What users are saying about
3 Ratings
1 Ratings
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Score 7 out of 100
3 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

HoneyBook

Because HoneyBook is so easy to use and set up, I would definitely recommend HoneyBook to a new small business owner who is looking to collect general client information and manage clients. I would not recommend HoneyBook to a larger company or really anyone that as a standard books more than 1 event on a day (the system sees that as a conflict and sends error messages). Anyone that wants to really make use of data should not use HoneyBook as that's not what this system is designed for.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
HoneyBook
9.3
Customer data management / contact management
Contactability
6.0
HoneyBook
8.0
Workflow management
Contactability
7.0
HoneyBook
8.0
Territory management
Contactability
7.0
HoneyBook
Opportunity management
Contactability
7.0
HoneyBook
9.0
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
HoneyBook
10.0
Contract management
Contactability
5.0
HoneyBook
10.0
Quote & order management
Contactability
6.0
HoneyBook
10.0
Interaction tracking
Contactability
7.0
HoneyBook
10.0
Channel / partner relationship management
Contactability
6.0
HoneyBook

Customer Service & Support

Contactability
4.3
HoneyBook
9.8
Case management
Contactability
4.0
HoneyBook
9.5
Call center management
Contactability
5.0
HoneyBook
Help desk management
Contactability
4.0
HoneyBook
10.0

Marketing Automation

Contactability
6.0
HoneyBook
10.0
Lead management
Contactability
6.0
HoneyBook
10.0
Email marketing
Contactability
6.0
HoneyBook

CRM Project Management

Contactability
6.7
HoneyBook
9.0
Task management
Contactability
6.0
HoneyBook
10.0
Billing and invoicing management
Contactability
7.0
HoneyBook
9.0
Reporting
Contactability
7.0
HoneyBook
8.0

CRM Reporting & Analytics

Contactability
6.3
HoneyBook
6.0
Forecasting
Contactability
6.0
HoneyBook
Pipeline visualization
Contactability
7.0
HoneyBook
Customizable reports
Contactability
6.0
HoneyBook
6.0

Customization

Contactability
7.0
HoneyBook
9.5
Custom fields
Contactability
7.0
HoneyBook
9.5
Custom objects
Contactability
8.0
HoneyBook
9.5
Scripting environment
Contactability
6.0
HoneyBook

Security

Contactability
6.5
HoneyBook
9.5
Single sign-on capability
Contactability
7.0
HoneyBook
10.0
Role-based user permissions
Contactability
6.0
HoneyBook
9.0

Social CRM

Contactability
7.0
HoneyBook
Social data
Contactability
6.0
HoneyBook
Social engagement
Contactability
8.0
HoneyBook

Integrations with 3rd-party Software

Contactability
7.0
HoneyBook
Marketing automation
Contactability
6.0
HoneyBook
Compensation management
Contactability
8.0
HoneyBook

Platform

Contactability
6.0
HoneyBook
7.5
Mobile access
Contactability
6.0
HoneyBook
7.5

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

HoneyBook

  • Task reminders for leads and clients.
  • Automated emails based on workflow assignments.
Kristin Cole | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

HoneyBook

  • The inability to export client data is ultimately what led us to switch to another CRM. It was great to be able to see all client project information within the specific project, but we needed everything from contracts, to general client data to form submissions and questionnaires to ALL be exportable data and that was not an option. All information only lived in HoneyBook.
  • HoneyBook's forms were beautiful but I wish they would have been able to link to SurveyMonkey or Zapier to allow for more integrations. We might not have switched to another platform had that been the case.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

HoneyBook

We researched many other CRM programs before choosing HoneyBook (including Dubsado, DJ Event Planner, Zoho, Salesforce, and Intellivent). HoneyBook had the best offerings for the best price and has been a successful solution to our needs. The task management, pipeline, and task management for clients are unmatched and very easy to use. We were able to customize all of our emails, brochures, and contracts to match our brand and provide a streamlined experience for our clients. HoneyBook has also been excellent at continually improving the platform and having new releases on a consistent basis. Even if the software doesn't have all the things I need (we have worked through some kinks along the way due to our company size), they are constantly growing and improving. I have also received excellent customer service from everyone at HoneyBook even though I have been demanding at times. These are the reasons I have stayed with HoneyBook even though there are a couple of improvements to the system (related to team functionality and reporting) that we are waiting for. I would recommend this software to anyone in my industry!
Kristin Cole | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

HoneyBook

  • HoneyBook was very cost effective which was great for ROI!
  • HoneyBook was easy to use which made for a quick employee on-boarding for new team members.
  • HoneyBook had some features that were not available on the platform that are considered standard for any other CRM such as data pull, platform integrations, and customization options.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contactability Editions & Modules

Additional Pricing Details

HoneyBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HoneyBook Editions & Modules

Edition
HoneyBook Yearly$4001
HoneyBook Monthly$402
  1. Year
  2. Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Contactability
7.0
HoneyBook
9.0

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