CS PracticeWorks Software vs. Lighthouse 360

PracticeWorks is best suited for a smaller office who wants easy to use software without a lot of bells and whistles. It is very user friendly but is limited with customization options. There are better software systems for an office that wants to incorporate extensive marketing with the software. Overall it is easy to use.

Incentivized

For a smaller practice that does not need a lot of customization it might be great, but for a bigger company that is focused on branding and adding extra bells and whistles, it is limited.

Incentivized

• Scheduling - the schedule is easy to read and color code by procedure, doctor, or patient status.
• Imaging - we also implement Kodak Imaging through PW and it is great.
• Overall layout is easy to use.

Incentivized

• templates for email campaigns
• minimal glitches
• good customer service

Incentivized

• The patient handouts such as treatment plans and billing are very outdated looking.
• Buggy at times
• Marketing is behind the times. It is very difficult to run email lists for targeted procedures and no way to send an email blast from PW directly.

Incentivized

• The overall cost for the basic is great, it is all the extras that make it more expensive - we have a few locations so it is not horrible and we use what we pay for to the fullest.
• The only real down fall is the time lapse - it pulls every 30 minutes from the server, I wish it was more real time as sometimes we have an opening that has already been filled and someone still gets a notification of an opening
• We can only text so many words to a patient in response or trying to send a notice - which isn't that big of a downfall.

Incentivized

We evaluated Dentrix at the time of purchase. At that time PracticeWorks had bought out our software vendor. We chose to go with Practice Works since they would get a better conversion of our current patients. As time has passed, we have been told Dentrix has more customization options.

Incentivized

When I did use Solutionreach - they did not have as many functions as Lighthouse 360 like immediately sending out a text when we had a hygiene opening within 48 hours. And their templets were very limited to what we could change.

Incentivized

• PracticeWorks helps us keep up to date with patient recall and keeping the schedule full.
• PracticeWorks tracks treatment needed.
• PracticeWorks Office Expert tracks daily/weekly goals and things to do easily.

Incentivized

• Keeping our schedule is a huge success
• Keeping our patients informed of our office specifics is another area of success
• Love how easy it is to respond to a patient regarding a text

Incentivized