Contivio.com vs Tenfold

• It's great for call center setups
• It's nice to have the ability to use the desk phone or a soft phone
• It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.

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• Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
• Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
• The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.

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• No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
• No web portal for easily adjusting call forwarding or status
• Requires signing in and out every day because it will log out randomly.

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• There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
• It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
• There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.

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• Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
• It's provided a uniform system for our entire company
• It isn't very user friendly, so the transition to Contivio was very rough

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• It definitely has helped keep me organized to best help my customers and get them to make purchases because I already know what is going on when they call.
• I am sure that I have been able to sell more than the cost of what Tenfold is for me so that is great!
• It is a great tool to keep track of customers needs and then you can flip that into taking care of the customer and getting the sale.

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