ConnectWise PSA vs. FocalScope
ConnectWise PSA vs. FocalScope
Product | Rating | Most Used By | Product Summary | Starting Price |
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ConnectWise PSA | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month | |
FocalScope | N/A | FocalScope is web-based help desk software. It includes email ticketing and live chat features for providing customer support, as well as surveys and a self-help knowledge base/FAQ. FocalScope can support multilevel SLAs and escalations. It also has a telephony integration for call center support. The system is available as Cloud solution as well as an in-house solution. Pricing: The Starter package for home businesses and startups costs $20/agent/month, and works… | $20 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
ConnectWise PSA | FocalScope | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ConnectWise PSA | FocalScope | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ConnectWise PSA | FocalScope | |
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Likelihood to Recommend | 2.5 (113 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (25 ratings) | - (0 ratings) |
Usability | 7.4 (25 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 1.0 (7 ratings) | - (0 ratings) |
Support Rating | 4.5 (20 ratings) | - (0 ratings) |
Online Training | 5.0 (8 ratings) | - (0 ratings) |
Implementation Rating | 1.0 (5 ratings) | - (0 ratings) |
Configurability | 1.0 (1 ratings) | - (0 ratings) |
Ease of integration | 1.0 (2 ratings) | - (0 ratings) |
Product Scalability | 1.0 (7 ratings) | - (0 ratings) |
Vendor post-sale | 1.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
ConnectWise PSA | FocalScope | |
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Likelihood to Recommend | ConnectWise | FocalScope No answers on this topic |
Pros | ConnectWise | FocalScope No answers on this topic |
Cons | ConnectWise | FocalScope No answers on this topic |
Likelihood to Renew | ConnectWise | FocalScope No answers on this topic |
Usability | ConnectWise | FocalScope No answers on this topic |
Reliability and Availability | ConnectWise | FocalScope No answers on this topic |
Performance | ConnectWise | FocalScope No answers on this topic |
Support Rating | ConnectWise | FocalScope No answers on this topic |
Online Training | ConnectWise | FocalScope No answers on this topic |
Implementation Rating | ConnectWise | FocalScope No answers on this topic |
Alternatives Considered | ConnectWise | FocalScope No answers on this topic |
Scalability | ConnectWise | FocalScope No answers on this topic |
Return on Investment | ConnectWise | FocalScope No answers on this topic |
ScreenShots | ConnectWise PSA Screenshots | FocalScope Screenshots |