commercetools vs Kibo eCommerce

• Very good documentation
• Stabile and scalable Microservice-Architecture
• Cloud Native Platform

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• Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
• Native responsive design in the latest version is great.
• Dynamic product categories is a big win.

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• Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
• Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
• Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.

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• Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
• Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
• The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
• Mozu management doesn't care about clients.
• Mozu is not SEO friendly. It does not follow SEO best practices.
• The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
• Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
• Data migration for products is exceeding difficult. Order data can not be migrated at all.

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• We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
• Integrate the same APIs to different client facing solutions.
• The total cost of platform recovered in 8 months of deployment.

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• Supporting our eCommerce business for 11 years (first as MarketLive, now as Kibo).

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