What users are saying about
9 Ratings
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Score 8.8 out of 100
Top Rated
70 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cosential
8.7
Freshworks CRM (formerly Freshsales)
8.7
Customer data management / contact management
Cosential
10.0
Freshworks CRM (formerly Freshsales)
9.1
Workflow management
Cosential
6.0
Freshworks CRM (formerly Freshsales)
8.6
Territory management
Cosential
9.0
Freshworks CRM (formerly Freshsales)
8.9
Opportunity management
Cosential
10.0
Freshworks CRM (formerly Freshsales)
9.1
Integration with email client (e.g., Outlook or Gmail)
Cosential
10.0
Freshworks CRM (formerly Freshsales)
8.3
Interaction tracking
Cosential
9.0
Freshworks CRM (formerly Freshsales)
8.6
Channel / partner relationship management
Cosential
7.0
Freshworks CRM (formerly Freshsales)
8.4

Marketing Automation

Cosential
7.5
Freshworks CRM (formerly Freshsales)
8.7
Lead management
Cosential
10.0
Freshworks CRM (formerly Freshsales)
9.1
Email marketing
Cosential
5.0
Freshworks CRM (formerly Freshsales)
8.4

CRM Project Management

Cosential
8.0
Freshworks CRM (formerly Freshsales)
8.7
Task management
Cosential
7.0
Freshworks CRM (formerly Freshsales)
8.6
Reporting
Cosential
9.0
Freshworks CRM (formerly Freshsales)
8.7

CRM Reporting & Analytics

Cosential
8.7
Freshworks CRM (formerly Freshsales)
8.9
Forecasting
Cosential
6.0
Freshworks CRM (formerly Freshsales)
8.4
Pipeline visualization
Cosential
10.0
Freshworks CRM (formerly Freshsales)
9.2
Customizable reports
Cosential
10.0
Freshworks CRM (formerly Freshsales)
9.2

Customization

Cosential
7.5
Freshworks CRM (formerly Freshsales)
8.8
Custom fields
Cosential
9.0
Freshworks CRM (formerly Freshsales)
8.9
Custom objects
Cosential
6.0
Freshworks CRM (formerly Freshsales)
9.1
API for custom integration
Cosential
Freshworks CRM (formerly Freshsales)
8.4

Security

Cosential
10.0
Freshworks CRM (formerly Freshsales)
9.0
Single sign-on capability
Cosential
10.0
Freshworks CRM (formerly Freshsales)
9.0
Role-based user permissions
Cosential
10.0
Freshworks CRM (formerly Freshsales)
8.9

Social CRM

Cosential
5.0
Freshworks CRM (formerly Freshsales)
Social data
Cosential
5.0
Freshworks CRM (formerly Freshsales)
Social engagement
Cosential
5.0
Freshworks CRM (formerly Freshsales)

Integrations with 3rd-party Software

Cosential
5.0
Freshworks CRM (formerly Freshsales)
Marketing automation
Cosential
5.0
Freshworks CRM (formerly Freshsales)

Platform

Cosential
7.0
Freshworks CRM (formerly Freshsales)
8.2
Mobile access
Cosential
7.0
Freshworks CRM (formerly Freshsales)
8.2

Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
Anonymous | TrustRadius Reviewer

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
Anonymous | TrustRadius Reviewer

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

No score
No answers yet
No answers on this topic

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Price, special offersSupport in our local place via partnersSimplicity of useFlexible API and already done integrations with G Suite and Office 365Between the users, they have chosen Freshsales as more easy to use.
Renan Otero | TrustRadius Reviewer

Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Screenshots

Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cosential Editions & Modules

Additional Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cosential
10.0
Freshworks CRM (formerly Freshsales)
8.8

Usability

Cosential
8.0
Freshworks CRM (formerly Freshsales)
8.2

Support Rating

Cosential
8.0
Freshworks CRM (formerly Freshsales)

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