CSG Field Service Management vs. ServiceNow Customer Service Management
CSG Field Service Management vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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CSG Field Service Management | N/A | CSG Field Service Management provides field service management and automation tools that optimize technicians’ productivity and respect customers’ availability. This workforce solution aims to turn every aspect of field delivery, installation and service operations into a competitive advantage. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CSG Field Service Management | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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CSG Field Service Management | ServiceNow Customer Service Management | |
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Small Businesses | Method:CRM Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CSG Field Service Management | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
CSG Field Service Management | ServiceNow Customer Service Management | |
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Likelihood to Recommend | CSG No answers on this topic | ServiceNow |
Pros | CSG No answers on this topic | ServiceNow |
Cons | CSG No answers on this topic | ServiceNow |
Usability | CSG No answers on this topic | ServiceNow |
Support Rating | CSG No answers on this topic | ServiceNow |
Alternatives Considered | CSG No answers on this topic | ServiceNow |
Return on Investment | CSG No answers on this topic | ServiceNow |
ScreenShots |