What users are saying about
3 Ratings
1 Ratings
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Score 7 out of 100
3 Ratings
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Score 5 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Oncontact
5.2
Customer data management / contact management
Contactability
6.0
Oncontact
5.0
Workflow management
Contactability
7.0
Oncontact
4.5
Territory management
Contactability
7.0
Oncontact
5.0
Opportunity management
Contactability
7.0
Oncontact
5.5
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Oncontact
9.0
Contract management
Contactability
5.0
Oncontact
4.0
Quote & order management
Contactability
6.0
Oncontact
4.0
Interaction tracking
Contactability
7.0
Oncontact
4.5
Channel / partner relationship management
Contactability
6.0
Oncontact
5.0

Customer Service & Support

Contactability
4.3
Oncontact
3.7
Case management
Contactability
4.0
Oncontact
5.5
Call center management
Contactability
5.0
Oncontact
4.5
Help desk management
Contactability
4.0
Oncontact
1.0

Marketing Automation

Contactability
6.0
Oncontact
8.5
Lead management
Contactability
6.0
Oncontact
8.0
Email marketing
Contactability
6.0
Oncontact
9.0

CRM Project Management

Contactability
6.7
Oncontact
9.0
Task management
Contactability
6.0
Oncontact
9.0
Billing and invoicing management
Contactability
7.0
Oncontact
Reporting
Contactability
7.0
Oncontact
9.0

CRM Reporting & Analytics

Contactability
6.3
Oncontact
8.7
Forecasting
Contactability
6.0
Oncontact
9.0
Pipeline visualization
Contactability
7.0
Oncontact
8.0
Customizable reports
Contactability
6.0
Oncontact
9.0

Customization

Contactability
7.0
Oncontact
5.0
Custom fields
Contactability
7.0
Oncontact
4.5
Custom objects
Contactability
8.0
Oncontact
4.5
Scripting environment
Contactability
6.0
Oncontact
4.0
API for custom integration
Contactability
Oncontact
7.0

Security

Contactability
6.5
Oncontact
10.0
Single sign-on capability
Contactability
7.0
Oncontact
10.0
Role-based user permissions
Contactability
6.0
Oncontact
10.0

Social CRM

Contactability
7.0
Oncontact
7.0
Social data
Contactability
6.0
Oncontact
7.0
Social engagement
Contactability
8.0
Oncontact
7.0

Integrations with 3rd-party Software

Contactability
7.0
Oncontact
7.0
Marketing automation
Contactability
6.0
Oncontact
7.0
Compensation management
Contactability
8.0
Oncontact

Platform

Contactability
6.0
Oncontact
8.0
Mobile access
Contactability
6.0
Oncontact
8.0

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

Contactability

No score
No answers yet
No answers on this topic

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Contactability
7.0
Oncontact
5.0

Likelihood to Renew

Contactability
Oncontact
10.0

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