What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 8 out of 100
2 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Dimelo
8.9
Customer data management / contact management
ConvergeHub
9.0
Dimelo
9.0
Workflow management
ConvergeHub
9.0
Dimelo
9.0
Territory management
ConvergeHub
8.0
Dimelo
9.0
Opportunity management
ConvergeHub
9.0
Dimelo
9.0
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Dimelo
9.0
Contract management
ConvergeHub
8.0
Dimelo
9.0
Quote & order management
ConvergeHub
9.0
Dimelo
9.0
Interaction tracking
ConvergeHub
8.0
Dimelo
9.0
Channel / partner relationship management
ConvergeHub
8.0
Dimelo
8.0

Customer Service & Support

ConvergeHub
7.0
Dimelo
8.0
Case management
ConvergeHub
7.0
Dimelo
8.1
Call center management
ConvergeHub
Dimelo
8.0
Help desk management
ConvergeHub
Dimelo
8.0

Marketing Automation

ConvergeHub
9.0
Dimelo
8.1
Lead management
ConvergeHub
9.0
Dimelo
7.2
Email marketing
ConvergeHub
9.0
Dimelo
9.0

CRM Project Management

ConvergeHub
9.0
Dimelo
8.0
Task management
ConvergeHub
9.0
Dimelo
7.2
Billing and invoicing management
ConvergeHub
9.0
Dimelo
8.0
Reporting
ConvergeHub
9.0
Dimelo
8.9

CRM Reporting & Analytics

ConvergeHub
8.0
Dimelo
7.4
Pipeline visualization
ConvergeHub
8.0
Dimelo
8.0
Customizable reports
ConvergeHub
8.0
Dimelo
8.0
Forecasting
ConvergeHub
Dimelo
6.2

Customization

ConvergeHub
7.5
Dimelo
8.5
Custom fields
ConvergeHub
8.0
Dimelo
7.2
API for custom integration
ConvergeHub
7.0
Dimelo
9.0
Custom objects
ConvergeHub
Dimelo
9.0
Scripting environment
ConvergeHub
Dimelo
9.0

Platform

ConvergeHub
9.0
Dimelo
8.0
Mobile access
ConvergeHub
9.0
Dimelo
8.0

Security

ConvergeHub
9.0
Dimelo
8.0
Role-based user permissions
ConvergeHub
9.0
Dimelo
8.0
Single sign-on capability
ConvergeHub
Dimelo
8.0

Social CRM

ConvergeHub
Dimelo
9.0
Social data
ConvergeHub
Dimelo
9.0
Social engagement
ConvergeHub
Dimelo
8.9

Integrations with 3rd-party Software

ConvergeHub
Dimelo
8.5
Marketing automation
ConvergeHub
Dimelo
8.1
Compensation management
ConvergeHub
Dimelo
9.0

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Dimelo Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison