ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
$700
Pricing
ConnectWise Automate
Editions & Modules
Agents
$1.00-$6.00
per month/per agent
Implementation Fee
$700
Offerings
Pricing Offerings
ConnectWise Automate
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
ConnectWise Automate
Considered Both Products
ConnectWise Automate
Verified User
Engineer
Chose ConnectWise Automate
We selected ConnectWise Automate over Kaseya as it provided many of the same features but less of the headache. Often times, scripts would not work in Kaseya or updates would not push. We have not had this experience with Automate, scripts and such just run when scheduled. …
Enable has a clunky interface more suited for management reporting versus technician toolbox and Ninja is very basic and lacks any significant bells and whistles behind basic remote command interface. Very poor in features to the point if being quite disappointing during a …
If we have to do it again, we would not choose to Automate due to the number of efforts and monetary investment (3rd party consultants) to implement it as well on going managing it. But, in comparison to the other RMM products we used in the past, Automate offers more …
I regret using ConnectWise Automate since we can't effectively add and remove clients and I feel like we're locked into a multi-year contract where only ConnectWise seems to be happy.
I have evaluated NinjaRMM, but it was after I was already familiar with ConnectWise Automate. While it seems like a good product, I found that ConnectWise Automate was more flexible in allowing me to make custom configurations to meet various business needs across different …
ConnectWise Automate has been the best tool I have used to service client computers. The ease of customization and the cleanliness of the interface, allows our company to successfully help our clients remotely and sometimes even without their input. What can be done silently, …
So as you can see from this review my experience is mostly with its desktop sharing aspect; however the IT support team use this more comprehensively as a monitoring, inventory, reporting, even application deployment tool that the above-mentioned apps don't have.
I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself …
It just seems like Automate is a tool for professionals who want to be the best proactive solution for their customers. There are so many different things built into Connectwise Automate which makes it a superior tool compared to anything else on the market currently. Once …
Automate is by far the best of all RMM solutions we have tried. The overall ease of use and support is much better than we have experienced with other RMM vendors.
I touched on this in the previous section some. Kaseya's choice of managed antivirus was very poor (KAV, a tweaked version of Kaspersky) when it first started. It took them a long time to fix anything, and the fixes usually produced new and different issues. Kaseya kept …
We ended up choosing ConnectWise because LogMeIn which is part of Continuum is slow and requires a lot of system resources and the patching is all that great within Continuum.
Automate is one of the best when it comes to RMM-applications in terms of features and ability to execute, however, where it is weak is in the necessity for an SME to run and maintain it and while it is quick and gets the job done, it is difficult to stack it up to a full …
Automate is the most well-established platform among its peers. Because it is part of a native ecosystem, you know that everything from remote management to ticketing to quoting an invoicing will work together. I have used other platforms, and many of them share core …
We switched from Kaseya to Automate 7-8 years ago - it was no contest at the time and Kaseya wasn't cutting it in a number of areas at that time that was really hurting us. I'm sure it's improved since then.
Automate is the most flexible and customizable tool on the market - but it's also the most complex and requires the most care and feeding to run smoothly...
We have only previously deployed HoundDog/GFI and Autotask but evaluated all that we found. In the long run, none of the others compare with the features of ConnectWise Automate. Many others are less expensive but simply do not do all that ConnectWise Automate can do. We …