What users are saying about
3 Ratings
1 Rating
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Score 7 out of 100
3 Ratings
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Score 4.9 out of 100

Feature Set Ratings

  • Contactability ranks higher in 3 feature sets: Sales Force Automation, Customer Service & Support, Customization
  • Oncontact ranks higher in 5 feature sets: Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Security, Platform
  • Contactability and Oncontact are tied in 2 feature sets: Social CRM, Integrations with 3rd-party Software

Sales Force Automation

6.3

Contactability

63%
5.0

Oncontact

50%
Contactability ranks higher in 8/9 features

Customer data management / contact management

6.0
60%
1 Rating
4.9
49%
2 Ratings

Workflow management

7.0
70%
1 Rating
4.4
44%
2 Ratings

Territory management

7.0
70%
1 Rating
4.9
49%
2 Ratings

Opportunity management

7.0
70%
1 Rating
5.3
53%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
9.0
90%
1 Rating

Contract management

5.0
50%
1 Rating
3.9
39%
2 Ratings

Quote & order management

6.0
60%
1 Rating
3.9
39%
2 Ratings

Interaction tracking

7.0
70%
1 Rating
4.4
44%
2 Ratings

Channel / partner relationship management

6.0
60%
1 Rating
4.9
49%
2 Ratings

Customer Service & Support

4.3

Contactability

43%
3.6

Oncontact

36%
Contactability ranks higher in 2/3 features

Case management

4.0
40%
1 Rating
5.3
53%
2 Ratings

Call center management

5.0
50%
1 Rating
4.4
44%
2 Ratings

Help desk management

4.0
40%
1 Rating
1.0
10%
1 Rating

Marketing Automation

6.0

Contactability

60%
8.5

Oncontact

85%
Oncontact ranks higher in 2/2 features

Lead management

6.0
60%
1 Rating
8.0
80%
1 Rating

Email marketing

6.0
60%
1 Rating
9.0
90%
1 Rating

CRM Project Management

6.7

Contactability

67%
9.0

Oncontact

90%
Oncontact ranks higher in 2/3 features

Task management

6.0
60%
1 Rating
9.0
90%
1 Rating

Billing and invoicing management

7.0
70%
1 Rating
N/A
0 Ratings

Reporting

7.0
70%
1 Rating
9.0
90%
1 Rating

CRM Reporting & Analytics

6.3

Contactability

63%
8.7

Oncontact

87%
Oncontact ranks higher in 3/3 features

Forecasting

6.0
60%
1 Rating
9.0
90%
1 Rating

Pipeline visualization

7.0
70%
1 Rating
8.0
80%
1 Rating

Customizable reports

6.0
60%
1 Rating
9.0
90%
1 Rating

Customization

7.0

Contactability

70%
4.9

Oncontact

49%
Contactability ranks higher in 3/4 features

Custom fields

7.0
70%
1 Rating
4.4
44%
2 Ratings

Custom objects

8.0
80%
1 Rating
4.4
44%
2 Ratings

Scripting environment

6.0
60%
1 Rating
3.9
39%
2 Ratings

API for custom integration

N/A
0 Ratings
7.0
70%
1 Rating

Security

6.5

Contactability

65%
10.0

Oncontact

100%
Oncontact ranks higher in 2/2 features

Single sign-on capability

7.0
70%
1 Rating
10.0
100%
1 Rating

Role-based user permissions

6.0
60%
1 Rating
10.0
100%
1 Rating

Social CRM

7.0

Contactability

70%
7.0

Oncontact

70%
Contactability ranks higher in 1/2 features

Social data

6.0
60%
1 Rating
7.0
70%
1 Rating

Social engagement

8.0
80%
1 Rating
7.0
70%
1 Rating

Integrations with 3rd-party Software

7.0

Contactability

70%
7.0

Oncontact

70%
Contactability ranks higher in 1/2 features

Marketing automation

6.0
60%
1 Rating
7.0
70%
1 Rating

Compensation management

8.0
80%
1 Rating
N/A
0 Ratings

Platform

6.0

Contactability

60%
8.0

Oncontact

80%
Oncontact ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
8.0
80%
1 Rating

Attribute Ratings

  • Contactability is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
4.9

Oncontact

49%
2 Ratings

Likelihood to Renew

Contactability

N/A
0 Ratings
10.0

Oncontact

100%
1 Rating

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Likelihood to Renew

Contactability

No score
No answers yet
No answers on this topic

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

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