What users are saying about
Top Rated
822 Ratings
7 Ratings
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Score 9.4 out of 100
Top Rated
822 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Online Storefront

    9.2

    Customer Focus

    92%

    QuickBooks Desktop Pro

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 9/9 features

    Product catalog & listings

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Bulk product upload

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Branding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile storefront

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product variations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Website integration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CMS

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    Customer Focus

    90%

    QuickBooks Desktop Pro

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 1/1 features

    Checkout user experience

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    8.0

    Customer Focus

    80%

    QuickBooks Desktop Pro

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Personalized recommendations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    SEO

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    9.0

    Customer Focus

    90%

    QuickBooks Desktop Pro

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Payroll Management

    Customer Focus

    Feature Set Not Supported
    N/A
    8.9

    QuickBooks Desktop Pro

    89%
    QuickBooks Desktop Pro ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    9.1
    91%
    61 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    8.2
    82%
    35 Ratings

    Direct deposit files

    N/A
    0 Ratings
    9.0
    90%
    53 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    9.2
    92%
    49 Ratings

    Reimbursement management

    N/A
    0 Ratings
    8.9
    89%
    50 Ratings

    Customization

    Customer Focus

    Feature Set Not Supported
    N/A
    7.2

    QuickBooks Desktop Pro

    72%
    QuickBooks Desktop Pro ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    7.3
    73%
    32 Ratings

    Plug-ins

    N/A
    0 Ratings
    7.1
    71%
    36 Ratings

    Security

    Customer Focus

    Feature Set Not Supported
    N/A
    7.4

    QuickBooks Desktop Pro

    74%
    QuickBooks Desktop Pro ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    7.4
    74%
    76 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    7.3
    73%
    89 Ratings

    Reporting & Analytics

    Customer Focus

    Feature Set Not Supported
    N/A
    8.1

    QuickBooks Desktop Pro

    81%
    QuickBooks Desktop Pro ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.8
    78%
    94 Ratings

    Standard reports

    N/A
    0 Ratings
    8.6
    86%
    108 Ratings

    Custom reports

    N/A
    0 Ratings
    8.0
    80%
    106 Ratings

    General Ledger and Configurable Accounting

    Customer Focus

    Feature Set Not Supported
    N/A
    7.5

    QuickBooks Desktop Pro

    75%
    QuickBooks Desktop Pro ranks higher in 21/21 features

    Accounts payable

    N/A
    0 Ratings
    8.7
    87%
    108 Ratings

    Accounts receivable

    N/A
    0 Ratings
    8.6
    86%
    109 Ratings

    Cash management

    N/A
    0 Ratings
    7.5
    75%
    97 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    8.8
    88%
    109 Ratings

    Expense management

    N/A
    0 Ratings
    8.0
    80%
    100 Ratings

    Time tracking

    N/A
    0 Ratings
    7.0
    70%
    47 Ratings

    Fixed asset management

    N/A
    0 Ratings
    7.7
    77%
    64 Ratings

    Multi-currency support

    N/A
    0 Ratings
    6.5
    65%
    28 Ratings

    Multi-division support

    N/A
    0 Ratings
    7.6
    76%
    53 Ratings

    Regulations compliance

    N/A
    0 Ratings
    6.7
    67%
    40 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    7.9
    79%
    50 Ratings

    Self-service portal

    N/A
    0 Ratings
    6.2
    62%
    39 Ratings

    Global Financial Support

    N/A
    0 Ratings
    5.1
    51%
    16 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    7.9
    79%
    38 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    7.4
    74%
    39 Ratings

    Localizations

    N/A
    0 Ratings
    7.0
    70%
    18 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    8.4
    84%
    66 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    7.4
    74%
    34 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    7.9
    79%
    41 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    6.9
    69%
    25 Ratings

    Standardized Processes

    N/A
    0 Ratings
    8.0
    80%
    49 Ratings

    Inventory Management

    Customer Focus

    Feature Set Not Supported
    N/A
    7.0

    QuickBooks Desktop Pro

    70%
    QuickBooks Desktop Pro ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    7.6
    76%
    53 Ratings

    Automatic reordering

    N/A
    0 Ratings
    6.5
    65%
    32 Ratings

    Location management

    N/A
    0 Ratings
    6.8
    68%
    29 Ratings

    Manufacturing module

    N/A
    0 Ratings
    6.9
    69%
    16 Ratings

    Order Management

    Customer Focus

    Feature Set Not Supported
    N/A
    7.5

    QuickBooks Desktop Pro

    75%
    QuickBooks Desktop Pro ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    8.6
    86%
    50 Ratings

    Order entry

    N/A
    0 Ratings
    8.4
    84%
    49 Ratings

    Credit card processing

    N/A
    0 Ratings
    7.1
    71%
    49 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    8.2
    82%
    59 Ratings

    Order Orchestration

    N/A
    0 Ratings
    7.5
    75%
    19 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    7.4
    74%
    22 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    5.2
    52%
    16 Ratings

    Attribute Ratings

    • Customer Focus is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Customer Focus

    90%
    1 Rating
    8.2

    QuickBooks Desktop Pro

    82%
    123 Ratings

    Likelihood to Renew

    Customer Focus

    N/A
    0 Ratings
    10.0

    QuickBooks Desktop Pro

    100%
    18 Ratings

    Usability

    Customer Focus

    N/A
    0 Ratings
    8.5

    QuickBooks Desktop Pro

    85%
    31 Ratings

    Availability

    Customer Focus

    N/A
    0 Ratings
    8.3

    QuickBooks Desktop Pro

    83%
    4 Ratings

    Support Rating

    Customer Focus

    N/A
    0 Ratings
    6.4

    QuickBooks Desktop Pro

    64%
    37 Ratings

    In-Person Training

    Customer Focus

    N/A
    0 Ratings
    10.0

    QuickBooks Desktop Pro

    100%
    1 Rating

    Implementation Rating

    Customer Focus

    N/A
    0 Ratings
    9.0

    QuickBooks Desktop Pro

    90%
    12 Ratings

    Product Scalability

    Customer Focus

    N/A
    0 Ratings
    8.0

    QuickBooks Desktop Pro

    80%
    1 Rating

    Likelihood to Recommend

    Customer Focus

    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Marlon Seijas | TrustRadius Reviewer

    QuickBooks Desktop Pro

    I am only going to recommend it because it is currently ubiquitous, and most accountants prefer it at the moment. I do not stand by the company, and will not use the product any longer than I have to. [I believe] the support is lousy, the product is overpriced, but it does the basics of what we need. I'm very happy for all those outside Intuit who make their living supporting QuickBooks Desktop Pro; third-party support is desperately needed. They also doubled their prices for software upgrades this year, and require those who don't pay double what the last upgrade cost, to subscribe every year for $200. If one does not subscribe beyond the first year, one will not be able to use the software beyond the first year. They are moving to a rental model even for those who refuse to use the LOUSY QuickBooks online. They were good company once. Now they just turn out bloatware that everyone uses, so the rest of us have to. I look forward to the day that an honest, better-priced competitor wipes the floor with Intuit.
    Dana Friedman | TrustRadius Reviewer

    Pros

    Customer Focus

    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Marlon Seijas | TrustRadius Reviewer

    QuickBooks Desktop Pro

    • It is easy to manage and adjust inventory on hand.
    • It is easy to make reports and customize them to your needs.
    • We also use it to pay our employees directly.
    • It is easy to make year-to-year comparisons to see where we can make improvements and the current financial situation.
    Matt Wipf | TrustRadius Reviewer

    Cons

    Customer Focus

    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Marlon Seijas | TrustRadius Reviewer

    QuickBooks Desktop Pro

    • QuickBooks Desktop Pro has been around for a few years and after an update[,] they force you to look at the changes/updates before you can use [them] after updating.
    • QuickBooks Desktop Pro does not have 2FA.
    • QuickBooks Desktop Pro should offer a way to store backups to a personal cloud without having to map a local network drive.
    Tony Lamm | TrustRadius Reviewer

    Pricing Details

    Customer Focus

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required
    $249

    Starting Price

    $50 # of stores and users

    Customer Focus Editions & Modules

    Edition
    Standard$501
    Ultimate$991
    1. # of stores and users
    Additional Pricing Details

    QuickBooks Desktop Pro

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    QuickBooks Desktop Pro Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    QuickBooks Desktop Pro

    QuickBooks Desktop Pro 10.0
    Based on 18 answers
    We've used the program for more than 20 years in our firm both with clients and as our software. For the cost and value of the program it works well for our firms needs and desires for an accounting software program. At this point to switch would not make sense.
    Anonymous | TrustRadius Reviewer

    Usability

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    QuickBooks Desktop Pro

    QuickBooks Desktop Pro 8.5
    Based on 31 answers
    It is a great software that does everything a small business needs it to do, but there are just a few bugs and quirks that make additional software necessary. The slowness of the software occasionally might eventually be overshadowed by the quickness of cloud-based software though.
    Alexis Lewis | TrustRadius Reviewer

    Reliability and Availability

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    QuickBooks Desktop Pro

    QuickBooks Desktop Pro 8.3
    Based on 4 answers
    I haven't experienced a time when QuickBooks Pro was unavailable when I needed it in the entire 20 years of using the software
    Anonymous | TrustRadius Reviewer

    Support Rating

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    QuickBooks Desktop Pro

    QuickBooks Desktop Pro 6.4
    Based on 37 answers
    The support team is not always easy to use or able to understand the problems. There are some difficulties understanding [...] the issues the purchaser has and the solutions are sometimes hard to implement. A lot can be avoided if the users have adequate training and security is set up correctly at implementation.
    Scott Banks | TrustRadius Reviewer

    In-Person Training

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    QuickBooks Desktop Pro

    QuickBooks Desktop Pro 10.0
    Based on 1 answer
    Best thing I ever did was to attend a two day training seminar on QuickBooks, I learned an immense amount in a short time with hands on training by experts. I strongly recommend such training for anyone using any part of the software. It will pay for itself in the first month.
    Chuck Bunn | TrustRadius Reviewer

    Implementation Rating

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    QuickBooks Desktop Pro

    QuickBooks Desktop Pro 9.0
    Based on 12 answers
    We implemented the software ourselves. The training we received on the software was done by taking a community course teaching us how to use QuickBooks. It allowed me to get started with some basics of how to use the program and have not needed much assistance since completing the course work.
    Erika Neilson | TrustRadius Reviewer

    Alternatives Considered

    Customer Focus

    Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
    Marlon Seijas | TrustRadius Reviewer

    QuickBooks Desktop Pro

    Zoho had great end-user support and it was almost as simple to learn and was as easy to use. But its reports were not as [customizable] as QuickBooks Desktop Pro, and its job cost and department accounting [were] more cumbersome than QuickBooks Desktop Pro was. In addition, while I like an underdog (Zoho) the fact is that it is easier to find staff that [is] comfortable with QuickBooks Desktop Pro than anything else on the market.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Customer Focus

    • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
    • With the information the employee can develop more personalized relationships with the client.
    • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
    Marlon Seijas | TrustRadius Reviewer

    QuickBooks Desktop Pro

    • QuickBooks Desktop Pro is a no hassle accounting solution that ticks a lot of boxes. It almost never disappoints and organizations will usually keep using it for many years. If anything, the only time I've seen an organization migrate away from it is if they have specific accounting needs, or if the organization has grown to the point that they need a more robust accounting solution. Even then, QuickBooks can usually be maintained within another accounting software system for specific functions, like A/R & A/P for example.
    Ryan Husbands, MBA, CPA | TrustRadius Reviewer

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