What users are saying about
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Top Rated
702 Ratings
4 Ratings
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Score 9.3 out of 100

QuickBooks Desktop Pro

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Top Rated
702 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

QuickBooks Desktop Pro

I am only going to recommend it because it is currently ubiquitous, and most accountants prefer it at the moment. I do not stand by the company, and will not use the product any longer than I have to. [I believe] the support is lousy, the product is overpriced, but it does the basics of what we need. I'm very happy for all those outside Intuit who make their living supporting QuickBooks Desktop Pro; third-party support is desperately needed. They also doubled their prices for software upgrades this year, and require those who don't pay double what the last upgrade cost, to subscribe every year for $200. If one does not subscribe beyond the first year, one will not be able to use the software beyond the first year. They are moving to a rental model even for those who refuse to use the LOUSY QuickBooks online. They were good company once. Now they just turn out bloatware that everyone uses, so the rest of us have to. I look forward to the day that an honest, better-priced competitor wipes the floor with Intuit.
Dana Friedman | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
QuickBooks Desktop Pro
Product catalog & listings
Customer Focus
10.0
QuickBooks Desktop Pro
Product management
Customer Focus
8.0
QuickBooks Desktop Pro
Bulk product upload
Customer Focus
10.0
QuickBooks Desktop Pro
Branding
Customer Focus
9.0
QuickBooks Desktop Pro
Mobile storefront
Customer Focus
10.0
QuickBooks Desktop Pro
Product variations
Customer Focus
10.0
QuickBooks Desktop Pro
Website integration
Customer Focus
10.0
QuickBooks Desktop Pro
Visual customization
Customer Focus
8.0
QuickBooks Desktop Pro
CMS
Customer Focus
10.0
QuickBooks Desktop Pro

Online Shopping Cart

Customer Focus
9.5
QuickBooks Desktop Pro
Abandoned cart recovery
Customer Focus
9.0
QuickBooks Desktop Pro
Checkout user experience
Customer Focus
10.0
QuickBooks Desktop Pro

Online Payment System

Customer Focus
8.0
QuickBooks Desktop Pro
eCommerce security
Customer Focus
8.0
QuickBooks Desktop Pro

eCommerce Marketing

Customer Focus
9.7
QuickBooks Desktop Pro
Promotions & discounts
Customer Focus
10.0
QuickBooks Desktop Pro
Personalized recommendations
Customer Focus
9.0
QuickBooks Desktop Pro
SEO
Customer Focus
10.0
QuickBooks Desktop Pro

eCommerce Business Management

Customer Focus
9.2
QuickBooks Desktop Pro
Multi-site management
Customer Focus
8.0
QuickBooks Desktop Pro
Order processing
Customer Focus
10.0
QuickBooks Desktop Pro
Inventory management
Customer Focus
10.0
QuickBooks Desktop Pro
Shipping
Customer Focus
9.0
QuickBooks Desktop Pro
Custom functionality
Customer Focus
9.0
QuickBooks Desktop Pro

Payroll Management

Customer Focus
QuickBooks Desktop Pro
8.7
Pay calculation
Customer Focus
QuickBooks Desktop Pro
8.8
Benefit plan administration
Customer Focus
QuickBooks Desktop Pro
8.1
Direct deposit files
Customer Focus
QuickBooks Desktop Pro
8.8
Salary revision and increment management
Customer Focus
QuickBooks Desktop Pro
8.7
Reimbursement management
Customer Focus
QuickBooks Desktop Pro
8.8

Customization

Customer Focus
QuickBooks Desktop Pro
7.1
API for custom integration
Customer Focus
QuickBooks Desktop Pro
7.2
Plug-ins
Customer Focus
QuickBooks Desktop Pro
7.0

Security

Customer Focus
QuickBooks Desktop Pro
7.8
Single sign-on capability
Customer Focus
QuickBooks Desktop Pro
7.9
Role-based user permissions
Customer Focus
QuickBooks Desktop Pro
7.6

Reporting & Analytics

Customer Focus
QuickBooks Desktop Pro
8.2
Dashboards
Customer Focus
QuickBooks Desktop Pro
8.0
Standard reports
Customer Focus
QuickBooks Desktop Pro
8.6
Custom reports
Customer Focus
QuickBooks Desktop Pro
7.9

General Ledger and Configurable Accounting

Customer Focus
QuickBooks Desktop Pro
7.6
Accounts payable
Customer Focus
QuickBooks Desktop Pro
8.4
Accounts receivable
Customer Focus
QuickBooks Desktop Pro
8.3
Cash management
Customer Focus
QuickBooks Desktop Pro
7.6
Bank reconciliation
Customer Focus
QuickBooks Desktop Pro
8.8
Expense management
Customer Focus
QuickBooks Desktop Pro
7.9
Time tracking
Customer Focus
QuickBooks Desktop Pro
6.8
Fixed asset management
Customer Focus
QuickBooks Desktop Pro
7.7
Multi-currency support
Customer Focus
QuickBooks Desktop Pro
6.7
Multi-division support
Customer Focus
QuickBooks Desktop Pro
7.7
Regulations compliance
Customer Focus
QuickBooks Desktop Pro
7.1
Electronic tax filing
Customer Focus
QuickBooks Desktop Pro
8.3
Self-service portal
Customer Focus
QuickBooks Desktop Pro
6.9
Global Financial Support
Customer Focus
QuickBooks Desktop Pro
6.1
Primary and Secondary Ledgers
Customer Focus
QuickBooks Desktop Pro
8.0
Intercompany Accounting
Customer Focus
QuickBooks Desktop Pro
7.3
Localizations
Customer Focus
QuickBooks Desktop Pro
7.4
Journals and Reconciliations
Customer Focus
QuickBooks Desktop Pro
8.2
Enterprise Accounting
Customer Focus
QuickBooks Desktop Pro
7.2
Configurable Accounting
Customer Focus
QuickBooks Desktop Pro
7.5
Centralized Rules Framework
Customer Focus
QuickBooks Desktop Pro
7.3
Standardized Processes
Customer Focus
QuickBooks Desktop Pro
8.0

Inventory Management

Customer Focus
QuickBooks Desktop Pro
7.2
Inventory tracking
Customer Focus
QuickBooks Desktop Pro
7.9
Automatic reordering
Customer Focus
QuickBooks Desktop Pro
7.1
Location management
Customer Focus
QuickBooks Desktop Pro
7.4
Manufacturing module
Customer Focus
QuickBooks Desktop Pro
6.2

Order Management

Customer Focus
QuickBooks Desktop Pro
7.6
Pricing
Customer Focus
QuickBooks Desktop Pro
8.2
Order entry
Customer Focus
QuickBooks Desktop Pro
7.9
Credit card processing
Customer Focus
QuickBooks Desktop Pro
7.7
Cost of goods sold
Customer Focus
QuickBooks Desktop Pro
8.3
Order Orchestration
Customer Focus
QuickBooks Desktop Pro
7.2
End-to-end order visibility
Customer Focus
QuickBooks Desktop Pro
7.5
Order exception Resolution
Customer Focus
QuickBooks Desktop Pro
6.6

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

QuickBooks Desktop Pro

  • It is easy to manage and adjust inventory on hand.
  • It is easy to make reports and customize them to your needs.
  • We also use it to pay our employees directly.
  • It is easy to make year-to-year comparisons to see where we can make improvements and the current financial situation.
Matt Wipf | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

QuickBooks Desktop Pro

  • QuickBooks Desktop Pro has been around for a few years and after an update[,] they force you to look at the changes/updates before you can use [them] after updating.
  • QuickBooks Desktop Pro does not have 2FA.
  • QuickBooks Desktop Pro should offer a way to store backups to a personal cloud without having to map a local network drive.
Tony Lamm | TrustRadius Reviewer

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Pro

QuickBooks Desktop Pro 10.0
Based on 18 answers
We've used the program for more than 20 years in our firm both with clients and as our software. For the cost and value of the program it works well for our firms needs and desires for an accounting software program. At this point to switch would not make sense.
Anonymous | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Pro

QuickBooks Desktop Pro 8.1
Based on 27 answers
It is a great software that does everything a small business needs it to do, but there are just a few bugs and quirks that make additional software necessary. The slowness of the software occasionally might eventually be overshadowed by the quickness of cloud-based software though.
Alexis Lewis | TrustRadius Reviewer

Reliability and Availability

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Pro

QuickBooks Desktop Pro 8.3
Based on 4 answers
I haven't experienced a time when QuickBooks Pro was unavailable when I needed it in the entire 20 years of using the software
Anonymous | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Pro

QuickBooks Desktop Pro 5.7
Based on 33 answers
The support team is not always easy to use or able to understand the problems. There are some difficulties understanding [...] the issues the purchaser has and the solutions are sometimes hard to implement. A lot can be avoided if the users have adequate training and security is set up correctly at implementation.
Scott Banks | TrustRadius Reviewer

In-Person Training

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Pro

QuickBooks Desktop Pro 10.0
Based on 1 answer
Best thing I ever did was to attend a two day training seminar on QuickBooks, I learned an immense amount in a short time with hands on training by experts. I strongly recommend such training for anyone using any part of the software. It will pay for itself in the first month.
Chuck Bunn | TrustRadius Reviewer

Implementation Rating

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Pro

QuickBooks Desktop Pro 9.0
Based on 12 answers
We implemented the software ourselves. The training we received on the software was done by taking a community course teaching us how to use QuickBooks. It allowed me to get started with some basics of how to use the program and have not needed much assistance since completing the course work.
Erika Neilson | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

QuickBooks Desktop Pro

Zoho had great end-user support and it was almost as simple to learn and was as easy to use. But its reports were not as [customizable] as QuickBooks Desktop Pro, and its job cost and department accounting [were] more cumbersome than QuickBooks Desktop Pro was. In addition, while I like an underdog (Zoho) the fact is that it is easier to find staff that [is] comfortable with QuickBooks Desktop Pro than anything else on the market.
Anonymous | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

QuickBooks Desktop Pro

  • QuickBooks Desktop Pro is a no hassle accounting solution that ticks a lot of boxes. It almost never disappoints and organizations will usually keep using it for many years. If anything, the only time I've seen an organization migrate away from it is if they have specific accounting needs, or if the organization has grown to the point that they need a more robust accounting solution. Even then, QuickBooks can usually be maintained within another accounting software system for specific functions, like A/R & A/P for example.
Ryan Husbands, MBA, CPA | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

QuickBooks Desktop Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Desktop Pro Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
QuickBooks Desktop Pro
8.3

Likelihood to Renew

Customer Focus
QuickBooks Desktop Pro
10.0

Usability

Customer Focus
QuickBooks Desktop Pro
8.1

Reliability and Availability

Customer Focus
QuickBooks Desktop Pro
8.3

Support Rating

Customer Focus
QuickBooks Desktop Pro
5.7

In-Person Training

Customer Focus
QuickBooks Desktop Pro
10.0

Implementation Rating

Customer Focus
QuickBooks Desktop Pro
9.0

Scalability

Customer Focus
QuickBooks Desktop Pro
8.0

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