What users are saying about
6 Ratings
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Score 9.2 out of 100
201 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Microsoft Dynamics GP

A large company where users have one function- for instance, where someone only receives or works in payables. That minimizes the number of windows they need. A smaller company where one user does multiple functions will require a lot more training and user knowledge to navigate, and it makes it harder to secure users. You also have to understand that GP started life as Great Plains, designed for accountants. The other modules were added on after Microsoft bought Great Plains, which means that modules like Manufacturing are red-headed step children with much smaller support ecosystems. So, if you're starting fresh, you may want to look at something built for the mobile world. D365 and Business Central are a lot more money, buggy, and hard to customize and essentially still vaporware. Microsoft is heavily investing there, leading to the previously mentioned question about the future of GP. If I was starting today I would be hard pressed to justify jumping into GP in a world where Salesforce ties in with so many programs. GP has MRP but it is limited so it's hard to justify a manufacturer starting with GP today.
Michael Bartlett | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Microsoft Dynamics GP
Product catalog & listings
Customer Focus
10.0
Microsoft Dynamics GP
Product management
Customer Focus
8.0
Microsoft Dynamics GP
Bulk product upload
Customer Focus
10.0
Microsoft Dynamics GP
Branding
Customer Focus
9.0
Microsoft Dynamics GP
Mobile storefront
Customer Focus
10.0
Microsoft Dynamics GP
Product variations
Customer Focus
10.0
Microsoft Dynamics GP
Website integration
Customer Focus
10.0
Microsoft Dynamics GP
Visual customization
Customer Focus
8.0
Microsoft Dynamics GP
CMS
Customer Focus
10.0
Microsoft Dynamics GP

Online Shopping Cart

Customer Focus
9.5
Microsoft Dynamics GP
Abandoned cart recovery
Customer Focus
9.0
Microsoft Dynamics GP
Checkout user experience
Customer Focus
10.0
Microsoft Dynamics GP

Online Payment System

Customer Focus
8.0
Microsoft Dynamics GP
eCommerce security
Customer Focus
8.0
Microsoft Dynamics GP

eCommerce Marketing

Customer Focus
9.7
Microsoft Dynamics GP
Promotions & discounts
Customer Focus
10.0
Microsoft Dynamics GP
Personalized recommendations
Customer Focus
9.0
Microsoft Dynamics GP
SEO
Customer Focus
10.0
Microsoft Dynamics GP

eCommerce Business Management

Customer Focus
9.2
Microsoft Dynamics GP
Multi-site management
Customer Focus
8.0
Microsoft Dynamics GP
Order processing
Customer Focus
10.0
Microsoft Dynamics GP
Inventory management
Customer Focus
10.0
Microsoft Dynamics GP
Shipping
Customer Focus
9.0
Microsoft Dynamics GP
Custom functionality
Customer Focus
9.0
Microsoft Dynamics GP

Payroll Management

Customer Focus
Microsoft Dynamics GP
8.3
Pay calculation
Customer Focus
Microsoft Dynamics GP
9.7
Benefit plan administration
Customer Focus
Microsoft Dynamics GP
7.9
Direct deposit files
Customer Focus
Microsoft Dynamics GP
7.9
Salary revision and increment management
Customer Focus
Microsoft Dynamics GP
7.9
Reimbursement management
Customer Focus
Microsoft Dynamics GP
7.9

Customization

Customer Focus
Microsoft Dynamics GP
8.4
API for custom integration
Customer Focus
Microsoft Dynamics GP
8.0
Plug-ins
Customer Focus
Microsoft Dynamics GP
8.8

Security

Customer Focus
Microsoft Dynamics GP
9.8
Single sign-on capability
Customer Focus
Microsoft Dynamics GP
9.8
Role-based user permissions
Customer Focus
Microsoft Dynamics GP
9.7

Reporting & Analytics

Customer Focus
Microsoft Dynamics GP
7.0
Dashboards
Customer Focus
Microsoft Dynamics GP
8.6
Standard reports
Customer Focus
Microsoft Dynamics GP
7.7
Custom reports
Customer Focus
Microsoft Dynamics GP
4.7

General Ledger and Configurable Accounting

Customer Focus
Microsoft Dynamics GP
7.5
Accounts payable
Customer Focus
Microsoft Dynamics GP
7.3
Accounts receivable
Customer Focus
Microsoft Dynamics GP
7.3
Cash management
Customer Focus
Microsoft Dynamics GP
7.6
Bank reconciliation
Customer Focus
Microsoft Dynamics GP
7.9
Expense management
Customer Focus
Microsoft Dynamics GP
6.6
Time tracking
Customer Focus
Microsoft Dynamics GP
5.6
Fixed asset management
Customer Focus
Microsoft Dynamics GP
7.7
Multi-currency support
Customer Focus
Microsoft Dynamics GP
7.0
Multi-division support
Customer Focus
Microsoft Dynamics GP
8.7
Regulations compliance
Customer Focus
Microsoft Dynamics GP
8.6
Electronic tax filing
Customer Focus
Microsoft Dynamics GP
8.8
Self-service portal
Customer Focus
Microsoft Dynamics GP
5.9
Global Financial Support
Customer Focus
Microsoft Dynamics GP
5.5
Primary and Secondary Ledgers
Customer Focus
Microsoft Dynamics GP
7.4
Intercompany Accounting
Customer Focus
Microsoft Dynamics GP
7.4
Localizations
Customer Focus
Microsoft Dynamics GP
6.4
Journals and Reconciliations
Customer Focus
Microsoft Dynamics GP
8.4
Enterprise Accounting
Customer Focus
Microsoft Dynamics GP
8.8
Configurable Accounting
Customer Focus
Microsoft Dynamics GP
8.8
Centralized Rules Framework
Customer Focus
Microsoft Dynamics GP
7.8
Standardized Processes
Customer Focus
Microsoft Dynamics GP
7.9

Inventory Management

Customer Focus
Microsoft Dynamics GP
7.5
Inventory tracking
Customer Focus
Microsoft Dynamics GP
7.5
Automatic reordering
Customer Focus
Microsoft Dynamics GP
7.7
Location management
Customer Focus
Microsoft Dynamics GP
8.6
Manufacturing module
Customer Focus
Microsoft Dynamics GP
6.3

Order Management

Customer Focus
Microsoft Dynamics GP
7.0
Pricing
Customer Focus
Microsoft Dynamics GP
7.2
Order entry
Customer Focus
Microsoft Dynamics GP
7.1
Credit card processing
Customer Focus
Microsoft Dynamics GP
7.3
Cost of goods sold
Customer Focus
Microsoft Dynamics GP
7.6
Order Orchestration
Customer Focus
Microsoft Dynamics GP
6.6
End-to-end order visibility
Customer Focus
Microsoft Dynamics GP
6.7
Order exception Resolution
Customer Focus
Microsoft Dynamics GP
6.6

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Microsoft Dynamics GP

  • User friendly interface
  • Able to be extended into multiple areas of your business
  • One feature we have been using for a few years is EFT for payables - it has significantly reduced the time spent paying vendors and reduced our check printing and mailing costs. It is very easy to setup and use.
Tricia Wolfe Jarvis | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Microsoft Dynamics GP

  • With respect to the allocations, once the expense is entered into the allocation account, you lose the ability to run any detail on just the total of the expense. It would be nice if you could run a trial balance on the allocation accounts the same way you can with regular accounts.
  • I've always thought security set up could be a bit simpler. It actually has gotten better through the years. Specifically, with eight separate entities, it would be nice to have a "master" setup where you could call up one group entity, assign the users rights, and then be finished. Currently, whenever I have a new user, I have to call up each individual entity and select all of the features I want the user to have. That means I have to do eight steps for each user.
Candi Southall | TrustRadius Reviewer

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

Microsoft Dynamics GP

Microsoft Dynamics GP 9.9
Based on 7 answers
Due the economic challenges that Puerto Rico is having, the company has had to merge some companies in order to be more efficient. It has been easy in GP to process those merges, even thought we had to spend days to accomplish that the process was smooth and accurate. In addition we were able to streamline the purchasing and sales process and the organization is confident to keep renewing GP for the future versions.
Anonymous | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Microsoft Dynamics GP

Microsoft Dynamics GP 7.0
Based on 5 answers
Though it is a basic accounting package, I believe some users do not find the old style menus and navigation options intuitive. There is also a great lack of training resources in the market, so users have to learn the product without guidance a lot, resulting in inefficient workflows and misuse or misunderstanding of many features.
Constance Quigley | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Microsoft Dynamics GP

Microsoft Dynamics GP 5.0
Based on 4 answers
The rating is directed to the thrid party serive provider that we use. I do not now how good the Microsoft direct support is.
Brad Price | TrustRadius Reviewer

Implementation Rating

Customer Focus

No score
No answers yet
No answers on this topic

Microsoft Dynamics GP

Microsoft Dynamics GP 7.9
Based on 4 answers
Basically the challenge with this implementation was the Business Portal, too many errors and even the aplication is up and running the users are still having issues. We will start planning the migraton to GP 2015 soon.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Microsoft Dynamics GP

I come from a strong background of using SAP. SAP doesn't have the flexibility of GP, an example would be SAP doesn't allow core mods, if they catch you, you lose support. Microsoft doesn't really care about mods, but they will be quick to have the vendor you used support your issue if it is caused by those mods. With SAP your company adapts to the software, where with GP you adapt the software to you.
Eric Mereen | TrustRadius Reviewer

Scalability

Customer Focus

No score
No answers yet
No answers on this topic

Microsoft Dynamics GP

Microsoft Dynamics GP 9.1
Based on 1 answer
The functionality that GP and related ISV solutions offer and the ease of integration of GP to other systems makes it an extremely scalable solution
Tricia Wolfe Jarvis | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Microsoft Dynamics GP

  • Microsoft Dynamics GP allows my clients to move from a paper or spreadsheet based company to an integrated, electronic, streamlined business. I love being able to help clients gain efficiencies through the use of Microsoft Dynamics GP.
  • Microsoft Dynamics GP allows for better customer service because everything is at our fingertips. If someone calls questioning an invoice, we can easily look it up. If someone calls stating they paid an invoice with a certain check number, we can quickly run a query to find that particular check number to see where it was applied.
  • Having everything on a single platform provides ease of use for upgrades, backups and end user training. There is only one software to learn!
Melissa Brown | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Microsoft Dynamics GP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Dynamics GP Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Microsoft Dynamics GP
7.7

Likelihood to Renew

Customer Focus
Microsoft Dynamics GP
9.9

Usability

Customer Focus
Microsoft Dynamics GP
7.0

Reliability and Availability

Customer Focus
Microsoft Dynamics GP
10.0

Performance

Customer Focus
Microsoft Dynamics GP
7.0

Support Rating

Customer Focus
Microsoft Dynamics GP
5.0

Implementation Rating

Customer Focus
Microsoft Dynamics GP
7.9

Scalability

Customer Focus
Microsoft Dynamics GP
9.1

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