What users are saying about

ConvergeHub vs Dimelo

ConvergeHub
2 Ratings
Dimelo
3 Ratings

ConvergeHub

2 Ratings
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Score 8 out of 100

Based on 2 reviews and ratings

Dimelo

3 Ratings
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Score 9.9 out of 100

Based on 3 reviews and ratings

Feature Set Ratings

  • ConvergeHub ranks higher in 5 feature sets: Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Platform, Security
  • Dimelo ranks higher in 3 feature sets: Sales Force Automation, Customer Service & Support, Customization

Sales Force Automation

8.3

ConvergeHub

83%
8.9

Dimelo

89%
Dimelo ranks higher in 9/9 features
Dimelo ranks higher in 9/9 features

Customer data management / contact management

9.0
90%
1 Rating
9.0
90%
1 Rating

Workflow management

9.0
90%
1 Rating
9.0
90%
1 Rating

Territory management

8.0
80%
1 Rating
9.0
90%
1 Rating

Opportunity management

9.0
90%
1 Rating
9.0
90%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
1 Rating
9.0
90%
1 Rating

Contract management

8.0
80%
1 Rating
9.0
90%
1 Rating

Quote & order management

9.0
90%
1 Rating
9.0
90%
1 Rating

Interaction tracking

8.0
80%
1 Rating
9.0
90%
1 Rating

Channel / partner relationship management

8.0
80%
1 Rating
8.0
80%
1 Rating

Customer Service & Support

7.0

ConvergeHub

70%
8.0

Dimelo

80%
Dimelo ranks higher in 3/3 features
Dimelo ranks higher in 3/3 features

Case management

7.0
70%
1 Rating
8.0
80%
2 Ratings

Call center management

N/A
0 Ratings
8.0
80%
2 Ratings

Help desk management

N/A
0 Ratings
8.0
80%
1 Rating

Marketing Automation

9.0

ConvergeHub

90%
8.0

Dimelo

80%
ConvergeHub ranks higher in 2/2 features
ConvergeHub ranks higher in 2/2 features

Lead management

9.0
90%
1 Rating
7.0
70%
2 Ratings

Email marketing

9.0
90%
1 Rating
9.0
90%
1 Rating

CRM Project Management

9.0

ConvergeHub

90%
8.0

Dimelo

80%
ConvergeHub ranks higher in 3/3 features
ConvergeHub ranks higher in 3/3 features

Task management

9.0
90%
1 Rating
7.0
70%
2 Ratings

Billing and invoicing management

9.0
90%
1 Rating
8.0
80%
1 Rating

Reporting

9.0
90%
1 Rating
9.0
90%
2 Ratings

CRM Reporting & Analytics

8.0

ConvergeHub

80%
7.3

Dimelo

73%
Dimelo ranks higher in 3/3 features
Dimelo ranks higher in 3/3 features

Pipeline visualization

8.0
80%
1 Rating
8.0
80%
1 Rating

Customizable reports

8.0
80%
1 Rating
8.0
80%
2 Ratings

Forecasting

N/A
0 Ratings
6.0
60%
2 Ratings

Customization

7.5

ConvergeHub

75%
8.5

Dimelo

85%
Dimelo ranks higher in 3/4 features
Dimelo ranks higher in 3/4 features

Custom fields

8.0
80%
1 Rating
7.0
70%
2 Ratings

API for custom integration

7.0
70%
1 Rating
9.0
90%
1 Rating

Custom objects

N/A
0 Ratings
9.0
90%
1 Rating

Scripting environment

N/A
0 Ratings
9.0
90%
1 Rating

Platform

9.0

ConvergeHub

90%
8.0

Dimelo

80%
ConvergeHub ranks higher in 1/1 features
ConvergeHub ranks higher in 1/1 features

Mobile access

9.0
90%
1 Rating
8.0
80%
1 Rating

Security

9.0

ConvergeHub

90%
8.0

Dimelo

80%
ConvergeHub ranks higher in 1/2 features
ConvergeHub ranks higher in 1/2 features

Role-based user permissions

9.0
90%
1 Rating
8.0
80%
2 Ratings

Single sign-on capability

N/A
0 Ratings
8.0
80%
1 Rating

Social CRM

ConvergeHub

Feature Set Not Supported
N/A
9.0

Dimelo

90%
Dimelo ranks higher in 2/2 features
Dimelo ranks higher in 2/2 features

Social data

N/A
0 Ratings
9.0
90%
2 Ratings

Social engagement

N/A
0 Ratings
9.0
90%
2 Ratings

Integrations with 3rd-party Software

ConvergeHub

Feature Set Not Supported
N/A
8.5

Dimelo

85%
Dimelo ranks higher in 2/2 features
Dimelo ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
8.0
80%
2 Ratings

Compensation management

N/A
0 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • ConvergeHub and Dimelo are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ConvergeHub

80%
1 Rating
8.0

Dimelo

80%
2 Ratings

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM

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luar lamas | TrustRadius Reviewer
luar lamas
View all 2 answers on this topic

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9 per user - per month

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details
—

Dimelo

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
—

Starting Price

—

Dimelo Editions & Modules

—
Additional Pricing Details
—

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.

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luar lamas | TrustRadius Reviewer
luar lamas
View all 2 answers on this topic

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Screenshots

Dimelo

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