What users are saying about
7 Ratings
10 Ratings
7 Ratings
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Score 8.8 out of 100
10 Ratings
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Score 6.9 out of 100

Feature Set Ratings

  • commercetools ranks higher in 4 feature sets: Online Storefront, Online Payment System, eCommerce Marketing, eCommerce Business Management
  • Kibo eCommerce ranks higher in 1 feature set: Online Shopping Cart

Online Storefront

9.1

commercetools

91%
8.2

Kibo eCommerce

82%
commercetools ranks higher in 6/9 features

Product catalog & listings

10.0
100%
2 Ratings
8.1
81%
6 Ratings

Product management

9.0
90%
2 Ratings
8.1
81%
6 Ratings

Bulk product upload

10.0
100%
2 Ratings
7.5
75%
5 Ratings

Branding

8.0
80%
2 Ratings
8.1
81%
6 Ratings

Mobile storefront

8.0
80%
1 Rating
8.3
83%
6 Ratings

Product variations

10.0
100%
2 Ratings
8.5
85%
5 Ratings

Website integration

9.0
90%
2 Ratings
7.9
79%
4 Ratings

Visual customization

9.0
90%
2 Ratings
8.2
82%
6 Ratings

CMS

N/A
0 Ratings
8.6
86%
4 Ratings

Online Shopping Cart

8.0

commercetools

80%
9.0

Kibo eCommerce

90%
commercetools ranks higher in 2/2 features

Abandoned cart recovery

6.0
60%
1 Rating
N/A
0 Ratings

Checkout user experience

10.0
100%
2 Ratings
9.0
90%
2 Ratings

Online Payment System

10.0

commercetools

100%
8.4

Kibo eCommerce

84%
commercetools ranks higher in 1/1 features

eCommerce security

10.0
100%
2 Ratings
8.4
84%
6 Ratings

eCommerce Marketing

8.0

commercetools

80%
7.7

Kibo eCommerce

77%
commercetools ranks higher in 2/3 features

Promotions & discounts

8.0
80%
2 Ratings
8.4
84%
6 Ratings

Personalized recommendations

8.0
80%
2 Ratings
N/A
0 Ratings

SEO

8.0
80%
2 Ratings
7.0
70%
2 Ratings

eCommerce Business Management

10.0

commercetools

100%
7.6

Kibo eCommerce

76%
commercetools ranks higher in 5/5 features

Multi-site management

10.0
100%
2 Ratings
8.1
81%
6 Ratings

Order processing

10.0
100%
2 Ratings
9.0
90%
2 Ratings

Inventory management

10.0
100%
2 Ratings
9.0
90%
1 Rating

Shipping

10.0
100%
2 Ratings
9.0
90%
1 Rating

Custom functionality

10.0
100%
2 Ratings
3.0
30%
1 Rating

Attribute Ratings

  • commercetools is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

commercetools

100%
2 Ratings
7.9

Kibo eCommerce

79%
6 Ratings

Support Rating

commercetools

N/A
0 Ratings
1.0

Kibo eCommerce

10%
2 Ratings

Implementation Rating

commercetools

N/A
0 Ratings
1.0

Kibo eCommerce

10%
2 Ratings

Likelihood to Recommend

commercetools

Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
Read full review

Kibo Software, Inc.

The platform has flexibility at its core and we have made full use of that capability. Even if Kibo [eCommerce] hasn't been ready to provide features and functions we need, we have the opportunity to build them ourselves. The platform started as Mozu and while it was relatively well-developed for DTC, it lacked a lot of basic B2B functionality. As a result, when we were ready to move into that arena, we built a lot for ourselves (including a multi-level account system and a tool to manage it). Keep in mind, too, that Kibo eCommerce is part of a larger suite of tools. The company has purchased a mobile Point-of-Sale system, Baynote, Certona, Monetate, and an OMS. If you need a full-scale solution, they can offer a lot. As I mentioned previously, their support and documentation need shoring up. They're not terrible, but they hinder (rather than help) when it comes to fulfilling the platform's promise of letting the customers be self-service in building out their capabilities.
Read full review

Pros

commercetools

  • Very good documentation
  • Stabile and scalable Microservice-Architecture
  • Cloud Native Platform
Read full review

Kibo Software, Inc.

  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
Read full review

Cons

commercetools

  • Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
  • Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
  • Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
Read full review

Kibo Software, Inc.

  • Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
  • Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
  • Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.
Read full review

Pricing Details

commercetools

Starting Price

Editions & Modules

commercetools editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Kibo eCommerce

    Starting Price

    Editions & Modules

    Kibo eCommerce editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      commercetools

      No answers on this topic

      Kibo Software, Inc.

      One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
      Read full review

      Implementation Rating

      commercetools

      No answers on this topic

      Kibo Software, Inc.

      At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
      Read full review

      Alternatives Considered

      commercetools

      Read full review

      Kibo Software, Inc.

      We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements
      Read full review

      Return on Investment

      commercetools

      • We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
      • Integrate the same APIs to different client facing solutions.
      • The total cost of platform recovered in 8 months of deployment.
      Read full review

      Kibo Software, Inc.

      • Kibo has always delivered rapid & exceptional support to our organization
      • Kibo has been cost-competitive when considering other vendors
      • The platform continues to add value without requiring substantial additional investments
      Read full review

      Screenshots

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