What users are saying about
9 Ratings
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Score 8.8 out of 100
93 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • Cosential ranks higher in 3 feature sets: Sales Force Automation, CRM Reporting & Analytics, Security
  • Freshworks CRM (formerly Freshsales) ranks higher in 4 feature sets: Marketing Automation, CRM Project Management, Customization, Platform

Sales Force Automation

8.7

Cosential

87%
8.0

Freshworks CRM (formerly Freshsales)

80%
Cosential ranks higher in 6/7 features

Customer data management / contact management

10.0
100%
1 Rating
8.5
85%
51 Ratings

Workflow management

6.0
60%
1 Rating
8.6
86%
49 Ratings

Territory management

9.0
90%
1 Rating
9.0
90%
40 Ratings

Opportunity management

10.0
100%
1 Rating
7.9
79%
44 Ratings

Integration with email client (e.g., Outlook or Gmail)

10.0
100%
1 Rating
8.1
81%
50 Ratings

Interaction tracking

9.0
90%
1 Rating
8.3
83%
50 Ratings

Channel / partner relationship management

7.0
70%
1 Rating
6.0
60%
38 Ratings

Marketing Automation

7.5

Cosential

75%
8.9

Freshworks CRM (formerly Freshsales)

89%
Cosential ranks higher in 1/2 features

Lead management

10.0
100%
1 Rating
9.0
90%
46 Ratings

Email marketing

5.0
50%
1 Rating
8.7
87%
47 Ratings

CRM Project Management

8.0

Cosential

80%
8.5

Freshworks CRM (formerly Freshsales)

85%
Cosential ranks higher in 1/2 features

Task management

7.0
70%
1 Rating
8.5
85%
46 Ratings

Reporting

9.0
90%
1 Rating
8.5
85%
48 Ratings

CRM Reporting & Analytics

8.7

Cosential

87%
8.4

Freshworks CRM (formerly Freshsales)

84%
Cosential ranks higher in 2/3 features

Forecasting

6.0
60%
1 Rating
8.3
83%
42 Ratings

Pipeline visualization

10.0
100%
1 Rating
8.7
87%
50 Ratings

Customizable reports

10.0
100%
1 Rating
8.1
81%
44 Ratings

Customization

7.5

Cosential

75%
8.2

Freshworks CRM (formerly Freshsales)

82%
Freshworks CRM (formerly Freshsales) ranks higher in 2/3 features

Custom fields

9.0
90%
1 Rating
8.3
83%
48 Ratings

Custom objects

6.0
60%
1 Rating
8.3
83%
39 Ratings

API for custom integration

N/A
0 Ratings
7.9
79%
36 Ratings

Security

10.0

Cosential

100%
8.4

Freshworks CRM (formerly Freshsales)

84%
Cosential ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.4
84%
39 Ratings

Role-based user permissions

10.0
100%
1 Rating
8.4
84%
44 Ratings

Social CRM

5.0

Cosential

50%

Freshworks CRM (formerly Freshsales)

Feature Set Not Supported
N/A
Cosential ranks higher in 2/2 features

Social data

5.0
50%
1 Rating
N/A
0 Ratings

Social engagement

5.0
50%
1 Rating
N/A
0 Ratings

Integrations with 3rd-party Software

5.0

Cosential

50%

Freshworks CRM (formerly Freshsales)

Feature Set Not Supported
N/A
Cosential ranks higher in 1/1 features

Marketing automation

5.0
50%
1 Rating
N/A
0 Ratings

Platform

7.0

Cosential

70%
9.5

Freshworks CRM (formerly Freshsales)

95%
Freshworks CRM (formerly Freshsales) ranks higher in 1/1 features

Mobile access

7.0
70%
1 Rating
9.5
95%
46 Ratings

Attribute Ratings

  • Cosential is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Freshworks CRM (formerly Freshsales) is rated higher in 1 area: Usability

Likelihood to Recommend

10.0

Cosential

100%
1 Rating
8.3

Freshworks CRM (formerly Freshsales)

83%
54 Ratings

Usability

8.0

Cosential

80%
1 Rating
8.8

Freshworks CRM (formerly Freshsales)

88%
6 Ratings

Support Rating

8.0

Cosential

80%
1 Rating
7.2

Freshworks CRM (formerly Freshsales)

72%
5 Ratings

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Anonymous | TrustRadius Reviewer

Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Anonymous | TrustRadius Reviewer

Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cosential Editions & Modules

Additional Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$19 per user per month, billed annually

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.8
Based on 6 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Immanuel Chiplin Sam S | TrustRadius Reviewer

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.2
Based on 5 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Immanuel Chiplin Sam S | TrustRadius Reviewer

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Anonymous | TrustRadius Reviewer

Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

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