What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Foundation Software

We have been able to use Foundation Software in almost every construction accounting situation. You can tell it was designed for the intricacies of construction accounting. While we have not explored it lately, the project management module was not ideal. Foundation Software knows accounting and is strong in that field. I think they would be best suited to stay within the accounting realm and focus their resources on that arena.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Foundation Software
Product catalog & listings
Customer Focus
10.0
Foundation Software
Product management
Customer Focus
8.0
Foundation Software
Bulk product upload
Customer Focus
10.0
Foundation Software
Branding
Customer Focus
9.0
Foundation Software
Mobile storefront
Customer Focus
10.0
Foundation Software
Product variations
Customer Focus
10.0
Foundation Software
Website integration
Customer Focus
10.0
Foundation Software
Visual customization
Customer Focus
8.0
Foundation Software
CMS
Customer Focus
10.0
Foundation Software

Online Shopping Cart

Customer Focus
9.5
Foundation Software
Abandoned cart recovery
Customer Focus
9.0
Foundation Software
Checkout user experience
Customer Focus
10.0
Foundation Software

Online Payment System

Customer Focus
8.0
Foundation Software
eCommerce security
Customer Focus
8.0
Foundation Software

eCommerce Marketing

Customer Focus
9.7
Foundation Software
Promotions & discounts
Customer Focus
10.0
Foundation Software
Personalized recommendations
Customer Focus
9.0
Foundation Software
SEO
Customer Focus
10.0
Foundation Software

eCommerce Business Management

Customer Focus
9.2
Foundation Software
Multi-site management
Customer Focus
8.0
Foundation Software
Order processing
Customer Focus
10.0
Foundation Software
Inventory management
Customer Focus
10.0
Foundation Software
Shipping
Customer Focus
9.0
Foundation Software
Custom functionality
Customer Focus
9.0
Foundation Software

Human Resource Management

Customer Focus
Foundation Software
5.8
Employee demographic data
Customer Focus
Foundation Software
7.0
Employment history
Customer Focus
Foundation Software
8.0
Job profiles and administration
Customer Focus
Foundation Software
4.0
Workflow for transfers, promotions, pay raises, etc.
Customer Focus
Foundation Software
7.0
Compliance data (COBRA, OSHA, etc.)
Customer Focus
Foundation Software
3.0

Payroll Management

Customer Focus
Foundation Software
8.0
Pay calculation
Customer Focus
Foundation Software
8.0
Benefit plan administration
Customer Focus
Foundation Software
8.0
Direct deposit files
Customer Focus
Foundation Software
8.0
Salary revision and increment management
Customer Focus
Foundation Software
8.0
Reimbursement management
Customer Focus
Foundation Software
8.0

Reporting & Analytics

Customer Focus
Foundation Software
7.3
Dashboards
Customer Focus
Foundation Software
7.0
Standard reports
Customer Focus
Foundation Software
7.0
Custom reports
Customer Focus
Foundation Software
7.0
Data exportability
Customer Focus
Foundation Software
8.0

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Foundation Software

  • Time saver.
  • Web-based.
  • Work from anywhere.
Erica Weiner | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Foundation Software

  • Not truly cloud based
  • Remote access is tedious
  • "Customization" is limited
Anonymous | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Foundation Software

Foundation Software 8.0
Based on 1 answer
Foundation Software makes setup and data entry clean and straightforward. Even without prompts, a user would be able to navigate around the basic functions of the software. With a little training and the help manual they provide, a user can learn the system very easily. For those wanting to get deeper into things like queries and dashboards, they offer trainings and conferences that are helpful.
Anonymous | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Foundation Software

Foundation Software 9.0
Based on 1 answer
I have used Foundation Software support many times over the last ten years. I have never had an issue they were unable or unwilling to address. Even oddities are handled quickly and resolved efficiently. I have also had customization done and was very happy with the customer support they offered in developing a query and report that would met our unique need.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Foundation Software

Personally,
I did not have a hand in deciding the software, but for our company is has not
led to increased productivity or made things easier. It has been more difficult
for payroll to be inputted correctly and the payroll reports for certified
payroll often come out incorrect and we need to manually figure out how to correct
the issues and get them in correctly
Erica Weiner | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Foundation Software

  • Double input for payroll.
  • Certified payroll reports lacking.
  • Takes more time.
Erica Weiner | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Foundation Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Foundation Software Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Foundation Software
8.6

Usability

Customer Focus
Foundation Software
8.0

Support Rating

Customer Focus
Foundation Software
9.0

Add comparison