ConSol CM/Helpdesk vs. ServiceNow IT Service Management
ConSol CM/Helpdesk vs. ServiceNow IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
ConSol CM/Helpdesk | Mid-Size Companies (51-1,000 employees) | Workflow-based IT help desk and support software with self-service portal The software solution ConSol CM/Helpdesk offers users important functionalities for IT support and helpdesk for customers and employees. Incidents and inquiries can be processed and solved. The causes of malfunctions can be analyzed in a targeted manner. Incoming inquries via e-mail, web form or self-service portal are automatically recorded and case-dependant - by workflow logic - forwarded to the… | $23.50 Full version inkl. 5 concurrent user | |
ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year |
ConSol CM/Helpdesk | ServiceNow IT Service Management | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ConSol CM/Helpdesk | ServiceNow IT Service Management | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
ConSol CM/Helpdesk | ServiceNow IT Service Management | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||
Change management |
|
ConSol CM/Helpdesk | ServiceNow IT Service Management | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ConSol CM/Helpdesk | ServiceNow IT Service Management | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.2 (78 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (13 ratings) |
Usability | - (0 ratings) | 6.3 (11 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 7.3 (22 ratings) |
Online Training | - (0 ratings) | 1.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (3 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
ConSol CM/Helpdesk | ServiceNow IT Service Management | |
---|---|---|
Likelihood to Recommend | ConSol Consulting & Solutions Software GmbH No answers on this topic | ServiceNow |
Pros | ConSol Consulting & Solutions Software GmbH No answers on this topic | ServiceNow |
Cons | ConSol Consulting & Solutions Software GmbH No answers on this topic | ServiceNow |
Likelihood to Renew | ConSol Consulting & Solutions Software GmbH No answers on this topic | ServiceNow |
Usability | ConSol Consulting & Solutions Software GmbH No answers on this topic | ServiceNow |
Reliability and Availability | ConSol Consulting & Solutions Software GmbH No answers on this topic | ServiceNow |
Performance | ConSol Consulting & Solutions Software GmbH No answers on this topic | ServiceNow |
Support Rating | ConSol Consulting & Solutions Software GmbH No answers on this topic | ServiceNow |
Online Training | ConSol Consulting & Solutions Software GmbH No answers on this topic | ServiceNow |
Implementation Rating | ConSol Consulting & Solutions Software GmbH No answers on this topic | ServiceNow |
Alternatives Considered | ConSol Consulting & Solutions Software GmbH No answers on this topic | ServiceNow |
Scalability | ConSol Consulting & Solutions Software GmbH No answers on this topic | ServiceNow |
Return on Investment | ConSol Consulting & Solutions Software GmbH No answers on this topic | ServiceNow |
ScreenShots | ConSol CM/Helpdesk Screenshots |