What users are saying about
25 Ratings
3 Ratings
25 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 7 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Integrify

If you know workflow programs, and if you are tech-savvy, then this program will help you with nearly everything. If you need a workflow made better or just need one period, then this will help. You can use it for nearly anything where there is a process. Unfortunately, in any of these scenarios, if you are not tech-savvy, then you do not want to use this program. It will be frustrating. Same can be said if you are handing the program off to someone. It can be too complex for some people. That said, if they are willing to learn the program, then you may be OK. But ultimately, you will lose time and effort. For us, Integrify was used in Admissions - the workflow had to be very specific, and was very complex when it came to the re-enrollment process; however, I would not have suggested it to HR. While it could have helped them, it would have resulted in many hours lost because of the complexity of the program if I were to have left. I'm not saying I was the be-all, end-all for it in HR! I am saying that they had never worked with a workflow program before, and it was going to cost her more time than she could spare.
Patrick Stephens | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Integrify
Customer data management / contact management
Creatio
9.9
Integrify
Workflow management
Creatio
9.6
Integrify
Territory management
Creatio
9.1
Integrify
Opportunity management
Creatio
9.6
Integrify
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Integrify
Contract management
Creatio
9.5
Integrify
Quote & order management
Creatio
10.0
Integrify
Interaction tracking
Creatio
9.2
Integrify
Channel / partner relationship management
Creatio
9.4
Integrify

Customer Service & Support

Creatio
9.1
Integrify
Case management
Creatio
9.7
Integrify
Call center management
Creatio
8.5
Integrify
Help desk management
Creatio
9.1
Integrify

Marketing Automation

Creatio
9.6
Integrify
Lead management
Creatio
9.6
Integrify
Email marketing
Creatio
9.5
Integrify

CRM Project Management

Creatio
9.0
Integrify
Task management
Creatio
9.4
Integrify
Billing and invoicing management
Creatio
8.2
Integrify
Reporting
Creatio
9.5
Integrify

CRM Reporting & Analytics

Creatio
9.5
Integrify
Forecasting
Creatio
9.4
Integrify
Pipeline visualization
Creatio
9.4
Integrify
Customizable reports
Creatio
9.5
Integrify

Customization

Creatio
9.9
Integrify
Custom fields
Creatio
9.9
Integrify
Custom objects
Creatio
9.9
Integrify
Scripting environment
Creatio
10.0
Integrify
API for custom integration
Creatio
9.8
Integrify

Security

Creatio
9.2
Integrify
Single sign-on capability
Creatio
9.1
Integrify
Role-based user permissions
Creatio
9.2
Integrify

Social CRM

Creatio
9.4
Integrify
Social data
Creatio
9.2
Integrify
Social engagement
Creatio
9.7
Integrify

Integrations with 3rd-party Software

Creatio
8.4
Integrify
Marketing automation
Creatio
8.4
Integrify

Platform

Creatio
9.0
Integrify
Mobile access
Creatio
9.0
Integrify

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Integrify

  • Easy to develop an intake form.
  • Workflow diagram is simple to follow and make adjustments to.
  • Dashboard is helpful in identifying bottlenecks in the process.
Anonymous | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Integrify

  • It's complicated. No, really. When you log in, you won't know much about what you're doing and you may only get about 10% of what the program is capable of. This is not a good thing as some will just give up before delving further into the program. If it is too complicated at the outset for someone who doesn't understand forms or how these kinds of programs work, you will not gain new clients unless you are there the moment they create an account. You can have someone reach out, but - in my experience - the decision to continue with a program or write it off is in the first ten minutes.
  • When I first looked at it, printing larger flows was an issue. They have since addressed this, so the point of mentioning this is that (while they eventually looked back at the bigger picture) looking at large and small views would have been helpful.
  • The people I consulted had issues with Javascript. There were ways to get around it, but these people did not have the time to spend on that and asked me to find another solution.
Patrick Stephens | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Integrify

I think Integrify was a good product for its cost. The only thing it really lacked was project management capabilities. It was difficult for our manager to go into the dashboard and see what work his employees were working on, who has what, and how long they have had certain tasks. It is doable, but just not very quick and simple.
Anonymous | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Integrify

  • For the people I consulted - it helped them put more into the personal aspects of the business. While certain processes ran, they could keep an eye on the data, but were otherwise free to focus on the important aspects of the business. They were a marketing group. Their copywriter was able to be a copywriter instead of just filling out forms all day!
  • It's adaptable. You can cross-pollinate any department with it, provided you know what you are doing. So, you are not getting a program for HR, and another for Marketing. Integrify can span the whole business. You can cut costs in focusing on one workflow product rather than a handful.
  • It did have one negative impact on the place I consulted. Their tech-savvy person left in early 2019, and nobody else was able to use the program. Nor did they want to try when opening it up and trying to understand it. I was able to help out, but ultimately they were discouraged. I would recommend training multiple people if you use this product, and emphasize their support team!
Patrick Stephens | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Creatio Editions & Modules

Additional Pricing Details

Integrify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$4000*

* hours

Integrify Editions & Modules

Edition
Integrify On-Premise$351
  1. Per User
Additional Pricing Details
Pricing is based on the number of named or concurrent users.

Rating Summary

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