What users are saying about
7 Ratings
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Score 9.4 out of 100
208 Ratings
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Score 7 out of 100

Feature Set Ratings

    Online Storefront

    9.2

    Customer Focus

    92%

    Microsoft Dynamics GP

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 9/9 features

    Product catalog & listings

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Bulk product upload

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Branding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile storefront

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product variations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Website integration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CMS

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    Customer Focus

    90%

    Microsoft Dynamics GP

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 1/1 features

    Checkout user experience

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    8.0

    Customer Focus

    80%

    Microsoft Dynamics GP

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Personalized recommendations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    SEO

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    9.0

    Customer Focus

    90%

    Microsoft Dynamics GP

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Payroll Management

    Customer Focus

    Feature Set Not Supported
    N/A
    8.4

    Microsoft Dynamics GP

    84%
    Microsoft Dynamics GP ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    10.0
    100%
    15 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    Direct deposit files

    N/A
    0 Ratings
    8.0
    80%
    15 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Reimbursement management

    N/A
    0 Ratings
    8.0
    80%
    13 Ratings

    Customization

    Customer Focus

    Feature Set Not Supported
    N/A
    8.5

    Microsoft Dynamics GP

    85%
    Microsoft Dynamics GP ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    8.0
    80%
    23 Ratings

    Plug-ins

    N/A
    0 Ratings
    9.0
    90%
    18 Ratings

    Security

    Customer Focus

    Feature Set Not Supported
    N/A
    10.0

    Microsoft Dynamics GP

    100%
    Microsoft Dynamics GP ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    10.0
    100%
    28 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    10.0
    100%
    35 Ratings

    Reporting & Analytics

    Customer Focus

    Feature Set Not Supported
    N/A
    7.3

    Microsoft Dynamics GP

    73%
    Microsoft Dynamics GP ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    9.0
    90%
    24 Ratings

    Standard reports

    N/A
    0 Ratings
    8.9
    89%
    34 Ratings

    Custom reports

    N/A
    0 Ratings
    4.0
    40%
    34 Ratings

    General Ledger and Configurable Accounting

    Customer Focus

    Feature Set Not Supported
    N/A
    7.6

    Microsoft Dynamics GP

    76%
    Microsoft Dynamics GP ranks higher in 21/21 features

    Accounts payable

    N/A
    0 Ratings
    7.0
    70%
    40 Ratings

    Accounts receivable

    N/A
    0 Ratings
    7.0
    70%
    31 Ratings

    Cash management

    N/A
    0 Ratings
    8.0
    80%
    31 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    8.0
    80%
    36 Ratings

    Expense management

    N/A
    0 Ratings
    6.0
    60%
    26 Ratings

    Time tracking

    N/A
    0 Ratings
    5.2
    52%
    12 Ratings

    Fixed asset management

    N/A
    0 Ratings
    8.0
    80%
    24 Ratings

    Multi-currency support

    N/A
    0 Ratings
    7.0
    70%
    16 Ratings

    Multi-division support

    N/A
    0 Ratings
    9.0
    90%
    24 Ratings

    Regulations compliance

    N/A
    0 Ratings
    9.0
    90%
    10 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    9.0
    90%
    10 Ratings

    Self-service portal

    N/A
    0 Ratings
    6.0
    60%
    11 Ratings

    Global Financial Support

    N/A
    0 Ratings
    4.5
    45%
    6 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    8.0
    80%
    17 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    8.0
    80%
    15 Ratings

    Localizations

    N/A
    0 Ratings
    6.0
    60%
    10 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    9.0
    90%
    21 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    9.0
    90%
    13 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    9.0
    90%
    13 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    Standardized Processes

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Inventory Management

    Customer Focus

    Feature Set Not Supported
    N/A
    7.6

    Microsoft Dynamics GP

    76%
    Microsoft Dynamics GP ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    7.3
    73%
    21 Ratings

    Automatic reordering

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    Location management

    N/A
    0 Ratings
    9.0
    90%
    16 Ratings

    Manufacturing module

    N/A
    0 Ratings
    6.1
    61%
    12 Ratings

    Order Management

    Customer Focus

    Feature Set Not Supported
    N/A
    6.8

    Microsoft Dynamics GP

    68%
    Microsoft Dynamics GP ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    7.2
    72%
    15 Ratings

    Order entry

    N/A
    0 Ratings
    6.9
    69%
    18 Ratings

    Credit card processing

    N/A
    0 Ratings
    7.0
    70%
    10 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    7.7
    77%
    21 Ratings

    Order Orchestration

    N/A
    0 Ratings
    6.2
    62%
    6 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    6.4
    64%
    8 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    6.3
    63%
    4 Ratings

    Attribute Ratings

    • Customer Focus is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Customer Focus

    90%
    1 Rating
    7.3

    Microsoft Dynamics GP

    73%
    49 Ratings

    Likelihood to Renew

    Customer Focus

    N/A
    0 Ratings
    9.9

    Microsoft Dynamics GP

    99%
    7 Ratings

    Usability

    Customer Focus

    N/A
    0 Ratings
    7.0

    Microsoft Dynamics GP

    70%
    5 Ratings

    Availability

    Customer Focus

    N/A
    0 Ratings
    10.0

    Microsoft Dynamics GP

    100%
    4 Ratings

    Performance

    Customer Focus

    N/A
    0 Ratings
    7.0

    Microsoft Dynamics GP

    70%
    2 Ratings

    Support Rating

    Customer Focus

    N/A
    0 Ratings
    5.0

    Microsoft Dynamics GP

    50%
    7 Ratings

    Implementation Rating

    Customer Focus

    N/A
    0 Ratings
    8.2

    Microsoft Dynamics GP

    82%
    6 Ratings

    Product Scalability

    Customer Focus

    N/A
    0 Ratings
    9.1

    Microsoft Dynamics GP

    91%
    1 Rating

    Likelihood to Recommend

    Customer Focus, Inc.

    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Read full review

    Microsoft

    A large company where users have one function- for instance, where someone only receives or works in payables. That minimizes the number of windows they need. A smaller company where one user does multiple functions will require a lot more training and user knowledge to navigate, and it makes it harder to secure users. You also have to understand that GP started life as Great Plains, designed for accountants. The other modules were added on after Microsoft bought Great Plains, which means that modules like Manufacturing are red-headed step children with much smaller support ecosystems. So, if you're starting fresh, you may want to look at something built for the mobile world. D365 and Business Central are a lot more money, buggy, and hard to customize and essentially still vaporware. Microsoft is heavily investing there, leading to the previously mentioned question about the future of GP. If I was starting today I would be hard pressed to justify jumping into GP in a world where Salesforce ties in with so many programs. GP has MRP but it is limited so it's hard to justify a manufacturer starting with GP today.
    Read full review

    Pros

    Customer Focus, Inc.

    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Read full review

    Microsoft

    • User friendly interface
    • Able to be extended into multiple areas of your business
    • One feature we have been using for a few years is EFT for payables - it has significantly reduced the time spent paying vendors and reduced our check printing and mailing costs. It is very easy to setup and use.
    Read full review

    Cons

    Customer Focus, Inc.

    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Read full review

    Microsoft

    • With respect to the allocations, once the expense is entered into the allocation account, you lose the ability to run any detail on just the total of the expense. It would be nice if you could run a trial balance on the allocation accounts the same way you can with regular accounts.
    • I've always thought security set up could be a bit simpler. It actually has gotten better through the years. Specifically, with eight separate entities, it would be nice to have a "master" setup where you could call up one group entity, assign the users rights, and then be finished. Currently, whenever I have a new user, I have to call up each individual entity and select all of the features I want the user to have. That means I have to do eight steps for each user.
    Read full review

    Pricing Details

    Customer Focus

    Starting Price

    $0

    Editions & Modules

    Customer Focus editions and modules pricing
    EditionModules
    Standard$501
    Ultimate$992

    Footnotes

    1. # of stores and users
    2. # of stores and users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $249

    Additional Details

    Microsoft Dynamics GP

    Starting Price

    Editions & Modules

    Microsoft Dynamics GP editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Customer Focus, Inc.

      No answers on this topic

      Microsoft

      Due the economic challenges that Puerto Rico is having, the company has had to merge some companies in order to be more efficient. It has been easy in GP to process those merges, even thought we had to spend days to accomplish that the process was smooth and accurate. In addition we were able to streamline the purchasing and sales process and the organization is confident to keep renewing GP for the future versions.
      Read full review

      Usability

      Customer Focus, Inc.

      No answers on this topic

      Microsoft

      Though it is a basic accounting package, I believe some users do not find the old style menus and navigation options intuitive. There is also a great lack of training resources in the market, so users have to learn the product without guidance a lot, resulting in inefficient workflows and misuse or misunderstanding of many features.
      Read full review

      Support Rating

      Customer Focus, Inc.

      No answers on this topic

      Microsoft

      The rating is directed to the thrid party serive provider that we use. I do not now how good the Microsoft direct support is.
      Read full review

      Implementation Rating

      Customer Focus, Inc.

      No answers on this topic

      Microsoft

      Basically the challenge with this implementation was the Business Portal, too many errors and even the aplication is up and running the users are still having issues. We will start planning the migraton to GP 2015 soon.
      Read full review

      Alternatives Considered

      Customer Focus, Inc.

      Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
      Read full review

      Microsoft

      I come from a strong background of using SAP. SAP doesn't have the flexibility of GP, an example would be SAP doesn't allow core mods, if they catch you, you lose support. Microsoft doesn't really care about mods, but they will be quick to have the vendor you used support your issue if it is caused by those mods. With SAP your company adapts to the software, where with GP you adapt the software to you.
      Read full review

      Scalability

      Customer Focus, Inc.

      No answers on this topic

      Microsoft

      The functionality that GP and related ISV solutions offer and the ease of integration of GP to other systems makes it an extremely scalable solution
      Read full review

      Return on Investment

      Customer Focus, Inc.

      • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
      • With the information the employee can develop more personalized relationships with the client.
      • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
      Read full review

      Microsoft

      • Microsoft Dynamics GP allows my clients to move from a paper or spreadsheet based company to an integrated, electronic, streamlined business. I love being able to help clients gain efficiencies through the use of Microsoft Dynamics GP.
      • Microsoft Dynamics GP allows for better customer service because everything is at our fingertips. If someone calls questioning an invoice, we can easily look it up. If someone calls stating they paid an invoice with a certain check number, we can quickly run a query to find that particular check number to see where it was applied.
      • Having everything on a single platform provides ease of use for upgrades, backups and end user training. There is only one software to learn!
      Read full review

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