What users are saying about
1 Ratings
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Score 7 out of 100
8 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Technolutions Slate

I am not an end-user but use Slate as an "outsider" since I'm in IT. I use it to verify data coming to and from our SIS PeopleSoft Campus Solutions. That being said, I think it is robust and easy for most to use. It is clearly seen as the "Best in Breed" for CRM/Recruiting/Admissions systems. I am a firm believer in going with such systems. There are strength and power in numbers. Technolutions is rather nimble and responsive with updates and addressing needs.
Michele Thibodeau | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Technolutions Slate
7.5
Customer data management / contact management
Contactability
6.0
Technolutions Slate
6.6
Workflow management
Contactability
7.0
Technolutions Slate
7.4
Territory management
Contactability
7.0
Technolutions Slate
9.9
Opportunity management
Contactability
7.0
Technolutions Slate
5.7
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Technolutions Slate
7.0
Contract management
Contactability
5.0
Technolutions Slate
10.0
Quote & order management
Contactability
6.0
Technolutions Slate
Interaction tracking
Contactability
7.0
Technolutions Slate
5.9
Channel / partner relationship management
Contactability
6.0
Technolutions Slate
7.4

Customer Service & Support

Contactability
4.3
Technolutions Slate
6.4
Case management
Contactability
4.0
Technolutions Slate
6.5
Call center management
Contactability
5.0
Technolutions Slate
6.3
Help desk management
Contactability
4.0
Technolutions Slate
6.3

Marketing Automation

Contactability
6.0
Technolutions Slate
7.4
Lead management
Contactability
6.0
Technolutions Slate
7.4
Email marketing
Contactability
6.0
Technolutions Slate
7.4

CRM Project Management

Contactability
6.7
Technolutions Slate
6.0
Task management
Contactability
6.0
Technolutions Slate
6.2
Billing and invoicing management
Contactability
7.0
Technolutions Slate
6.1
Reporting
Contactability
7.0
Technolutions Slate
5.9

CRM Reporting & Analytics

Contactability
6.3
Technolutions Slate
7.8
Forecasting
Contactability
6.0
Technolutions Slate
7.9
Pipeline visualization
Contactability
7.0
Technolutions Slate
7.6
Customizable reports
Contactability
6.0
Technolutions Slate
7.8

Customization

Contactability
7.0
Technolutions Slate
7.4
Custom fields
Contactability
7.0
Technolutions Slate
8.3
Custom objects
Contactability
8.0
Technolutions Slate
8.3
Scripting environment
Contactability
6.0
Technolutions Slate
6.1
API for custom integration
Contactability
Technolutions Slate
7.0

Security

Contactability
6.5
Technolutions Slate
5.4
Single sign-on capability
Contactability
7.0
Technolutions Slate
2.5
Role-based user permissions
Contactability
6.0
Technolutions Slate
8.3

Social CRM

Contactability
7.0
Technolutions Slate
7.9
Social data
Contactability
6.0
Technolutions Slate
7.7
Social engagement
Contactability
8.0
Technolutions Slate
8.2

Integrations with 3rd-party Software

Contactability
7.0
Technolutions Slate
8.3
Marketing automation
Contactability
6.0
Technolutions Slate
6.5
Compensation management
Contactability
8.0
Technolutions Slate
10.0

Platform

Contactability
6.0
Technolutions Slate
7.6
Mobile access
Contactability
6.0
Technolutions Slate
7.6

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Technolutions Slate

  • Allows user to maintain good track of communication that one is having with the customer.
  • Allows the creation of specific queries that we can use to reach students in a more unique way,
  • It is extremely user-friendly!
Anonymous | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Technolutions Slate

  • Probably just the aesthetics of layout.
  • The layout and user friendliness of the mobile app.
  • As much as I love their organic marketing strategy, I would love marketing material to share with other schools while I'm on the road. [Youtube demo, clean social media channels, etc]
Iliana Hernandez | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Technolutions Slate

We used Ellucian recruit that is based on Microsoft Dynamics, I must say that Slate is much simpler to use and navigate for everyday user. While Dynamics is very powerful and robust tool it is really hard to navigate and keep track of campaigns and prospects. Slate is simplified version of dynamics and better suited for users who are in higher ed, while dynamics is more for "sales" in enterprise world. Education world is different.
Anonymous | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Technolutions Slate

  • Slate has allowed our Admissions Department to use more forecasting tools to plan their strategies.
Michele Thibodeau | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Technolutions Slate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Contactability
7.0
Technolutions Slate
8.0

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