effectiveness of each associate.

Incentivized

• Chances of phishing attacks has decreased.
• Your employees don't have to do anything, so no impact on productivity.

Incentivized