What users are saying about
91 Ratings
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Score 8.1 out of 100
9 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Control-M

For our purposes, it is well suited. The learning curve for new users to develop a basic level of competence is relatively easy to accomplish. While the vendor has introduced many nice features since we started using the product (BIM and Forecast to name two that I would like to see our users take more advantage of), the basic product has remained readily accessible for users.
Anonymous | TrustRadius Reviewer

HelpSystems Automate Desktop

It's great for repetitive or regularly scheduled activities like reports or file transfers. However, it's not so good for on-demand activities. It doesn't support task shortcuts to run specific tasks. If it did it would be perfect.
Kwame H. Baptiste | TrustRadius Reviewer

Feature Rating Comparison

Workload Automation

Control-M
7.5
HelpSystems Automate Desktop
Multi-platform scheduling
Control-M
9.0
HelpSystems Automate Desktop
Central monitoring
Control-M
8.4
HelpSystems Automate Desktop
Logging
Control-M
6.6
HelpSystems Automate Desktop
Alerts and notifications
Control-M
8.1
HelpSystems Automate Desktop
Analysis and visualization
Control-M
7.5
HelpSystems Automate Desktop
Application integration
Control-M
5.4
HelpSystems Automate Desktop

Pros

Control-M

  • Control-M Advanced File Transfer is a very useful add-on, allowing for a wide variety of file transfers to be configured "out of the box" and then used as part of the standard batch flow. This module is not included in the base price but is available at a relatively small additional cost.
  • Using Control-M's GUI (the Enterprise Manager) allows for efficient management of the enterprise and can tie up a lot of "loose ends". Often the first point of tracking problems is to check with the Control-M guys!
  • BMC is definitely moving the product forward, the new module "Application Integrator" is very helpful in building and deploying your own bespoke Control-M jobs and allows for closer and more secure integration.
  • Although Control-M does open up the enterprise in an operational sense, the security settings (should you choose to implement them) are robust.
Mark Francome | TrustRadius Reviewer

HelpSystems Automate Desktop

  • FTP jobs. Flexible scheduling and file watching options (send a file when added to a folder). Also flexible file naming capabilities - when a vendor wants a file with a different format (or vice-versa) Also the new encryption steps are handy.
  • File watching capabilities - If you have files that have to be somewhere by a certain time this is very handy. You can pair this with Automate's email capability (easy to use).
  • File Copying - If you have a lot of files that have to be sent on a schedule this is the way to go. You can also filter by date so only recent files are copied.
  • File Purging - like copying you can use date filters to purge old files - no more clogged folders!
  • Conditional statement functionality - If/Then, Loops, etc. Easy to use and makes the tasks MUCH more useful.
David Croney | TrustRadius Reviewer

Cons

Control-M

  • Single Major Action per job: this statement needs to be clarified. There are ways to do more than one action per job, and there are pre and post job commands available in most templates. Also some templates like FTP can have many instructions built in, like deleting source files after transfer (these are part of the positives). But basically you can only do one major action, like call one web service, or call one stored procedure per job. I believe this limitation is due to their licensing model, to ensure you will run as many jobs as possible.
  • The only other negative is a necessary corollary of a having a powerful product. The learning curve is not simple due to the power of the product. I would recommend dedicate training for the primary operators and users of the product.
Eugene LaRoche | TrustRadius Reviewer

HelpSystems Automate Desktop

  • Calendars
  • Tasks scheduling
Farjad Habib | TrustRadius Reviewer

Likelihood to Renew

Control-M

Control-M 8.6
Based on 4 answers
It is a great product plain and simple. We've had Control-M for 20+ years and the support that BMC Software provides is really second to none. There is always a situation that someone can think of where I have to say, "No we can't do that", however I'm confident that we've been able to meet and most of the time exceed our end user expectations with what the product can offer them.
Zach Warren | TrustRadius Reviewer

HelpSystems Automate Desktop

No score
No answers yet
No answers on this topic

Usability

Control-M

Control-M 8.1
Based on 5 answers
Control-M's overall usability is very good because it is simple to use. Control-M SelfService is an easy tool to give to some of the users who want to use a web interface. The training curve for most users is very short and most of the functions are very simple to figure out.
Anonymous | TrustRadius Reviewer

HelpSystems Automate Desktop

HelpSystems Automate Desktop 10.0
Based on 1 answer
It's just very easy to use, extremely versatile, and very reliable. It's hard to find use cases where it won't work.
Kwame H. Baptiste | TrustRadius Reviewer

Support Rating

Control-M

Control-M 8.0
Based on 7 answers
Although the product is very stable there have been a few incidents when I needed support. I have worked with technicians from all around the globe because of the rolling support. This gives me the quickest support when I need it most in those early hours of the morning. The technicians I have worked with have been very knowledgeable and if necessary got help when needed.
Anonymous | TrustRadius Reviewer

HelpSystems Automate Desktop

HelpSystems Automate Desktop 10.0
Based on 1 answer
Support is very helpful and responsive, although using the tool is very user-friendly, so I hardly use the service.
Kwame H. Baptiste | TrustRadius Reviewer

Implementation Rating

Control-M

Control-M 7.9
Based on 3 answers
Plan ahead, communicate to stakeholders, involve stakeholders, do a thorough test drive and have a contingency plan.
Shiv Shivakumar | TrustRadius Reviewer

HelpSystems Automate Desktop

No score
No answers yet
No answers on this topic

Alternatives Considered

Control-M

I have been using this product for so long and it works so well we have not had the need to evaluate other job schedulers. I have occasionally looked to see what was out there but I have seen anything so far that would require me to go so far as to evaluate the products.
Dave Campbell | TrustRadius Reviewer

HelpSystems Automate Desktop

Farjad Habib | TrustRadius Reviewer

Return on Investment

Control-M

  • Troubleshooting has improved with multiple groups as they are easily able to determine if data loss/job failure is the reason for a data issue.
  • Conversion took significantly longer than was originally estimated by BMC so we had to run two platforms for almost 9 months. This definitely slowed down efficiency as many users did not know which tool to utilize for data load trouble shooting for close to a year.
  • Being able to communicate with users across the globe in a universal language and time reference has vastly decreased data issues and greatly improved proficiency in getting new jobs implemented quickly and without problems.
Erin Withers | TrustRadius Reviewer

HelpSystems Automate Desktop

  • Positive: Reliability on FTP jobs - really important on bank files.
  • Negative - annual support a little pricey - but not unusual for this level of software.
  • Positive: Does not require a dedicated administrator, especially after the jobs are created and tested. I perform other job duties and this rarely interferes with them.
  • Positive - Since it is easy to learn and use it makes it easy to have a back up administrator
David Croney | TrustRadius Reviewer

Screenshots

Control-M

Pricing Details

Control-M

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

HelpSystems Automate Desktop

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Control-M
8.0
HelpSystems Automate Desktop
10.0

Likelihood to Renew

Control-M
8.6
HelpSystems Automate Desktop

Usability

Control-M
8.1
HelpSystems Automate Desktop
10.0

Support Rating

Control-M
8.0
HelpSystems Automate Desktop
10.0

Implementation Rating

Control-M
7.9
HelpSystems Automate Desktop

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