What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 2 reviews and ratings
71 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 6.8 out of 100
Based on 71 reviews and ratings
Likelihood to Recommend
Contivio.com
It's best suited for call centers, not for sales teams.
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
Tenfold
If there are situations where a customer is hard to reach, Tenfold allows easy pushing forward of reminders.In a high volume call system, it provides the ability to focus on your productivity and let Tenfold worry about the call logging, scheduling, and general call management on a day by day basis.
Business Account Manager
WayfairInternet, 5001-10,000 employees
Feature Rating Comparison
Contact Center Software
Contivio.com
8.0
Tenfold
—
Call forwarding
Contivio.com
6.0
Tenfold
—
Click-to-call (CTC)
Contivio.com
9.0
Tenfold
—
Warm transfer
Contivio.com
9.0
Tenfold
—
Call tracking
Contivio.com
8.0
Tenfold
—
CRM software integration
Contivio.com
8.0
Tenfold
—
Pros
Contivio.com
- It's great for call center setups
- It's nice to have the ability to use the desk phone or a soft phone
- It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
Tenfold
- Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
- Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
- The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.
Business Account Manager
WayfairInternet, 5001-10,000 employees
Cons
Contivio.com
- No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
- No web portal for easily adjusting call forwarding or status
- Requires signing in and out every day because it will log out randomly.
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
Tenfold
- There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
- It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
- There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
Senior Technologist
OneStrandPublishing, 51-200 employees
Alternatives Considered
Contivio.com
Jive is behind the times in terms of user interface and functionality.
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
Tenfold
In fairness, this product was rolled out to our entire team, and therefore I have not used other (similar) call tracking software. That said, I have been very pleased with all of the features it does offer, and would be reluctant to change products based on the successes in productivity we've experienced with Tenfold. If anything, we would hope to continue to see improvements in this product, rather than switching to something else

Verified User
Consultant in Sales
Construction Company, 11-50 employeesReturn on Investment
Contivio.com
- Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
- It's provided a uniform system for our entire company
- It isn't very user friendly, so the transition to Contivio was very rough
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
Tenfold
- It definitely has helped keep me organized to best help my customers and get them to make purchases because I already know what is going on when they call.
- I am sure that I have been able to sell more than the cost of what Tenfold is for me so that is great!
- It is a great tool to keep track of customers needs and then you can flip that into taking care of the customer and getting the sale.
Business Account Manager
WayfairInternet, 5001-10,000 employees
Screenshots
Contivio.com
—Pricing Details
Contivio.com
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Tenfold
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional