Customer Focus vs. QuickBooks Desktop Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Focus
Score 9.6 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
QuickBooks Desktop Pro
Score 7.9 out of 10
N/A
Quickbooks Desktop Pro is accounting software from Intuit, Inc. It includes core accounting features, plus analytics and exportable reports. It is offered in on-premise and SaaS forms.N/A
Pricing
Customer FocusQuickBooks Desktop Pro
Editions & Modules
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
No answers on this topic
Offerings
Pricing Offerings
Customer FocusQuickBooks Desktop Pro
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$249 Site setup and trainingNo setup fee
Additional Details
More Pricing Information
Community Pulse
Customer FocusQuickBooks Desktop Pro
Top Pros
Top Cons
Features
Customer FocusQuickBooks Desktop Pro
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Customer Focus
9.2
1 Ratings
18% above category average
QuickBooks Desktop Pro
-
Ratings
Product catalog & listings9.01 Ratings00 Ratings
Product management9.01 Ratings00 Ratings
Bulk product upload10.01 Ratings00 Ratings
Branding9.01 Ratings00 Ratings
Mobile storefront9.01 Ratings00 Ratings
Product variations9.01 Ratings00 Ratings
Website integration10.01 Ratings00 Ratings
Visual customization9.01 Ratings00 Ratings
CMS9.01 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Customer Focus
9.0
1 Ratings
17% above category average
QuickBooks Desktop Pro
-
Ratings
Checkout user experience9.01 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Customer Focus
8.0
1 Ratings
7% above category average
QuickBooks Desktop Pro
-
Ratings
Personalized recommendations9.01 Ratings00 Ratings
SEO7.01 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Customer Focus
9.0
1 Ratings
15% above category average
QuickBooks Desktop Pro
-
Ratings
Shipping9.01 Ratings00 Ratings
Custom functionality9.01 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Desktop Pro
9.3
65 Ratings
26% above category average
Pay calculation00 Ratings9.961 Ratings
Benefit plan administration00 Ratings9.835 Ratings
Direct deposit files00 Ratings9.853 Ratings
Salary revision and increment management00 Ratings9.949 Ratings
Reimbursement management00 Ratings7.350 Ratings
Customization
Comparison of Customization features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Desktop Pro
7.9
39 Ratings
14% above category average
API for custom integration00 Ratings8.032 Ratings
Plug-ins00 Ratings7.836 Ratings
Security
Comparison of Security features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Desktop Pro
8.5
93 Ratings
8% above category average
Single sign-on capability00 Ratings8.975 Ratings
Role-based user permissions00 Ratings8.188 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Desktop Pro
8.4
108 Ratings
13% above category average
Dashboards00 Ratings9.693 Ratings
Standard reports00 Ratings7.4108 Ratings
Custom reports00 Ratings8.1106 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Desktop Pro
8.0
112 Ratings
11% above category average
Accounts payable00 Ratings9.7107 Ratings
Accounts receivable00 Ratings7.4109 Ratings
Cash management00 Ratings2.197 Ratings
Bank reconciliation00 Ratings9.7108 Ratings
Expense management00 Ratings8.899 Ratings
Time tracking00 Ratings8.747 Ratings
Fixed asset management00 Ratings5.964 Ratings
Multi-currency support00 Ratings7.927 Ratings
Multi-division support00 Ratings5.652 Ratings
Regulations compliance00 Ratings7.239 Ratings
Electronic tax filing00 Ratings8.050 Ratings
Self-service portal00 Ratings9.738 Ratings
Global Financial Support00 Ratings7.015 Ratings
Primary and Secondary Ledgers00 Ratings8.837 Ratings
Intercompany Accounting00 Ratings7.438 Ratings
Localizations00 Ratings8.517 Ratings
Journals and Reconciliations00 Ratings9.665 Ratings
Enterprise Accounting00 Ratings9.733 Ratings
Configurable Accounting00 Ratings8.141 Ratings
Centralized Rules Framework00 Ratings7.824 Ratings
Standardized Processes00 Ratings9.748 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Desktop Pro
6.7
56 Ratings
0% below category average
Inventory tracking00 Ratings6.453 Ratings
Automatic reordering00 Ratings6.132 Ratings
Location management00 Ratings6.229 Ratings
Manufacturing module00 Ratings8.216 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Desktop Pro
7.3
70 Ratings
3% above category average
Pricing00 Ratings6.550 Ratings
Order entry00 Ratings7.349 Ratings
Credit card processing00 Ratings7.148 Ratings
Cost of goods sold00 Ratings9.058 Ratings
Order Orchestration00 Ratings9.018 Ratings
End-to-end order visibility00 Ratings9.021 Ratings
Order exception Resolution00 Ratings3.216 Ratings
Best Alternatives
Customer FocusQuickBooks Desktop Pro
Small Businesses
Shopify Plus
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Score 8.9 out of 10
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.2 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Accounting Seed
Accounting Seed
Score 8.3 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 8.0 out of 10
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User Ratings
Customer FocusQuickBooks Desktop Pro
Likelihood to Recommend
9.0
(1 ratings)
5.6
(124 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(18 ratings)
Usability
-
(0 ratings)
8.1
(31 ratings)
Availability
-
(0 ratings)
8.3
(2 ratings)
Support Rating
-
(0 ratings)
2.1
(29 ratings)
In-Person Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(6 ratings)
Product Scalability
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Customer FocusQuickBooks Desktop Pro
Likelihood to Recommend
Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
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Intuit
I am only going to recommend it because it is currently ubiquitous, and most accountants prefer it at the moment. I do not stand by the company, and will not use the product any longer than I have to. [I believe] the support is lousy, the product is overpriced, but it does the basics of what we need. I'm very happy for all those outside Intuit who make their living supporting QuickBooks Desktop Pro; third-party support is desperately needed. They also doubled their prices for software upgrades this year, and require those who don't pay double what the last upgrade cost, to subscribe every year for $200. If one does not subscribe beyond the first year, one will not be able to use the software beyond the first year. They are moving to a rental model even for those who refuse to use the LOUSY QuickBooks online. They were good company once. Now they just turn out bloatware that everyone uses, so the rest of us have to. I look forward to the day that an honest, better-priced competitor wipes the floor with Intuit.
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Pros
Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
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Intuit
  • It is easy to manage and adjust inventory on hand.
  • It is easy to make reports and customize them to your needs.
  • We also use it to pay our employees directly.
  • It is easy to make year-to-year comparisons to see where we can make improvements and the current financial situation.
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Cons
Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
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Intuit
  • QuickBooks Desktop Pro has been around for a few years and after an update[,] they force you to look at the changes/updates before you can use [them] after updating.
  • QuickBooks Desktop Pro does not have 2FA.
  • QuickBooks Desktop Pro should offer a way to store backups to a personal cloud without having to map a local network drive.
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Likelihood to Renew
Customer Focus, Inc.
No answers on this topic
Intuit
We've used the program for more than 20 years in our firm both with clients and as our software. For the cost and value of the program it works well for our firms needs and desires for an accounting software program. At this point to switch would not make sense.
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Usability
Customer Focus, Inc.
No answers on this topic
Intuit
It is a great software that does everything a small business needs it to do, but there are just a few bugs and quirks that make additional software necessary. The slowness of the software occasionally might eventually be overshadowed by the quickness of cloud-based software though.
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Reliability and Availability
Customer Focus, Inc.
No answers on this topic
Intuit
I haven't experienced a time when QuickBooks Pro was unavailable when I needed it in the entire 20 years of using the software
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Support Rating
Customer Focus, Inc.
No answers on this topic
Intuit
The support team is not always easy to use or able to understand the problems. There are some difficulties understanding [...] the issues the purchaser has and the solutions are sometimes hard to implement. A lot can be avoided if the users have adequate training and security is set up correctly at implementation.
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In-Person Training
Customer Focus, Inc.
No answers on this topic
Intuit
Best thing I ever did was to attend a two day training seminar on QuickBooks, I learned an immense amount in a short time with hands on training by experts. I strongly recommend such training for anyone using any part of the software. It will pay for itself in the first month.
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Implementation Rating
Customer Focus, Inc.
No answers on this topic
Intuit
We implemented the software ourselves. The training we received on the software was done by taking a community course teaching us how to use QuickBooks. It allowed me to get started with some basics of how to use the program and have not needed much assistance since completing the course work.
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Alternatives Considered
Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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Intuit
Zoho had great end-user support and it was almost as simple to learn and was as easy to use. But its reports were not as [customizable] as QuickBooks Desktop Pro, and its job cost and department accounting [were] more cumbersome than QuickBooks Desktop Pro was. In addition, while I like an underdog (Zoho) the fact is that it is easier to find staff that [is] comfortable with QuickBooks Desktop Pro than anything else on the market.
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Return on Investment
Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
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Intuit
  • QuickBooks Desktop Pro is a no hassle accounting solution that ticks a lot of boxes. It almost never disappoints and organizations will usually keep using it for many years. If anything, the only time I've seen an organization migrate away from it is if they have specific accounting needs, or if the organization has grown to the point that they need a more robust accounting solution. Even then, QuickBooks can usually be maintained within another accounting software system for specific functions, like A/R & A/P for example.
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ScreenShots