What users are saying about
9 Ratings
1 Rating
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Score 7 out of 100
9 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • Contactability ranks higher in 2 feature sets: Social CRM, Integrations with 3rd-party Software
  • Cosential ranks higher in 7 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Platform

Sales Force Automation

6.3

Contactability

63%
8.7

Cosential

87%
Cosential ranks higher in 6/9 features

Customer data management / contact management

6.0
60%
1 Rating
10.0
100%
1 Rating

Workflow management

7.0
70%
1 Rating
6.0
60%
1 Rating

Territory management

7.0
70%
1 Rating
9.0
90%
1 Rating

Opportunity management

7.0
70%
1 Rating
10.0
100%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
10.0
100%
1 Rating

Contract management

5.0
50%
1 Rating
N/A
0 Ratings

Quote & order management

6.0
60%
1 Rating
N/A
0 Ratings

Interaction tracking

7.0
70%
1 Rating
9.0
90%
1 Rating

Channel / partner relationship management

6.0
60%
1 Rating
7.0
70%
1 Rating

Customer Service & Support

4.3

Contactability

43%

Cosential

Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features

Case management

4.0
40%
1 Rating
N/A
0 Ratings

Call center management

5.0
50%
1 Rating
N/A
0 Ratings

Help desk management

4.0
40%
1 Rating
N/A
0 Ratings

Marketing Automation

6.0

Contactability

60%
7.5

Cosential

75%
Contactability ranks higher in 1/2 features

Lead management

6.0
60%
1 Rating
10.0
100%
1 Rating

Email marketing

6.0
60%
1 Rating
5.0
50%
1 Rating

CRM Project Management

6.7

Contactability

67%
8.0

Cosential

80%
Cosential ranks higher in 2/3 features

Task management

6.0
60%
1 Rating
7.0
70%
1 Rating

Billing and invoicing management

7.0
70%
1 Rating
N/A
0 Ratings

Reporting

7.0
70%
1 Rating
9.0
90%
1 Rating

CRM Reporting & Analytics

6.3

Contactability

63%
8.7

Cosential

87%
Cosential ranks higher in 3/3 features

Forecasting

6.0
60%
1 Rating
6.0
60%
1 Rating

Pipeline visualization

7.0
70%
1 Rating
10.0
100%
1 Rating

Customizable reports

6.0
60%
1 Rating
10.0
100%
1 Rating

Customization

7.0

Contactability

70%
7.5

Cosential

75%
Contactability ranks higher in 2/3 features

Custom fields

7.0
70%
1 Rating
9.0
90%
1 Rating

Custom objects

8.0
80%
1 Rating
6.0
60%
1 Rating

Scripting environment

6.0
60%
1 Rating
N/A
0 Ratings

Security

6.5

Contactability

65%
10.0

Cosential

100%
Cosential ranks higher in 2/2 features

Single sign-on capability

7.0
70%
1 Rating
10.0
100%
1 Rating

Role-based user permissions

6.0
60%
1 Rating
10.0
100%
1 Rating

Social CRM

7.0

Contactability

70%
5.0

Cosential

50%
Contactability ranks higher in 2/2 features

Social data

6.0
60%
1 Rating
5.0
50%
1 Rating

Social engagement

8.0
80%
1 Rating
5.0
50%
1 Rating

Integrations with 3rd-party Software

7.0

Contactability

70%
5.0

Cosential

50%
Contactability ranks higher in 2/2 features

Marketing automation

6.0
60%
1 Rating
5.0
50%
1 Rating

Compensation management

8.0
80%
1 Rating
N/A
0 Ratings

Platform

6.0

Contactability

60%
7.0

Cosential

70%
Cosential ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
7.0
70%
1 Rating

Attribute Ratings

  • Cosential is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
10.0

Cosential

100%
1 Rating

Usability

Contactability

N/A
0 Ratings
8.0

Cosential

80%
1 Rating

Support Rating

Contactability

N/A
0 Ratings
8.0

Cosential

80%
1 Rating

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

Contactability

No score
No answers yet
No answers on this topic

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

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