Contactability vs Oncontact

Likelihood to Recommend

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

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Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.

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Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

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Feature Rating Comparison

Contactability

Oncontact

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Contactability

Oncontact

Case management

Call center management

Help desk management

Contactability

Oncontact

Lead management

Email marketing

Contactability

Marketing automation

Compensation management

Contactability

Oncontact

Mobile access

Pros

The software reporting system is really clean and works well and they are good at sending you leads.
Their customer service is also willing to work with you and they really tried to help me improve our ROI.
Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

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Company Name
Contacts

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Deb Crosby

Human Resources Assistant

KordaMechanical Or Industrial Engineering, 51-200 employees

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Cons

Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
The software training videos were confusing to non technical users.
We encountered bugs with the use of Windows 10. Some of the futures were bugged.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

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Customization could be easier. Just about anything is possible, but the learning curve is steep.
More focus on mass loading

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Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Oncontact 10.0

Based on 1 answer

The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.

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Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

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Alternatives Considered

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

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Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.

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Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

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Return on Investment

We got our people to become more open minded in trying new software and exploring options for automation.
Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
Once used correctly, we did have a large increase in the number of new clients that our office handled.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

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Don't know, I only use occasionally

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Deb Crosby

Human Resources Assistant

KordaMechanical Or Industrial Engineering, 51-200 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Oncontact

Likelihood to Recommend

Contactability

Oncontact

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

Contactability

Oncontact

Cons

Contactability

Oncontact

Likelihood to Renew

Contactability

Oncontact

Alternatives Considered

Contactability

Oncontact

Return on Investment

Contactability

Oncontact

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

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