Custify vs. Pega Customer Decision Hub
Custify vs. Pega Customer Decision Hub
Product | Rating | Most Used By | Product Summary | Starting Price |
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Custify | Small Businesses (1-50 employees) | Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has… | N/A | |
Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Custify | Pega Customer Decision Hub | |
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CSM Reporting & Analytics |
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Custify | Pega Customer Decision Hub | |
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Small Businesses | Intercom Score 8.7 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Custify | Pega Customer Decision Hub | |
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Likelihood to Recommend | 9.0 (11 ratings) | 8.0 (9 ratings) |
Usability | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 9.0 (2 ratings) | - (0 ratings) |
Custify | Pega Customer Decision Hub | |
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Likelihood to Recommend | Custify | Pegasystems |
Pros | Custify | Pegasystems |
Cons | Custify | Pegasystems |
Usability | Custify | Pegasystems No answers on this topic |
Support Rating | Custify | Pegasystems No answers on this topic |
Alternatives Considered | Custify | Pegasystems |
Return on Investment | Custify | Pegasystems |
ScreenShots | Custify Screenshots | Pega Customer Decision Hub Screenshots |