What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 4.9 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- Contactability ranks higher in 3 feature sets: Sales Force Automation, Customer Service & Support, Customization
- Oncontact ranks higher in 5 feature sets: Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Security, Platform
- Contactability and Oncontact are tied in 2 feature sets: Social CRM, Integrations with 3rd-party Software
Sales Force Automation

6.3
Contactability
63%

5.0
Oncontact
50%
Contactability ranks higher in 8/9 features
Contactability ranks higher in 8/9 features
Customer data management / contact management

6.0
60%
1 Rating

4.9
49%
2 Ratings
Workflow management

7.0
70%
1 Rating

4.4
44%
2 Ratings
Territory management

7.0
70%
1 Rating

4.9
49%
2 Ratings
Opportunity management

7.0
70%
1 Rating

5.3
53%
2 Ratings
Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating

9.0
90%
1 Rating
Contract management

5.0
50%
1 Rating

3.9
39%
2 Ratings
Quote & order management

6.0
60%
1 Rating

3.9
39%
2 Ratings
Interaction tracking

7.0
70%
1 Rating

4.4
44%
2 Ratings
Channel / partner relationship management

6.0
60%
1 Rating

4.9
49%
2 Ratings
Customer Service & Support

4.3
Contactability
43%

3.6
Oncontact
36%
Contactability ranks higher in 2/3 features
Contactability ranks higher in 2/3 features
Case management

4.0
40%
1 Rating

5.3
53%
2 Ratings
Call center management

5.0
50%
1 Rating

4.4
44%
2 Ratings
Help desk management

4.0
40%
1 Rating

1.0
10%
1 Rating
Marketing Automation

6.0
Contactability
60%

8.5
Oncontact
85%
Oncontact ranks higher in 2/2 features
Oncontact ranks higher in 2/2 features
Lead management

6.0
60%
1 Rating

8.0
80%
1 Rating
Email marketing

6.0
60%
1 Rating

9.0
90%
1 Rating
CRM Project Management

6.7
Contactability
67%

9.0
Oncontact
90%
Oncontact ranks higher in 2/3 features
Oncontact ranks higher in 2/3 features
Task management

6.0
60%
1 Rating

9.0
90%
1 Rating
Billing and invoicing management

7.0
70%
1 Rating

N/A
0 Ratings
Reporting

7.0
70%
1 Rating

9.0
90%
1 Rating
CRM Reporting & Analytics

6.3
Contactability
63%

8.7
Oncontact
87%
Oncontact ranks higher in 3/3 features
Oncontact ranks higher in 3/3 features
Forecasting

6.0
60%
1 Rating

9.0
90%
1 Rating
Pipeline visualization

7.0
70%
1 Rating

8.0
80%
1 Rating
Customizable reports

6.0
60%
1 Rating

9.0
90%
1 Rating
Customization

7.0
Contactability
70%

4.9
Oncontact
49%
Contactability ranks higher in 3/4 features
Contactability ranks higher in 3/4 features
Custom fields

7.0
70%
1 Rating

4.4
44%
2 Ratings
Custom objects

8.0
80%
1 Rating

4.4
44%
2 Ratings
Scripting environment

6.0
60%
1 Rating

3.9
39%
2 Ratings
API for custom integration

N/A
0 Ratings

7.0
70%
1 Rating
Security

6.5
Contactability
65%

10.0
Oncontact
100%
Oncontact ranks higher in 2/2 features
Oncontact ranks higher in 2/2 features
Single sign-on capability

7.0
70%
1 Rating

10.0
100%
1 Rating
Role-based user permissions

6.0
60%
1 Rating

10.0
100%
1 Rating
Social CRM

7.0
Contactability
70%

7.0
Oncontact
70%
Contactability ranks higher in 1/2 features
Contactability ranks higher in 1/2 features
Social data

6.0
60%
1 Rating

7.0
70%
1 Rating
Social engagement

8.0
80%
1 Rating

7.0
70%
1 Rating
Integrations with 3rd-party Software

7.0
Contactability
70%

7.0
Oncontact
70%
Contactability ranks higher in 1/2 features
Contactability ranks higher in 1/2 features
Marketing automation

6.0
60%
1 Rating

7.0
70%
1 Rating
Compensation management

8.0
80%
1 Rating

N/A
0 Ratings
Platform

6.0
Contactability
60%

8.0
Oncontact
80%
Oncontact ranks higher in 1/1 features
Oncontact ranks higher in 1/1 features
Mobile access

6.0
60%
1 Rating

8.0
80%
1 Rating
Attribute Ratings
- Contactability is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.0
Contactability
70%
1 Rating

4.9
Oncontact
49%
2 Ratings
Likelihood to Renew

Contactability
N/A
0 Ratings

10.0
Oncontact
100%
1 Rating
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesOncontact
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Business Systems Manager
Quick CableMachinery, 51-200 employees
Pros
Contactability
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesOncontact
- Company Name
- Contacts
Human Resources Assistant
KordaMechanical Or Industrial Engineering, 51-200 employees
Cons
Contactability
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesOncontact
- Customization could be easier. Just about anything is possible, but the learning curve is steep.
- More focus on mass loading
Business Systems Manager
Quick CableMachinery, 51-200 employees
Pricing Details
Contactability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$149 per month
Oncontact
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Likelihood to Renew
Contactability
No score
No answers yet
No answers on this topic
Oncontact
Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Business Systems Manager
Quick CableMachinery, 51-200 employees
Alternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesOncontact
- Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
- We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Business Systems Manager
Quick CableMachinery, 51-200 employees
Return on Investment
Contactability
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesOncontact
- Don't know, I only use occasionally
Human Resources Assistant
KordaMechanical Or Industrial Engineering, 51-200 employees