What users are saying about
9 Ratings
1 Rating
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Score 7 out of 100
9 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Cosential
8.7
Customer data management / contact management
Contactability
6.0
Cosential
10.0
Workflow management
Contactability
7.0
Cosential
6.0
Territory management
Contactability
7.0
Cosential
9.0
Opportunity management
Contactability
7.0
Cosential
10.0
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Cosential
10.0
Contract management
Contactability
5.0
Cosential
Quote & order management
Contactability
6.0
Cosential
Interaction tracking
Contactability
7.0
Cosential
9.0
Channel / partner relationship management
Contactability
6.0
Cosential
7.0

Customer Service & Support

Contactability
4.3
Cosential
Case management
Contactability
4.0
Cosential
Call center management
Contactability
5.0
Cosential
Help desk management
Contactability
4.0
Cosential

Marketing Automation

Contactability
6.0
Cosential
7.5
Lead management
Contactability
6.0
Cosential
10.0
Email marketing
Contactability
6.0
Cosential
5.0

CRM Project Management

Contactability
6.7
Cosential
8.0
Task management
Contactability
6.0
Cosential
7.0
Billing and invoicing management
Contactability
7.0
Cosential
Reporting
Contactability
7.0
Cosential
9.0

CRM Reporting & Analytics

Contactability
6.3
Cosential
8.7
Forecasting
Contactability
6.0
Cosential
6.0
Pipeline visualization
Contactability
7.0
Cosential
10.0
Customizable reports
Contactability
6.0
Cosential
10.0

Customization

Contactability
7.0
Cosential
7.5
Custom fields
Contactability
7.0
Cosential
9.0
Custom objects
Contactability
8.0
Cosential
6.0
Scripting environment
Contactability
6.0
Cosential

Security

Contactability
6.5
Cosential
10.0
Single sign-on capability
Contactability
7.0
Cosential
10.0
Role-based user permissions
Contactability
6.0
Cosential
10.0

Social CRM

Contactability
7.0
Cosential
5.0
Social data
Contactability
6.0
Cosential
5.0
Social engagement
Contactability
8.0
Cosential
5.0

Integrations with 3rd-party Software

Contactability
7.0
Cosential
5.0
Marketing automation
Contactability
6.0
Cosential
5.0
Compensation management
Contactability
8.0
Cosential

Platform

Contactability
6.0
Cosential
7.0
Mobile access
Contactability
6.0
Cosential
7.0

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Usability

Contactability

No score
No answers yet
No answers on this topic

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactability
7.0
Cosential
10.0

Usability

Contactability
Cosential
8.0

Support Rating

Contactability
Cosential
8.0

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