CONTENTdm vs Widen

• Constant URLs
• User interface is good
• Run by OCLC, not likely to disappear

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• Once the structure is planned and implemented, metadata functionality allows for robust search and filtering
• Asset organization options facilitate more than one way for users to find what they need. Once any complexity in planning and configuration is complete, with clear guidance the user experience is simplistic enough to increase chances of engagement and adoption
• Customer Success Managers, Live Chat Support, and Widen Connect all combine to provide a real wealth of material to lean on while in the early stages of planning your Collective, and refining for continuous improvement once things are live

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• As a digital asset management system, one would expect the capability of managing preservation, which CONTENTdm lacks.
• Lack of batch updating and other advanced metadata management capabilities.
• The usage statistics does not work, and the company is not planning to fix it, at least based the interaction with tech support staff. Customers were referred to use Google Analytics.

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• Workflow has its limits and could easily become easier to manage deliverables/set up workflows for asset creation and approval.
• Steps in the DAM that work for other customers often times add time/clicks/steps for us in how we use it.
• The updates that affect me and how I use Widen seem to be few and far between.
• While I'm one customer, I don't feel that my feedback makes a difference. I'm not upset, but I enjoy providing feedback to my reps and would love to see it have a positive effect on updates. Again, I'm one voice among many, so I'm not upset by this.

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• It helped us to get started with our digital collections projects at a relatively low cost.
• As our needs grew, it became apparent that we needed something more powerful, and that provides better workflows and better statistics and is able to handle the whole life cycle of digitation projects.

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• Whenever we have a new product launch, we are able to have all the assets ready to go but protected as confidential. Once we have the product finalized and publicly announced we can batch rename all the files and release the images within an hour.
• Previously this took a team of 3 people all day to perform the same function 1 person does in 1 hour.
• With the DAM accessible by both product and marketing teams, we are all to ensure the latest images are always available for team members.
• Team members report saving countless hours searching for images.

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