Midigator, an Equifax Company

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Midigator, an Equifax Company
Score 8.5 out of 10
N/A
Midigator provides a chargeback management approach with the goal of protecting the user's revenue in the most efficient way possible, displacing time-consuming and error-prone processes associated with chargebacks. Midigator's strategy includes: - Preventing chargebacks - Fighting chargebacks - Automating tasks - Analyzing outcomesN/A
Pricing
Midigator, an Equifax Company
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Midigator, an Equifax Company
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeOptional
Additional DetailsMidigator offers custom pricing. Clients pay for the services and management levels needed. The cost depends on the solutions used.
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Community Pulse
Midigator, an Equifax Company
Considered Both Products
Midigator, an Equifax Company
Chose Midigator, an Equifax Company
We have used RDR with our processing company. There was defiantly a lack of knowledge with the processing company when we had questions. Midigator has been very responsive to our needs.
Chose Midigator, an Equifax Company
We currently have personnel to care for chargebacks. An administrator to keep track of all chargebacks and even retrieve a couple ones that Midigator misses to let us know about. The administrator also helps by notifying the company ahead of time when chargebacks are …
Chose Midigator, an Equifax Company
Midigator is good because it combines different types of alerts in one place instead of having to subscribe to multiple SOSs' for fraud prevention.
Chose Midigator, an Equifax Company
Similar offerings, however, during the set-up process, Chargebacks 911 asked for detailed personal information on the principal owner of our organization. We were not comfortable with assigning corporate liability to an individual person.
Chose Midigator, an Equifax Company
We utilized Kount and Midigator concurrently for a short period of time. I have zero negatives to share about Kount, but we did not continue with them because we found Midigator to fill all of our current needs. In all truth, Kount and Midigator paired well together to cast a …
Chose Midigator, an Equifax Company
We didn't use other products when we were first evaluating different options in the space. We actually asked several people who they used and they pretty much all recommended Midigator, so we used them. They've been great to work with and I haven't even thought of switching or …
Chose Midigator, an Equifax Company
Midigator provides high level professional support any time we have had an issue. The fact that we were able to speak directly to the CEO in the early days of decision making was absolutely a factor. We loved that we could reach directly out to him any time, if needed. Their …
Top Pros
Top Cons
User Ratings
Midigator, an Equifax Company
Likelihood to Recommend
9.0
(11 ratings)
Likelihood to Renew
10.0
(1 ratings)
Usability
8.5
(2 ratings)
User Testimonials
Midigator, an Equifax Company
Likelihood to Recommend
Midigator, an Equifax company
Well suited for addressing disputes before they become official chargebacks (PreventFlow). We've not yet started using the DisputeFlow to work chargebacks that have already come in. We still use our merchant processor's interface for that. I'd to see more incorporation of RDR into the online interface. Right now, we just receive spreadsheets. In the notifications section, I have set up notifications for chargeback and prevention reports but don't see anything for RDR. As the admin of Midigator, I'd like to have greater control over user management, particularly in setting up new users in our organization. There's nothing in the online interface with this.
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Pros
Midigator, an Equifax company
  • Business to Client Interaction - Midigator employees respond quickly to client requests
  • Empowers their employees to make decisions in the best interest of the client they are serving
  • Helps prevent chargebacks/disputes
  • Saves their clients time and money
  • Ease of use
  • Consolidates multiple MIDs under one room for easy management and monitoring
  • Prices their products and services competitively
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Cons
Midigator, an Equifax company
  • When submitting a dispute, it stays pending for a long time - and we didn't get a notification of it closing out, nor a result of what the outcome was.
  • Going to DisputeFlow, it would be nice to have it automatically sorted with the newest chargeback on the top.
  • The daily emails in excel could be better formatted and easier to read.
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Likelihood to Renew
Midigator, an Equifax company
Midigator does what we need and doesn't try to add a bunch of confusing extra functionality we don't need.
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Usability
Midigator, an Equifax company
No system is perfect, but Midigator is always in pursuit of perfection. I give them high marks for always trying their best to continue adding value.
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Alternatives Considered
Midigator, an Equifax company
We currently have personnel to care for chargebacks. An administrator to keep track of all chargebacks and even retrieve a couple ones that Midigator misses to let us know about. The administrator also helps by notifying the company ahead of time when chargebacks are potentially coming through or about ones that are already chargebacks before Midigator notifies the company.
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Return on Investment
Midigator, an Equifax company
  • We've been able to use the data to pinpoint specific issues to correct to lower chargebacks.
  • We have seen an incredible difference in our chargeback rate since using Midigator's service. Our rates were often over 1% but now they are almost always below 0.4%. That is a huge difference!
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ScreenShots

Midigator, an Equifax Company Screenshots

Screenshot of Chargeback management with Midigator.Screenshot of Prevention is a crucial first step in the complete chargeback management strategy, so Midigator prevention solutions help to stop up to 50% of disputes from becoming chargebacks.Screenshot of Automation helps to complete tasks more efficiently and accurately, and Midigator enables users to choose how much or how little to automate.Screenshot of Chargeback management analysis enables users to figure out what is and isn't working to improve results.Screenshot of Midigator helps to win up to 85% of the chargebacks fought for.