Nimoy by CriticalRiver vs. Sprinklr Service
Nimoy by CriticalRiver vs. Sprinklr Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nimoy | N/A | Nimoy is CriticalRiver's chatbot platform, that can be used to both manage account operations and support customer interactions, providing marketing material to customers interactively, accelerate onboarding, and provide IT Help Desk functionality. | N/A | |
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
More Pricing Information |
Nimoy by CriticalRiver | Sprinklr Service | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Nimoy by CriticalRiver | Sprinklr Service | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nimoy by CriticalRiver | Sprinklr Service | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (7 ratings) |
Usability | - (0 ratings) | 8.0 (3 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 9.9 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (10 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
Nimoy by CriticalRiver | Sprinklr Service | |
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Likelihood to Recommend | CriticalRiver, Inc No answers on this topic | Sprinklr |
Pros | CriticalRiver, Inc No answers on this topic | Sprinklr |
Cons | CriticalRiver, Inc No answers on this topic | Sprinklr |
Likelihood to Renew | CriticalRiver, Inc No answers on this topic | Sprinklr |
Usability | CriticalRiver, Inc No answers on this topic | Sprinklr |
Reliability and Availability | CriticalRiver, Inc No answers on this topic | Sprinklr |
Performance | CriticalRiver, Inc No answers on this topic | Sprinklr |
Support Rating | CriticalRiver, Inc No answers on this topic | Sprinklr |
In-Person Training | CriticalRiver, Inc No answers on this topic | Sprinklr |
Implementation Rating | CriticalRiver, Inc No answers on this topic | Sprinklr |
Alternatives Considered | CriticalRiver, Inc No answers on this topic | Sprinklr |
Return on Investment | CriticalRiver, Inc No answers on this topic | Sprinklr |
ScreenShots |