What users are saying about
26 Ratings
1 Rating
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Score 7 out of 100
26 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • Contactability ranks higher in 5 feature sets: Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security
  • HoneyBook ranks higher in 3 feature sets: Sales Force Automation, Customer Service & Support, Platform

Sales Force Automation

6.3

Contactability

63%
7.3

HoneyBook

73%
HoneyBook ranks higher in 5/9 features

Customer data management / contact management

6.0
60%
1 Rating
6.9
69%
9 Ratings

Workflow management

7.0
70%
1 Rating
6.7
67%
8 Ratings

Territory management

7.0
70%
1 Rating
N/A
0 Ratings

Opportunity management

7.0
70%
1 Rating
7.6
76%
8 Ratings

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
7.2
72%
8 Ratings

Contract management

5.0
50%
1 Rating
8.6
86%
9 Ratings

Quote & order management

6.0
60%
1 Rating
7.9
79%
7 Ratings

Interaction tracking

7.0
70%
1 Rating
6.3
63%
7 Ratings

Channel / partner relationship management

6.0
60%
1 Rating
N/A
0 Ratings

Customer Service & Support

4.3

Contactability

43%
6.6

HoneyBook

66%
HoneyBook ranks higher in 2/3 features

Case management

4.0
40%
1 Rating
6.6
66%
5 Ratings

Call center management

5.0
50%
1 Rating
N/A
0 Ratings

Help desk management

4.0
40%
1 Rating
6.7
67%
6 Ratings

Marketing Automation

6.0

Contactability

60%
5.6

HoneyBook

56%
Contactability ranks higher in 2/2 features

Lead management

6.0
60%
1 Rating
5.6
56%
7 Ratings

Email marketing

6.0
60%
1 Rating
N/A
0 Ratings

CRM Project Management

6.7

Contactability

67%
6.6

HoneyBook

66%
Contactability ranks higher in 2/3 features

Task management

6.0
60%
1 Rating
5.6
56%
9 Ratings

Billing and invoicing management

7.0
70%
1 Rating
8.0
80%
8 Ratings

Reporting

7.0
70%
1 Rating
6.3
63%
8 Ratings

CRM Reporting & Analytics

6.3

Contactability

63%
5.3

HoneyBook

53%
Contactability ranks higher in 3/3 features

Forecasting

6.0
60%
1 Rating
N/A
0 Ratings

Pipeline visualization

7.0
70%
1 Rating
N/A
0 Ratings

Customizable reports

6.0
60%
1 Rating
5.3
53%
6 Ratings

Customization

7.0

Contactability

70%
6.8

HoneyBook

68%
Contactability ranks higher in 2/3 features

Custom fields

7.0
70%
1 Rating
7.6
76%
8 Ratings

Custom objects

8.0
80%
1 Rating
6.1
61%
8 Ratings

Scripting environment

6.0
60%
1 Rating
N/A
0 Ratings

Security

6.5

Contactability

65%
5.9

HoneyBook

59%
Contactability ranks higher in 2/2 features

Single sign-on capability

7.0
70%
1 Rating
6.4
64%
6 Ratings

Role-based user permissions

6.0
60%
1 Rating
5.4
54%
7 Ratings

Social CRM

7.0

Contactability

70%

HoneyBook

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Social data

6.0
60%
1 Rating
N/A
0 Ratings

Social engagement

8.0
80%
1 Rating
N/A
0 Ratings

Integrations with 3rd-party Software

7.0

Contactability

70%

HoneyBook

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Marketing automation

6.0
60%
1 Rating
N/A
0 Ratings

Compensation management

8.0
80%
1 Rating
N/A
0 Ratings

Platform

6.0

Contactability

60%
7.2

HoneyBook

72%
HoneyBook ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
7.2
72%
8 Ratings

Attribute Ratings

  • HoneyBook is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
8.2

HoneyBook

82%
9 Ratings

Likelihood to Renew

Contactability

N/A
0 Ratings
9.0

HoneyBook

90%
1 Rating

Usability

Contactability

N/A
0 Ratings
7.6

HoneyBook

76%
7 Ratings

Support Rating

Contactability

N/A
0 Ratings
7.8

HoneyBook

78%
7 Ratings

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

HoneyBook

I would recommend Honeybook to other coaches, consultants, and small business owners. It may not be appropriate for a large team's use, but works for the size of organization I currently own and manage. It also integrates with QuickBooks and makes financial data management fairly seamless.
Tiffany Waddell Tate | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

HoneyBook

  • HoneyBook offers incredible resources to train users how to best use their system. It's informative and eye-opening to watch one of their training sessions.
  • I love how easy HoneyBook makes it to create highly professional materials that are beautiful. Its brochures and selling materials are stellar and I'm able to streamline the process without feeling like I actually have to sell my capabilities.
  • I'm thrilled with the billing system and how simple it is to automate. I love that I can see how my customers have engaged with the bills.
  • The app helps me feel connected to my leads and data while I'm away from my computer.
Melody Alexander | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

HoneyBook

  • The online scheduling tool does not work with different time zones very well. It doesn't automatically adjust to my clients' timezones and it doesn't even have many international time zones as an option! I had 3 clients in a row schedule meetings at the wrong time when I first started using HoneyBook's scheduler. I had to switch to Calendly because HoneyBook's scheduling tool was causing me to lose business.
  • The transaction fees for instant deposits are expensive.
  • [I believe} many of the features on HoneyBook are half-baked. It's marketed as an all-in-one business management platform, but I'm still using Calendly, Google Drive, Typeform, Clockify, and ClickUp because HoneyBook's equivalent features aren't as sophisticated or as easy to use.
  • The notes section for client projects does not have much space or allow for any custom formatting such as hyperlinks, bold text, highlighted text, etc. Tools such as Teamwork, Pipedrive, Asana, and ClickUp do a much better job at displaying this type of information.
Alyssa Parr | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

Contactability Editions & Modules

Additional Pricing Details

HoneyBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$390 Year

HoneyBook Editions & Modules

Edition
Unlimited Plan - Annual$3901
$1 Promo$1 Per Month2
Unlimited Plan - Monthly$393
  1. Year
  2. 6 Months Promo Code = ONLY1
  3. Month
Additional Pricing Details
For the first 6 months, get HoneyBook for $1 per month with code ONLY1!

Likelihood to Renew

Contactability

No score
No answers yet
No answers on this topic

HoneyBook

HoneyBook 9.0
Based on 1 answer
Since I do not use ALL the functionality in HoneyBook, I have wondered if the plan I am on is too much. That is why I rated a 9 rather than 10. I have definitely considered downgrading but not leaving HoneyBook.
Anonymous | TrustRadius Reviewer

Usability

Contactability

No score
No answers yet
No answers on this topic

HoneyBook

HoneyBook 7.6
Based on 7 answers
This is now a copy-paste response since this platform is asking me to answer every single question. It is such a negative experience with Honeybook that they even upset me while I'm trying to warn others of all the horrible pitfalls in working with the platform.
Anonymous | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

HoneyBook

HoneyBook 7.8
Based on 7 answers
They have ALWAYS been amazing when I needed any type of service or help. Their concierge service is also amazing vs other services I have used in the past. I have confidence when I ask for help - both through Chat or even on their Facebook group that I will get an answer quickly.
Dana Sacco | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

HoneyBook

We switched to HubSpot after a few years of the company using HoneyBook. We switched to HubSpot because we needed more features that would allow us to automate our processes and pull better data on our clients, their vendors, and our overall client process. I appreciated that HoneyBook was its own booking/payment system, that it was easy to use and set up, but ultimately that was not enough to keep us in the platform.
Anonymous | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

HoneyBook

  • Workflow/task management has increased our bookings and saved lost opportunities by 25%.
  • Customization of brochures and contracts allows us to fully represent our brand through the sales process.
Kristin Cole | TrustRadius Reviewer

Screenshots

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